-
February 2024 by Lauren S.
We have been coming to this Kroger for the past three years, and this location is one of our favorites! We use the drive up order and shop in store often and they always seem to have the things I need in stock, especially when other neighboring stores are often over shopped. The staff has always been super helpful and friendly, and one of the managers, Tony, is just the best. He is always looking for a way to make his customers happy and will always stop to have a conversation to just check in on his neighbors and give back to our community. The best Kroger in town!
-
June 2023 by Elena M.
The gas station attendant took my last $12.00. He inputted the wrong amount of $12.02 and cancelled the transaction. He said my money will return in a couple of days. The manager of Kroeger took his side and said there is nothing he can do. The manager and the attendant blame the cashier register for taking my money and then cancelling it. I asked them if someone could fix the machine. The manager said he called IT a while ago and there is nothing he can do. Customer service is so bad. Be careful with your visa at Kroeger on Atlanta Highway
-
March 2023 by Peyton Moran
Well, this is my first ever one-star review on Google. I have been to this Kroger Deli numerous times before their “closing time” of 7:00 PM. I have been here at 6:36 PM, 6:32 PM, and 6:42 PM. In each of these instances, I have been informed by the same employee that they are closed despite being told that they close at 7 PM by numerous store clerks and asking the deli itself. I find it a bit ridiculous that it’s the same employee every week wanting to “leave shop” early. I love Kroger. It’s the only place I shop but this location, in particular, has lost my business for good until things and employees change.
-
February 2022 by Joey L.
I just had an extremely bad experience with an online order from Marianos/Kroger. Their site misadvertised yogurt starter as costing $8.95 for a case containing 3 one-net ounce boxes of yogurt starter. I ordered four cases, so I should have received 12 net ounces. Instead, they only sent me four boxes of .6 net ounces each. They gave me only 20% of what I had paid for. Their customer service refused to help me at all, repeatedly telling me to contact the "seller." They had a link to the "seller" OxKom, but the link took me nowhere except to the Marianos/Kroger claim of the refund policy of the "seller," which simply does not exist. Marianos/Kroger says on its site that I can't get a refund by sending anything to Kroger. I have to send it to the "seller," which is only a dead link. Kroger charged my debit card and refuses to make good on its ad. It appears that Marianos/Kroger has some type of scam going, in which they simply rip customers off and use the lie that they aren't the seller. I actually tried to get what I had ordered, rather than a refund, but Kroger refuses to cooperate with me at all.
-
January 2022 by Queen G.
George, the guest service manager is a very rude, dishonest and unprofessional male that targets black female customers to harass, embarrase or enforce non policy rules. I wanted to purchase two money orders, using my debit card. George, lied and told me that the Krogers register commanded that he requests my identification, this was false. Kroger's do not have "any" policy posted for the public stating that "any" customer attempting to purchase a money order using a debit card must show their identification. George is not to be trusted. Be aware of your rights as a consumer and do not be afraid to exercise those rights when dealing with wicked employees at Krogers.
-
July 2021 by Fred C.
I ordered 4 bottles of salad dressing via Kroger website to be shipped to my home. 2 of the 4 bottles broken in shipment. I asked for the broken bottles to be replaced and shipped without charge and the agent said, "our system does not provide a way to do this". So they refunded only the cost of the broken product. I submitted a complaint regarding the above and I was given a $10 credit on my 'loyalty card', however this coupon cannot be used with online orders. I was directed to go into a Krogers and I advised where I live in California and that I do not have a Krogers near me (95337 - which on my account). After a few more email exchanges I decided to call the 800 number given to me on one of my emails. The agent advised that there is no way to use the account credit online. I then explained to the agent that I don't have Krogers where I live. She advised that there was nothing that could be done, because "the system doesn't allow account credits to be used online". After extended patience, I became a bit agitated and insisted that there must be something that can be done to fix this. I don't want to pay for shipping twice - once for the original order and again for the replacement order. I suggested that since the website allows promo codes, perhaps they could give me a promo code to cover the shipping of the replacement order. After an extended hold, a 'manager' told the agent that I would be getting promo code emailed to me. I thought she said %50 on the phone - which would have covered the shipping cost for the replacement product. This coupon code ended up being 15% off promo code and only would have covered $1.65 of the $4.99 shipping cost to reship the two damaged bottles. Kroger needs to fix their system and provide a path for customer service to allow adjustments and reshipping of damaged product. This is essential if you want to have an online presence.
