This Jo-Ann location has closed

965 North Point Dr, Alpharetta GA 30022

About JOANN Fabric and Crafts

JoANN Fabric and Crafts is a store that has inspired creativity for nearly 75 years, offering a wide range of project supplies and crafts. Customers can find scrapbooking products, beads, baking supplies, yarn, sewing machines, and holiday decorations for occasions like Valentine’s Day, St. Patrick’s Day, and the 4th of July. It is known as a place where America's sewers and crafters shop, discover, and learn, making it a popular destination for DIY enthusiasts. However, the store has received mixed reviews. Some customers find the store highly unorganized, with merchandise often in large boxes on the floor, making it difficult to find what they need. The yarn selection and book variety are often criticized for poor organization, incorrect labeling, and a limited range, which can be frustrating for shoppers. Others mention that the store is understocked and that the inventory does not meet expectations, leading to long hours spent searching and unnecessary stress. Customer service is another concern. Several reviews describe staff as slow, unknowledgeable, and unfriendly, with some employees speaking rudely or appearing unmotivated. Despite the store’s vast selection and good deals, many customers feel that better service and more knowledgeable assistance could improve their shopping experience. The store’s lighting has also been criticized for being dull and poorly maintained, affecting the overall ambiance. While some shoppers appreciate the store’s selection and the availability of amenities like restrooms, the overall experience at this location is often marred by disorganization and subpar customer service. Many prefer shopping at other locations or ordering online to avoid these issues.