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February 2024 by Tina H
Horrible experience so disorganized and dishonest with simply submitting estimate to the right insurance company twice. And the computer system is always down so they don't know when your appointment is when you call to verify it or to make sure they submit the claim to the right insurance. I ask to speak to owner or manager still haven't heard from neither one.
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January 2024 by Atlanta TENNIS
Nothing but runaround, canceling appointments, blaming their estimators on doing poor jobs.. Felt like nothing but disingenuous lies. I'd never recommended these people 0 stars
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December 2023 by Raquel Michelena
Great service.
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December 2023 by Jamie Marshall
Do yourself a favor and take your vehicle here for collision repairs. It’ll save you so much stress. They work with enterprise so getting a rental car dropped off is easy. Very quick and great customer service.
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December 2023 by Adam C
Dirt in paint, drip mark, damage still evidentI was reared ended in my 2014 Honda Accord which damaged the rear bumper and trunk latch. I pointed out the trunk latch scraping when I dropped the vehicle off, but it wasn’t addressed in the initial repair so had to leave it. They quickly fixed the latch so I returned to pick up my vehicle later in the day at closing.Next day when the sun was up I noticed a drip mark (photo), dirt in the paint (photo) and waves in the bumper where they attempted to repair it rather than replace the bumper cover.Overall I am not happy with the repair, it’s very amateurish and was not done properly. Repair took 3 days and to be honest needs to be completely redone. I was flexible in the quality of the repair given the car is 9 years old, but dirt in the paint is completely unacceptable.I will not have any more repairs done at Gerber, this is the 2nd time i’ve been here and the 2nd time i’ve had repair problems.Staff is very nice and professional, but quality is lacking.
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October 2023 by Jamie Long
I’d give them a zero if I could. They lie, cheat and steal. Stay away
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August 2023 by Tonya Lewis
Allstate sent me there to get an estimate 3 weeks ago. As of today, I haven't received the estimate.
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August 2023 by Kayla Cabrera
Jesus and Nev are the BIGGEST reason why I had the best experience! Not only did they take great care of my car, but they made sure to take great care of me. They kept me informed even though my insurance was terrible to deal with, they stayed down and made sure I was happy in the end. Jesus did an amazing job on my car. Again, I couldn’t be more happy and please. Thank you guys so much!
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August 2023 by Zach U.
Hit a deer with my car on the way to work and needed some repairs done. Mev the general manager went above and beyond with his time and responsiveness. Mev and his team really made my experience here a breeze. Definitely the best repair shop around, with some of the best customer service in the business. Can't recommend enough!
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July 2023 by Anthony R
Got my car done earlier than expected and the work was fantastic. Couldn't be happier. Mev, Jose and Alvin are the best. Highly recommend.
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June 2023 by Tyler Neal
Mevzet Coralic the general manager was amazing. Great costumer service. 10/10 would recommend.
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June 2023 by Tim White
Horrible body shop service. Dodge calls for weeks and when they are there they are always in a meeting with their GM. 2 months later after dropping off vehicle for estimate and repair they still have no estimate that the Insurance will agree with. Insurance said to move it to another shop be aide this place is a total nightmare to deal with. Horrible service. Glad vehicle was sent to another shop. Can only imaging the workmanship if the service is this bad. New body shop had estimate within 2 days and started work within a week. Gerbers body manager is a complete joke. He is always with the GM I. A meeting. Run from this place!
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May 2023 by Niki C.
Mev was so much help and went above and beyond helping me. Extremely responsive and always had an update. Fixed my car extremely quick with squeezing me into their booked schedule. Thank you!!!
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April 2023 by Octavio Gomez
This was the worst experience I ever had as a customer, the management is so unexperienced and unprofessional and short of staff. They kept my car there for more than 30 days, when was originally only estimated for 7, they pushed the delivery date 3 times, but the last one was due to when my car finally getting back had a flat tire because of a nail and the computer was not working, awful experience!Services: Tires
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March 2023 by Michael Kammer
They do quality work here. My car was in a moderate Collison with some front-end damage. It did take a while to get the parts, but in the end, everything runs as if the accident never happened. The parts shortage did take several months to obtain a module for my Camry, but eventually Gerber was able to locate one. It was installed, and right now, I could not tell that the vehicle had ever been in an accident. I know I was not the easiest customer to work with, as there were a few hidden issues that did not show up until I received the vehicle back the first time, but they were patient, even though there was some frustration all around. Thanks Gerber.Services: Body & Trim
