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August 2023 by Ro Jo
I am not at all surprised I only see a 1.8 review. However, the technician that came to my house was/is awesome. He goes by Dan. But, the branch office is quite a hot mess ?♂️. They are not up to par. Next time I have to call the branch office, I know I’ll get an anxiety. Unless, I speak to someone else besides Brianna. I clearly remember her name. She is slow mentally. So, for those of you that see this review, if she answers, hang up and call again until someone else answers or ask for anyone else but her. If you speak with her, it’s a KJ and awful vibes. No professionalism. Get someone who can really help you. Or, get your service done elsewhere. Just heads up.
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January 2023 by David B.
Worst nurse or whoever came to my house got height & weight wrong, rude could not answer questions why certain tests needed walk around in circles around kitchen island, and remember 10 words at 3 different times, whether her or insurance company came up with stupid tests never told anything except blood and urine tests and showed 2 bottles of px medicines and bottle flonase. djb 5pt veteran worst if i could give 0 i would
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July 2022 by Lisa Stephens
Excellence! I could not have asked for a better exam experience. Upon reaching my destination to the office, I found that it was clean and well kept on the exterior. After entering the office, immediately I thought to myself, "Wow!" The interior was beautiful! It was also aptly clean and sanitary. This is an upscale, and beautifully decorated office. When entering, I was greeted with a spectacular chandelier at the front entrance, and furnishings that compliment it. I was also greeted by Nurse Natanya Kemp, who was immediately warm and welcoming. Nurse Kemp guided me through the process with ease. She made it seamless for me. I found her to be professional, knowledgeable, well versed, personable, efficient, and timely. I appreciate the professionalism and the care that I received here, and I would definitely return to utilize their services again, if needed. In addition, I would not hesitate to recommend this office and Nurse Kemp to anyone who may need an exam. Thank you Nurse Kemp and Exam One!
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April 2022 by B.L B.
I read the reviews and was concerned about what to expect after reading previous poor reviews. I was pleasantly surprised by how nice they were and that my appointment was completed promptly.
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January 2022 by paula arroyo
This Is not directed to the clinic but to the nurse who comes to individuals houses.I am doing this through my life insurance, horrible. The lady who came to my house 30-45 minutes late. First of all she poured the urine samples on my kitchen table. While my family members were eating. Second she could not find my vein! Even though I had a fat vein. She dugged around numerous of times. I already fear needless from past experiences. She said I will check my car If I have one, never went said she will come back tomorrow.As well she left her entire trash including needle on my table. That is unacceptable.Exchanged numbers to reschedule the following day.After some time I decided it would be a best course to make an appointment at the clinic. I let her know, she immediately calls me angry. Telling me show won’t get paid I let her know I do not feel comfortable with her taking my blood. I will proceed with calling the clinic/office in the morning she was extremely upset. Hanged up on me after acting like a teenager. This is not a type of person who should be let in homes. This nurse needs to work on her anger issues. Please put her in proper training.
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December 2021 by Juniper Dae
Kelly left a 4 inch hematoma on my husband's arm and tried to argue when we asked her to don a mask before entering our home. Are they even licensed? Should be shut down. DO NOT COME IN MY HOUSE AND HARM MY PEOPLE! Thank God almighty you left before I saw that. First appt was canceled because went to work address on a Sunday. Next appt was 1 half hrs early and we were busy working from home, but accommodated. *REMEMBER* The state of Georgia requires no legal certification to practice phlebotomy.*** It shows.
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December 2021 by Matt Johnson
Terrible experience, been canceled on 3 times and no show this morning. The office was supposed to call me back after seeing what they could due but surprise not one call just got an email saying your appointment has been canceled. Sent 2 emails back no response. Very unprofessional and disrespectful of others time.
