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September 2024 by Theresa Carter
This was a last minute rental and priceline had it all messed up.... and it was a Holiday weekend.Thank God for Kingston & Lei! They got it handled with a quickness! I am so over the top with this last rental( and I get them ALOT) that I'm EXCLUSIVELY using Hertz from now on. Y'all were the best! Thanks
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August 2024 by Dylan Wintersteen
Made a reservation, and they just didn't have any cars...
Does Herz have no digital inventory system?
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August 2024 by Tana-Marie Lee-Hew
Brandon demonstrated great professionalism and was highly accommodating. I’m grateful for his assistance.
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August 2024 by G
I reserved a sedan and received a confirmation, but when I arrived to pick it up, I was informed that the car I reserved was unavailable because I hadn’t made the reservation at least 24 hours in advance. This is completely unacceptable! The only alternative offered was a pickup truck at an additional $XX per day. If the sedan wasn’t available, my reservation should never have been confirmed, and I should have been notified beforehand. Please don’t offer dishonest excuses.
Many others have reported similar negative experiences. I wish I had read the reviews before choosing this rental service. I’ll never go there again.
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August 2024 by Robert Smith
Had a very pleasant experience with the staff as they were courteous and professional. They provided timely service and I encourage you to visit as well!
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August 2024 by ron m
If I could give half a star, I would, tried to call to confirm a rental of cargo van that I needed to move my daughter to college, called for three days, never can get through, when I show up, one agent and she’s overwhelmed, when I get to the desk I’m told that the vehicle I had a reservation for six weeks prior is not available. Horrible way to run a business. Do not rent from this location
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August 2024 by luciano caira
I do NOT recommend them
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August 2024 by steph g
Reserved car but when went to pick up they said no vehicles were available. Another guy came in while I was standing there and he had no reservations but he was given a car.
The place smelled like cigs/weed- which is a red flag anyway. Do your business at home- not work.
I noticed a $35 charge - no idea why but have to spend allot of personal time on phone trying to get back a fraudulent charge.
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August 2024 by JN B
Great staff
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July 2024 by Jessica Smith
The only place I will rent a vehicle from. Accommodating and friendly staff, seamless from start to finish!
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July 2024 by Tracey C
Very professional and quick
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June 2024 by Ryan Smith
Terrible customer service. Avoid this rental company at all cost!
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June 2024 by Lazarus Mason
They never answer the phone. And when they do, they say they will pick up my rental and never do.
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March 2024 by Gia M
Had a reservation and they gave my rental to someone that came before me without a reservation..a walk in. These people have no manners, lazy..they inside is dirty. They looked like the just got done smoking and not cigarettes...it was obvious.
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March 2024 by E B
Terrible service, I made the reservation, I went to pick up the car and the answer was that there was none, but the solution was to rent one 8 times more expensive, ?
