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September 2024 by Becca Miggins
You guys are horrible. I've been calling for hours now to speak to a local representative and no one answers. How am I supposed to rent a car if I can't get in touch with you or my insurance company. Smh.
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August 2024 by Akeel Hanano
The only reason I clicked on one star is to be able to write a review, I am extremely disappointed with my recent experience. First, I don’t understand the point of listing a phone number if nobody answers or picks up. I also found it frustrating that setting up a change of pick-up time through the 800 number didn’t make any difference at the pick-up location.
We had reserved a premium SUV, but upon arrival, we were told that none were available. Instead, we were offered a regular Nissan Rogue SUV. I was never informed about this change in advance, which would have been helpful. When I asked why no one reached out to notify us, the response was that there is no support office or corporate office to address these issues.
This was not the first time I’ve faced problems with this service, and unfortunately, it will be the last. I will be sharing my experience with my social and business networks to ensure others are aware of the poor service and lack of customer care.
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July 2024 by Maxine Cohen
Fast in and out. Great reliable new Camry! Everything you want from a car rental
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June 2024 by Hossein Ebrahimi
They do confirm but when I went said we don’t have available car and asking me to go to another location in 10 miles
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May 2024 by AtulNidhi Sharma
Have been using the services from this location from almost a year. A regular customer. Always find the staff very helpful and service oriented. Infact, given how they tend to our requests, I have stopped going to any other location/ rental company!
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April 2024 by María Angélica Parra
If you're considering renting a car from the Hertz location in Alpharetta, please think again. My experience was not just disappointing; it was utterly disheartening, characterized by what I can only describe as a complete lack of professionalism and customer care.
Just one day before I was set to embark on a crucial trip, I received a call informing me that my reservation was canceled. No explanation was offered, nor was there any attempt to provide a solution or an alternative. When I pressed for answers and sought assistance, I was met with a level of incompetence that left me utterly speechless. It was as if the concept of customer service was entirely foreign to the employees I interacted with.
But the saga didn’t end there. When I requested a refund for the inconvenience and the potential disruption to my plans, the process turned into another ordeal. Not only could they not process my refund efficiently, but they also seemed indifferent to the financial inconvenience their cancellation had caused me.
In sum, my experience with the Hertz Alpharetta location was nothing short of a nightmare. The combination of incompetence, lack of empathy, and inability to provide basic customer service makes this location a joke, but certainly not one I'm laughing at.
To anyone considering renting a vehicle here, I implore you to reconsider. There are numerous other rental agencies that understand the value of customer service and will treat you with the respect and professionalism you deserve. Don't make the same mistake I did. Avoid Hertz Alpharetta at all costs.
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April 2024 by KRISTIAN ARMBRUST
This office needs more people ! I'm waiting for 33 minutes to return my car..
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March 2024 by anahita geramian
I was waiting for the first car as soon as I open the car, the smell was horrible. Looks like somebody was smoking… and then spray windex in the car. I refused for the second car and second one was dirty without mat driver and they said that’s it we don’t have anymore car. Wasting my time and money .
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January 2024 by V S
We came to pick our car, but they didn’t have any. They didn’t want to upgrade to higher class. The worst experience ever
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December 2023 by Ernesto Lendof
The worst service ever I tried doing a reservation and the guy over there didn’t even want to take my reservation
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September 2023 by Venkat Chittaluri
Called at 5pm today, website shows 6pm closure but the office phone is closed by 5!!!
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September 2023 by Saikat Sil
Small center with less stock of cars
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September 2023 by Tonya B
I was initially given a vehicle that was more than what my insurance would cover. Upon being notified within the first hour of the initial rental about this, my car insurance company arranged for me to swap out the car for one that fit within the correct budget. After Hertz picked up the car from my body shop, they charged me for the SUV instead of the compact vehicle that I swapped out for. This has resulted in an almost $600 charge to my card on file! I contacted billing and also walked into the office they said they submitted a claim on my behalf but won't provide any details of anything actually taking place via email and said it will take up to 21 days to resolve! I WILL NEVER RENT FROM HERTZ AGAIN! Customer service is horrible and the manager acted like she could care less about my issues. She would not even offer an apology! I understand mistakes happen, but why can I not get an email letting me know what you are working on this issue? There is no paper trail or accountability. NEVER AGAIN! I wish I could give them zero stars!!!
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June 2023 by Dee Neal
Don't bother.It took me a while to leave a review because I wanted to give hertz corporate a chance to make good on the issue and they did not.I PREPAID for a car for a spring break road trip with my CHILDREN. 4/4-4/7. The Alpharetta Marriott hertz did not have my vehicle. I thought no worries, they can see if another hertz has one... WRONG. the hertz rep said the two nearby locations didn't have them. My next question, "are there any available at the airport location? " her answer, "I dunno, you can call and see. It's hard to get through though. " I was disappointed but just hung up. You work for hertz why not call? Mind you all of this is happening while I'm dealing with crying kids because we are supposed to be on the road. So... I drove my car all the way to the airport for them to have none available. (I drove because I knew I wouldn't be able to get anyone on the phone.) Do you think they called around to see of there were vehicles available? Nope. They gave me the number to the "corporate office" which happened to be the reservations department.I called the reservations department 4x being promised a call back from a supervisor which I never got. It was not until I told them they were in breach of their prepaid rental agreement that someone decided to find me a Location with available rentals... Only they were now closed.At this point my road trip isn't happening on 4/7 as planned and I'm out over $700 for my Airbnb.The NEXT morning I call Alpharetta hertz back to face rudeness after I questioned why they didn't call other locations in their service area the day before because there was indeed a car available. AFTER much push back they finally told me they would call me back and call another location (Lawrenceville). 5 mins later they call me back and tell me that location has no vehicles and they have to call them back at noon to check. I hang up and call that same location and what do I get? A CAR. They had a car to rent me despite the Alpharetta Marriott location lying and saying they didn't. I picked up my car and got on road a day late after wasting time and losing money due to the negligence of Hertz.I contacted the corporate office who did no research on the matter and did not remedy the issue outside of 2000 credits on my hertz account.
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June 2023 by Fatih Y
I went there to pick up the van which I reserved. They said we don't have it, and we couldn't find another van in Atlanta. We had an organization for 12 people and we had to cancel it because of this mess. Don't use Hertz! Be Careful!
