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April 2024 by Kris Mahaney
Staff did not tell me they didn’t take my insurance until it was too late. I was told that prescription would be $100 when I normally pay $10.Then they wouldn’t give my prescription back to take somewhere else. I had to go all the way back to my doctor for a new prescription. This cost me a half day of work, nearly 100 miles of driving between my doctor and the pharmacy, and a missed PT appointment due to having to drive all around to get that prescription I needed.And they don’t seem to care at all the distress and literal money that this has cost me. I complained and got an email back thanking me for praising two employees, which meant they missed 90% of my message. I wasn’t praising them. I was saying the rest of your pharmacy was awful but two. The entire staff missed this. The bar for y’all is so low it’s in hell, and that deserves praise?No. Do better.That one star? Those two dudes get that one star. The rest of this pharmacy needs retraining on what insurances you accept.
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July 2023 by Linc Gallagher
Never had a problem. Usually cheaper for me than CVS.
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October 2022 by M. A. Mohammadi
Inconsiderate illiterate associates. They used to be much better! One time they entered my birthday incorrectly when dropping off and I had to wait a day because they couldn’t figure out where my medicine is. Twice they just told me a cost if the medicine and I had to ask and realize they didn’t enter insurance and gave me astronomical cost! Another time the drop line was so long and the drunk girl who doesn’t seem to know squat working it again! When I ask another associate she says there’s line you need to follow while she simply goofs around in the pharmacy area! Only if people could take some ownership on their responsibilities no matter what their levels are!
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February 2022 by Kim Dam Klausen
Pharmacist just hung up on me while mid sentence on the phone. For no reason other than I imagine he must have been busy. Poor customer service.
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December 2021 by Amanda Sutter
Slowest and most unfriendly pharmacy I have experienced
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November 2021 by Patrick Coleman
This used to be the best pharmacy in the entire area. We moved all of our prescriptions from Walmart to this location with no problems until recently. I’ve noticed that they are constantly understaffed and two out of three times they have not had enough medication to completely fill my prescription at the time. And I had to get a partial prescription which only lasts one day. It’s real easy to re-order prescriptions when you are ABOUT to run out. Instead they have been waiting until they completely run out before they order more medication to have on hand.Before you come in to pick up your monthly prescription, I suggest you call ahead of time to make sure they can completely fill your prescription. Odds are they can’t.
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August 2021 by Art J.
I see a couple of less than stellar comments here. They must have been meant for a different Kroger, as this pharmacy team is stellar! A very short line, they quickly open another register. High drug price? They search for a way to bring down the price. Great customer service, like an old fashion pharmacy.
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August 2021 by Marlys Ann Recker
Olathe Sweet Corn is in & it’s so good!
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August 2021 by Alexa M.
The people working here are not friendly or helpful. Switching to a new pharmacy regardless how much further it is away from my house
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April 2021 by Claire Cervino
Customer service at the pharmacy is AWFUL. Whatever woman was there around noon named Sarah (or maybe Cyd something) was completely incompetent and rude. Will be switching our medications elsewhere.
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January 2021 by Deborah Robinson
Exceptional service in all Departments.
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November 2020 by John Mann
I deliver Peytons supplies to you and I like the way y’all handle thangs around there keep up the good work and thanks. Happy thanksgiving
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July 2020 by Kathleen Quinn
This pharmacy always goes above and beyond. Thank you thank you thank you!!!
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July 2020 by Austin B.
What a nasty experience with a nasty pharmacist. Before I could even ask a question or talk to her, she was yelling at me. When I asked why, she said it was just because of her mask. Her lack of patience or ability to let me complete a statement or question showed her lack of empathy or ability to work in any customer related field. She continually cut me off, not allowing me to even finish a sentence. What a miserable experience.
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May 2019 by Dru Bullock
Hate self check out. Today only one register open to serve people. Tired of this being the norm for your store.