-
May 2021 by Brett J.
We needed stuff for our stay here. So I pulled up shipped and selected Kroger as my location. Lately it always seems like every place is out of something, but not this time... Our shopper was able to find every item we had on our list. And not just something like what I wanted but truly the item I asked for. It was such a great change! When I have time I will definitely visit the location to give a more detailed review. But for this experience it was completely 5 stars.
-
April 2021 by Katie R.
If you want to be able to get your prescriptions, I suggest going somewhere else. They never have anything in stock and will send you to the Crabapple location every single time. They told me I should be patient because they are busy giving covid vaccines, which I would understand had this not happened twice pre covid. So don't waste your time with the worthless and rude staff who apparently can't stock their pharmacy, just go to Crabapple. It's where they'll send you anyways.
-
February 2021 by michael m.
I've been to this grocery twice now and thought the first visit may have been just an off day, but it was the exact same experience. When I walk in the store it feels dirty and hasn't been cleaned in some time. When I look at the fruits and vegetables in the produce section, items are wilting and browning-spoiling on the edge of the bagged lettuce with a sell day being today or a day passed. When one walks down the aisle some sections are empty or one item is remaining when clearly it could accommodate an additional five. This will be my last visit, where I just relocated from was populated mainly with Ralph's which is in the same organization, but was far superior. In a few words it's a gross market.
-
November 2020 by Daniel B.
I stopped by this Kroger to fill up on gas on my way to Echelon Golf Club. It's not far off Georgia 400 exit 11, Windward Parkway. This Kroger has a Kroger Fuel Center (gas station). The Kroger Fuel Centers I've been to around town are all small gas stations with approximately a half-dozen or so pumps. They're offshoots of the grocery stores and you can save money on gas by using your Kroger Plus membership. I have the Kroger app on my phone, but you don't really need the app if you have an alternate ID set up. You can punch your alternate ID into the machine when paying for gas. My alternate ID is my phone number. On this particular visit, using my Kroger Plus membership saved me $0.03 per gallon. The regular price for premium unleaded was $2.459 per gallon and the membership price was $2.429 per gallon. This Kroger Fuel Center has eight pumps and each carries the three usual grades of unleaded + diesel. These Kroger Fuel Centers are by no means a replacement for full-fledged gas stations with convenience stores, but if all you need is gas and perhaps a pack of cigs (?), these should suffice. This station has a small walk-up window to purchase items like auto supplies (e.g. oil), Red Bull, and lotto tickets. I visited early on a Sunday morning around 7:20 AM and learned something new. The attendant had opened the heavy fuel caps on the ground and was using absorbent pads to soak up water accumulation in the underground gas storage tanks. I had no idea that was even a thing until my visit here. The attendant was nice.
-
October 2020 by Leighanne L.
We ended up going to this Kroger because we were already on this side of town. While I love this Kroger's selection and cleanliness and organization of this Kroger, some of the staff are VERY RUDE! Victoria is the one that was the most rude and because of her we will not be coming back! and went spent $295.10 !
-
March 2020 by Austin Dean
Tuscan Turkey was bomb
-
March 2020 by Gina Peeks
Nice friendly place
-
March 2020 by Mike Barber
Good food
-
January 2020 by Tammy G.
Typically shop a Publix but was in the area & thought I would give this Kroger a second try (against my better judgement). Had a list of 15 items and Kroger was out of 12 of them. These were not sale items, or items that are unusual. Managed to pick up 3 items that were out of date (1 extremely out of date) and didn't belong on the shelf at all. Not an employee anywhere to be found that could be asked a question. No one at customer service desk. Self check-out only and no human beings in sight except for the manager hovering upstairs above the checkout area staring at a computer screen. Numerous customers at check-out because we waiting in line for an available self check out. No attention whatsoever given to the customers or the store. Now I recall the reason I always go to Publix. I'd even go to Wal-Mart before returning to this Kroger again. Lightbulb moment.
