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June 2023 by rhea willis
Wonderful store
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December 2022 by Diane W.
Friendly and helpful staff. Staff handled returns with ease and helped to find new items. Store had lots of good items on sale.
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April 2022 by Paulina A.
My favorite LOFT store. Amazing customer service. The lady that works at the checkout is funny, engaging and always has everyone smiling. The store is large and has a huge collection of styles. Love it.
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July 2021 by Margaret Grenleski
Clean store, friendly staff.
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December 2020 by Cassandra
The staff at this location is rude. Like without proper cause. The problem might be attributed to the fact that it's staffed by privileged young women that tend to have a superior manner. Maybe the owner at this location should hire a more diverse staff. Precisely why I shop online rather than in-store.
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October 2020 by Yanna Angel
I absolutely love Loft but this location is horrible. They are rude, mean and make your shopping experience bad in many levels!
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February 2020 by R S
Staff was great! Only complaint is that the plus size selection was very limited and the clearance was over in the dressing rooms. They did offer quite a bit of plus size clearance though!
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January 2020 by Cristy S.
All of these reviews are dead on....rude sales attendants and the manager Courtney is just as bad. Not helpful! Called customer service from my phone while speaking to Courtney in the store today since she was not accepting a return that was in with in the proper time period without a printed receipt (we are in 2020 correct???? Email receipt from iPhone no longer is sufficient??). By the end of my call the customer service agent on the phone pointed out that my call was being recorded and they could hear my conversation with Courtney and had taped it..... Yes, of course I would like to file a complaint and have the recording sent to management :) Thank you 1-888-Loft customer service for taping conversations and helping when one of your own store managers is not wanting to help.
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November 2019 by Destiny Kelley
Wonderful service, clean & neat store, and clean dressing rooms!
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November 2019 by Yanna K Angel
I absolutely love Loft!!!
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October 2019 by Erin Spruill
Always finding something I didn’t know I needed here! From dress shirts to denim, Loft has good quality classics. as well as on trend fashion pieces.
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October 2019 by Joclyn Windom
I absolutely love the customer service at this particular store. Usually the staff is vibrant helpful and knowledgeable about putting pieces together. The only downside is it's a frequently Shopped store and oftentimes pieces aren't there because they're already sold out. But the plus is if they already sold out their very helpful about helping you order things online and have them sent to the store or to your house for your charge.
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August 2019 by Alexandra H.
This is the WORST store I have ever been into. I love Loft but will not be returning to this location. The women in the store are extremely rude and not helpful at all. I will be driving 20 minutes out of the way to visit the Buford location. You would think after seeing all of the horrible reviews at this store that something would be done.
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August 2019 by Rachana Patel
Worst store ever. I ordered a dress which was ready next day but never sent me notifications. I went to store and was told that you order was canceled because didnt pick it up on time. Cashier kept arguing with me and no help at all. I would never shop again and wouldn’t recommend to anyone.
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August 2019 by Avery T.
I just witnessed an obnoxious, passive aggressive management style. Was browsing on a Friday afternoon, running errands after work. The manager and two other sales associates were apparently having a disagreement about tasks and timelines. One woman was folding clothes while exchanging forced smiles and loud retorts with the manager and another sales associate. Loud, disruptive and uncomfortable. Retail is suffering enough, ladies. Your job is to make it more pleasant for someone to come in the store. Not less.