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December 2023 by shane hall
I have been waiting on-hold for over an hour now and decided to write a review. If you have anything other than the most BASIC of questions, you can forget getting any kind of help from this financial institution, since they WILL NOT answer a damned phone!!!!!! On a positive note, once someone did answer they were very pleasant and tried to help, escalating my issue to make sure it was taken care of.On top of this if you happen to do your banking via internet...like most people do...your payments will be sent late or NOT AT ALL!!!! Additionally none of the online options were working...including the online messages, which for reference, they will try to have you use if there is an issue elsewhere in their system.This is unacceptable behavior for anyone handling your money. If I could give a lower rating, I would!!!!!!!! I will be looking for a new financial institution after the closing of my house, because this is beyond unacceptable!
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November 2023 by Marcy Mucheke
I would like to give a special thank you to SABA AKRAM. She is awesome! After dealing with a nasty member services rep at the Marietta branch, it was really refreshing to have SABA AKRAM helping me.I had some international wire issues and she took the receipt that I had an emailed it directly to the wire department. It took a week to finally locate the funds, but she made sure to keep us updated the entire time. SABA AKRAM is grrrrrreat! I hope GA'S OWN gives her a raise! ???
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September 2023 by Lynne King
If I could give zero stars I would. We have been with this credit unions for over 15 years. You now cannot reach a person or branch no matter if you leave your number on "their next in line" voice message, no one answers their 800 number or any of their prompts.If you have Identify theft you cannot talk to anyone unless come in person. When you talk to the personal on their fraud line they don't even access to freeze, stop or close an account due to fraud. Don't even call that number its a third party-total waste of time and effort-the person who I was speaking with was talking to someone in the background not concerned about our account needs.I am standing in the lobby office waiting for the ONE credit union personal to come back from lunch.Great business operations/process to have the one person that can help customers take a lunch at noon when most customers would come in.It's a shame this use to be a decent credit union,Beware do not consider this credit union. There is truly a reason they are rated so low.Moving everything and making sure famy members do the same.
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August 2023 by Alexus Haskins
Only giving one star because I have to. 0/10!! Would not recommend. Go to any other branch!!!! These people do not know what they are doing and will make you "wait while they figure it out" only to tell you that they can't help you.
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August 2023 by Alexus Glickman
Only giving one star because I have to. 0/10!! Would not recommend. Go to any other branch!!!! These people do not know what they are doing and will make you "wait while they figure it out" only to tell you that they can't help you.
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July 2023 by LILY BURGERS CHANNEL
Penny Marshall should be fired, she literally asked a guy for his online banking password?! Bih you are an in person, brick and mortar teller! Pass the money out like they pay you to do, or find a new job!
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July 2023 by Kathy A.
Eight employees working but no one really able to help to do something as easy as change pin for debit card.
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May 2023 by Francois Rivard
Very disappointing experience. I'm a member and have had a car financed with them. They WERE competitive 3 years ago. They tried to stick us with a 10% loan on another car last week. Also, very unimpressed with their terrible web site and unprofessional loan officers that don't return their calls. Got a more reasonable 8.2% used car loan elsewhere.
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May 2023 by Jenise bayse
I'd give it ZERO stars if I could! K. Virtual and her accomplice went against all the federal regulations by asking for a password for someone's online banking through the drive thru. 1st you're not supposed to give anyone your pin# or password to your online banking (especially thru a drive thru) 2nd it was a Georgia's Own CASHIER CHECK being cashed at this location by a MEMBER of Georgia's Own .... The member provided all of his credentials to cash the GEORGIAS OWN CASHIERS CHECK.. but was refused because he wouldn't give his online banking password ? ?? and these white Karen's did all of this because he's a black man... when will this racial profiling STOP.... I pray that ALL POC and all the non racist white people pull out all their funds and completely shut Georgia's Own down
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May 2023 by Sherri E.
Racist policies including refusal to cash a Georgia's Own cashiers check for $7k then asking a member to provide their password & SSN. Then telling that member that they would only allow him to cash it out for $5000, then refusing even that. Take your hard earned money elsewhere!!
