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February 2024 by Thomas New
After purchase shipping was much longer than stated and calls and texts on any status were ignored. We like EA however would consider other location in the future!
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January 2024 by Maureen David
Dana Rawdah helped me select and with great patience decide upon furniture for our family room.She made two trips to our home, one before and one after furniture delivery to make sure I would be and was comfortable with the end result. She works very hard and takes pride in her skills and expertise. I can’t thank her enough for her dedication to making her clients feel good about their choices.
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January 2024 by Shay Ashmon
My experience from order to delivery was TOP NOTCH! My designer (Ann-Marie McDonnell) was amazing at helping us choose our sofas and custom pillows to match our decor / theme we were going for. I highly recommend this location and Interior Designer AnnMarie.
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January 2024 by Rami Sulieman
Walked in to look for dining chairs. Toddler was thirsty and we asked for water. Lady in pink jacket said they do not have water bottles, only a fountain and pointed to the back. Toddler was struggling to drink and a kind lady in the back offered us water bottles, which are for CUSTOMERS!Also another customer was brought out water bottles. I’m unsure if that was laziness or she genuinely did not want our business. We were very put off by this and left.
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December 2023 by Annie Maixner
Fantastic professional job!!!
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December 2023 by Courtney Hart
Excellent customer service, professional and friendly. Totally took care of us and had delivery just in time for Thanksgiving. Outstanding, i highly recommend! Alpharetta team at Ethan Allen.
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December 2023 by Carolyn Yeago
I've thoroughly enjoyed all my interactions with Ethan Allen. Over the past decade or so, I've purchased several custom upholstery items. My most recent experience with Kathy at the Alpharetta location was excellent! From assistance picking out our new sectional, to the fabric and accessory matching, to the final delivery and support. Ethan Allen has the best quality and service that I have come to rely on. Can't recommend enough!
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December 2023 by Mary Butler
Outstanding customer service and wonderful selection of fabrics and furniture. Jenny my designer was amazing, very easy to work with and in tune with my taste and needs. The company and their employees, delivery men, designers and managers are first rate!
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December 2023 by Ashley Klanac
We love our new sofas! Lamar and Lance were incredible with the delivery process. They were attentive and took great care when bringing our furniture into our house.
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October 2023 by Melika Tajlili
Today my fiancé and I visited the Ethan Allen store just minutes before closing, and Dana's warm greeting immediately set a positive tone. When I showed her a picture of our house, she not only offered complimentary measurements but also volunteered to create a detailed house map. This thoughtful gesture allowed us to visualize our space with furniture from the store, making the decision-making process much smoother. Dana's exceptional assistance turned our last-minute visit into a delightful and productive experience.in my opinion she is an outstanding interior designer.
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October 2023 by Lisa Cahill
I have been a customer of Ethan Allen for over 15 years and have been working with Jenny Delara as my designer from the beginning. From the first day of meeting her, she completely understood my style and could envision the space with ease. She has an incredible sense of style and has made multiple homes of mine absolutely stunning. I am so honored to have the opportunity to work with Jenny and continue to make more amazing spaces together in the future!! Thank you, Jenny for all that you do!!
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October 2023 by Madaline Ifill
My salesperson Jenny Delara was exceptional!She was extremely intelligent, friendly, and knowledgeable about the products. But most important while she offered suggestions, she was also willing to listen to what I wanted and needed.I give her 10 stars!
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October 2023 by Erin Burkhalter
Ordered two couches over Memorial Day Weekend. 1st couch turned out great. The second couch was a leather custom couch (over $5k). We worked with designer at Alpharetta store, Jenny, who showed us a swatch of leather that she felt would work. This was a swatch we would not have seen had she not brought it to us (was not available online or on a piece of furniture in the store). I took swatch home and seemed to work. We ended up ordering the leather she suggested and upon arrival of the couch, we realized it looked incredibly different than the swatch. We emailed and called the day of delivery to complain. The designer did come to the house two days later and proceeded to inform my husband that the swatch that was shown to us originally was 10+ years old. She then proceeded to tell us that corporate may not take the couch back bc "they don't like how this leather color shows in the showroom". I am not sure why this was not communicated PRIOR to ordering this leather couch.I emailed the day of delivery, with photos, spoke with Alan and then Jenny came two days later. Was told corporate would get back with us in a week or two- this was in July. I have continued to email as we still (it's now October) have not been responded to with a resolution despite multiple emails (we keep getting told we should hear something from service dept and "thanks for being patient"). Last week I emailed again and was told that the manager would be calling us Friday and still have not heard anything.We have over 10 pieces of Ethan Allen furniture over the years and have been so pleased. That is why we decided to order from them (it's been 17 years since we have bought couches). We spent over 9K on these two couches combined and I find it ridiculous that their customer service is this poor. We want a resolution and at least the decency of contacting us. From a customer service standpoint I cannot recommend.
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September 2023 by Ronald “Ron” Humphrey
My wife and I have been shopping with Ethan Allen for over 25 years. We recently started shopping with the Ethan Allen store in Alpharetta, Georgia. Upon walking into the store, we were warmly greeted and made to feel at home by Jennie Delara, our designer/sales consultant.Her ability to recognize that I had back issues and was struggling to find a sofa and chairs that allowed me to sit comfortably. Her attention to what my needs were to ensure she provided choices that made sense for my wife and me made shopping at Ethan Allen. It was the best experience I have ever encountered in my life. She is a unique and kind individual who is not just trying to sell you the merchandise; she exceeded what I expected to ensure it’s the right choice for us.This type of customer service will make us Ethan Allen customers for life! I hope senior management recognizes her incredible talent and the attention to detail she shows her customers.Thank you,Ron and Norma Humphrey
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August 2023 by Dfish
This is the latest transformation from Jenny Delara. While our home is not super sized, we always enjoy living, dwelling, and entertaining throughout our home. This is the third time over ten years we have had the pleasure of working with Jenny. She has decorated our foyer, my husband's office, and now our living and dining room. She takes our home to the next-next level knowing just what the space needs working with paint, fabric, lighting, furniture and existing furnishings. We could not be more pleased. Thank you, Jenny!