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June 2023 by Eddie Jaimes
This place is a it's okay
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April 2023 by Samantha Valles
I came in this morning for a return/exchange I originally ordered online. The lady who helped me with my transaction was amazing! Super friendly and helpful, unfortunately I didn't get her name but great customer service!
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April 2023 by Samantha Coulter
I came in this morning for a return/exchange I originally ordered online. The lady who helped me with my transaction was amazing! Super friendly and helpful, unfortunately I didn't get her name but great customer service!
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March 2023 by Ana Medina
I always come here from my Con shoes. I'm always in and out but the staff is always friendly and helpful.
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August 2022 by Alisa
EJ was amazing!!!! My husband and I ordered shoes for our son online. Upon arrival we realized we ordered the wrong size. I called a few stores, spoke to a few sales clerks who were not sure how to do an online return/exchange but when I called the Journey's at NorthPoint mall, I spoke with a gentleman named EJ. He was very knowledgeable and understanding. I explained that I wanted to order the correct size with him and not return directly from me as I was afraid I would not see the shoes in time for school. When we arrived at the store the experience was even better in person with EJ. He knew what to do and assisted us to the best of his ability. He measured my son's feet and was very patient with him. Even though the store was busy he took his time with us. The shoes we wanted were out of stock and EJ helped my eccentric son pick out another pair as well as found the type of socks he'd been looking for for a while. It was a smooth transaction and I'm so happy with the customer service delivered. We need more EJ's in the world. EJ ROCKS!!!!!
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April 2022 by Nicole Franklin
I came in just before closing this evening, which is awful practice, I know … but to be fair, I didn’t realize the mall’s hours had changed. I went in looking for a specific shoe, which was not in stock. Both associates were so helpful and friendly, even though I must have been cutting into their time for closing duties. I happened to see a pair that did catch my eye, and Nicole immediately offered to grab them in my size for me to try. Unfortunately, my size was not in stock and she very kindly offered to order them for me. It was so wonderful to be helped by such vibrant and fun ladies who never made me feel like I was unwanted by shopping at such a late hour. Not only that, but I carelessly left one of my small shopping bags behind. I realized my blunder just prior to leaving the mall, and called to see if I had left it there, not entirely sure which store I had set it down in. Nicole excitedly told me that she had it, and even met me in the corridor and literally ran it to me! From start to finish, it was just a lovely experience and has most certainly earned my repeat business, just because of these ladies.
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April 2022 by Sara F.
We purchased a couple pairs of Vans shoes from here for our 4 year old son. Unfortunately, both pairs came completely apart at the soles. We gave the store another chance after the first time this happened. When it happened again, we asked to exchange the shoes, since they were obviously very poor quality. My son wore them only a handful of times before the sole came completely off one shoe. I sent customer service photos of the shoe and the proof of purchase. They still had the shoes in stock. We did not want a refund, but the same shoes in exchange. Not only are their shoes very low quality, but their customer service is the worst I've ever experienced. Most stores will work with the customer to right the situation when sold a defective product. Instead, they said that since it had been over 30 days since the purchase (it has been two months, and again, he only wore them a few times), they will not do anything. We will never shop at this store again and will instead by the REAL Vans from a Vans store. Stay away from this knock-off store.
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November 2021 by Peter Shaw
Good service as always. But was disappointed at the lack of selection of both the Adidas and Puma brands compared to another one their stores located in a different mall.You had only one style and two colour choices. Fortunately they had a colour I was satisfied with. But it was not my first choice
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October 2020 by Jay
Sales...cute store
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August 2019 by Karen Willing
Had an horrible experience very unprofessional I came in one day to shop for some shoes for my daughter and there was a young man and a young woman in there working the young woman was helping another customer and the young man was just sitting there on his phone, he saw me but still didn’t bother to help, the young lady did after she was done with the other customer. that’s just shameful on how rude he was.
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August 2019 by Gavin Giwer
Fairly good selection and staff was awesome. 4 stars because I found my same pair of Tom's for 10-15$ cheaper on a few trusted sites I buy from.
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August 2019 by Royall Shaay
DONT WORK OR SHOP HERE THEY ARE VERY UNPROFESSIONAL
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March 2019 by Mary DeWitt
Staff super friendly and helpful
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November 2018 by Terry Walters
They were kind enough to take some shoes that I had worn previously back, so that gives them to me thumbs up in my book :-)
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August 2018 by Lanedra
Great selection