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October 2021 by Susie Ku
I had this done for life insurance at a broker's office. The person( nurse? Or phlebotomist?) was about 10 min late to the appointment. She did not even greet me, introduced herself, or made an apology for being late. As she was walking into the room, first thing out of her mouth was whether I brought my driver's license. I asked her who she was who asked my ID. Yet she still did not tell me about her name and/or the company where she works with, but she said she' s from a third party not from an insurance company. She was disrespectful, rude, and not skilled. When she tied a tourniquet, it pinched my arm and left a purple bruise instantly. I told her it hurt. She again came up with an excuse instead of an apology saying it left a mark because my weak vein. she failed her first attempt. She then told me that we need to get this done another day as if I have no other options. I disagreed to defer to a later but insisted to get all done today. Finally she did get it at her third attempt. Then she said she did not bring an extra bandaid saying that only one bandaid provided in the packet her company provided. She had no etiquette, preparedness or phlebotomy skills at all. She does not know how to apologize nor introduce herself properly. I would not recommend this lady . please educate and train your staff.
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October 2021 by Susie K.
I had this done for life insurance at a broker's office in Duluth, GA. The person( nurse? Or phlebotomist?) was about 10 min late to the appointment. She did not even greet me, introduced herself, or made an apology for being late. As she was walking into the room, first thing out of her mouth was whether I brought my driver's license. I asked her who she was who asked my ID. Yet she still did not tell me about her name and/or the company where she works with, but she said she' s from a third party not from an insurance company. She was disrespectful, rude, and not skilled. When she tied a tourniquet, it pinched my arm and left a purple bruise instantly. I told her it hurt. She again came up with an excuse instead of an apology saying it left a mark because my weak vein. she failed her first attempt. She then told me that we need to get this done another day as if I have no other options. I disagreed to defer to a later but insisted to get all done today. Finally she did get it at her third attempt. Then she said she did not bring an extra bandaid saying that only one bandaid provided in the packet her company provided. She had no etiquette, preparedness or phlebotomy skills at all. She does not know how to apologize nor introduce herself properly. I would not recommend this lady. Please educate and train your staff.
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March 2021 by Andrew W
Stay away from using Erika Luten as an examiner. The most incompetent person that upset my client. Her manager, Renee Cessner is nothing more than an enabler.
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February 2021 by Alex Casey
Terrible experience. The examiner did not show for the exam. After following up with them the next morning trying to figure out why the examiner wasn't there, I received a ton of different responses. 1. "I will call the examiner and have the examiner reach back out to you asap." No call 10 min later so I called back. 2. "The examiner said they came to your address and nobody was there." I was at my facility 30 minutes prior to the exam. " I'll have to check on that on hold on please" 3. " The examiner said they called yesterday afternoon to confirm your appointment" They use a weird calling service that only shows up as a spam call. Only a voicemail was received and it stated call back if you have to cancel.....They wouldn't even own up to their mistakes or their lies. Insurance companies who use this place needs to stop and people who use this for personal reasons, I hope you use another place more competent and caring....I mean they are in charge of peoples health and safety and this is how they handle their business. No you're not sticking a needle in me
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January 2021 by Alex C.
Terrible experience. The examiner did not show for the exam. After following up with them the next morning trying to figure out why the examiner wasn't there, I received a ton of different responses. 1. "I will call the examiner and have the examiner reach back out to you asap." No call 10 min later so I called back. 2. "The examiner said they came to your address and nobody was there." I was at my facility 30 minutes prior to the exam. " I'll have to check on that on hold on please" 3. " The examiner said they called yesterday afternoon to confirm your appointment" They use a weird calling service that only shows up as a spam call. Only a voicemail was received and it stated call back if you have to cancel.....They wouldn't even own up to their mistakes or their lies. Insurance companies who use this place needs to stop and people who use this for personal reasons, I hope you use another place more competent and caring....I mean they are in charge of peoples health and safety and this is how they handle their business. No you're not sticking a needle in me
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August 2020 by Tasha Henderson
The nurse was nice but she was late and told me about her personal life the whole time and then said when I stated that I was told that she was only collecting blood she said they tell people it’s just blood so people wouldn’t opt out of the insurance when they realize it’s a full exam. WOW! How unprofessional. With all the bad reviews, maybe y’all should seek better staff
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August 2020 by SIDNEY BARRON
Just had a great experience at ExamOne. They were attentive, took me right in and could not have been nicer! Thank you!
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July 2020 by Renée Simmons
Whoever answers the phone at the Alpharetta office is rude as hell!! ?