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March 2023 by Mohammad Ali
I noticed that my account had overdraft fees. I contacted the bank, and asked them why there is fees, when I opted not to have overdraft protection. I made a complaint with Mr. Domonique Hinkle, I explained everything to him. He showed paper stating those are the rules of overdraft protection. I said no, I want to see the paper I signed when I opened the account. The paperwork shows that declined overdraft protection. Mr. Hinkle stated he will file the complaint, and he could reverse the charges for the last couple weeks. I declined, and went through my account, which went to 2020, which came out to $3000. I requested an audit on my account from 2017, and they declined to audit the account. They asked me to pay $5.00 for each statement. I have received zero communication, so I filed via email, and the same answer is that they will call me. I went back to the branch, and asked for all copies of my agreements. If they are doing this to me, they are probably doing it to other customers. This is now moving to the courts. Please check your accounts.I posted a review concerning the problems with the bank. I received an answer, with an email requesting information. The email was sent on March 17th. I received zero response. It looks like the response to postings seems to be for show. I tried to resolve this problem in the right way. Now I'm forced to go to the court, it will cost me, but it's worth it and you will pay for this scam. There's a law concerning Overdraft fees that came out in 2012, and 2021. This is an illegal action to charge customer money when they declined the service.: Please stop posting an email that goes unanswered. This is a scam
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March 2023 by Marlene Carlisle
If you want to be able to access your own money that is held within this institution, or you want to speak with a human being, I would strongly suggest you bank elsewhere! They are only available during the week Monday through Friday 8 to 4, if you have any issues on the weekends, you're out of luck. And if it's a bank holiday, you're out of luck as well! I closed on my mom's house and deposited a substantial amount of money that I was not able to access because nobody over the weekend was able to help me create a pin for my debit card. I had to wait until Tuesday when the bank was open again. Unacceptable! I was told by a weekend supervisor that if it was a credit card they could help me, but because it was my debit card I was trying to activate and make a pin for, there was nothing they could do for me. So I could not access any of my money. Not including the fact that they held my check for seven days even though it was coming out of an account that was also with their bank and the money was already there. I will be withdrawing my money and taking my business elsewhere. I'm not going to bank somewhere that they use my money instead of me using my money. Terrible customer service!
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March 2023 by Ally Shannon
Limited hours, had to request new atm card (not automatically done), can no longer do transactions to affiliated credit unions, my children’s savings account rate is .01% just been too busy close my accounts with them.
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January 2023 by Mutant Havoc
We drove over an hour to this location from Jefferson because it was the closest location litlsted on the Georgia's Own website as having an open lobby on a Saturday. We got there and found out that was a lie and the lobby wasn't open, only the drive-thru was open. Now I'm going to have to waste a lunch break to go during a work day. I have had so many problems with this bank and can't wait to be done with them.
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January 2023 by T Wilder
I am a member of GOCU. I had a question regarding safe deposit box availibility, size, and cost at my local GOCU branch. Before driving over there I wanted to call to make sure they had availibilty & find out if an appointment is required (like my other bank).Unfortunately, there is no way to call a GOCU local branch! How insane and ridiculous is that? I called the 404 # listed on the website. It took 26 minutes for an available operator to answer. This is after me having to enter in my account # or ss#, dob, and zip code just to get into the que. I should not be required to enter personal info into my computer or phone just to speak to an operator.The lady who eventually answered the phone told me the local branches do not have phone numbers? Really? How does any business stay open and operate without telephones for the employees and for their members or general public to call? She did say the local branch has safe deposit boxes, and advised the cost depending on size. She didnt know if an appointment has to be scheduled to meet with a staff member (my other bank requires an appointment) to obtain a box. And, there were no guarentees the local GOCU branch had any availbility..I am disappointed in how GOCU is doing business! As a member, I feel that my time is not important to GOCU anymore. It’s a shame that GOCU, along with every where and everthing else in the service industry (stores, restaraunts, medical offices, airlines etc) are using the excuse “we are experiencing higher call volume than normal” instead of hiring enough staff to meet demand. I am in my 60’s and am not one of those who expect instant results or who believe they are entitled.This review is directed towards GOCU corporate staff and their business practices, and is not a refelection on the staff member in their customer service call center.GOCU is a very small financial institution. It is not a national or global company. So where are the small business practices, and home town feel where the customer (or member in this case) are the most integral part of the business? And, where or what happened to the level of service that credit unions, and GOCU, have always provided and pride themselves for?I will be moving my accounts to a “ full service” credit union or bank that at minimum has phone numbers for their local branches!Disappointed and Frustrated GOCU MemberT Wilder
