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December 2023 by Simone S.
My car tire bussed on Saturday & Wheel bent. Thank god for a spare! However i always come to Discount Tire to get my wheels & tires & the service was smooth. The tire was covered thanks to warranty! Waited about 45mins as a walk in. Car went in at 5:30 it was out at 5:43p not bad at all, great customer service
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November 2023 by Charles Smith
Discount always takes care of the supra. They have not ever given me a reason to doubt their capabilities. They mount my track tires without damaging wheels. The employees are all beyond friendly.
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November 2023 by Pravinkumar Patel
I visited this place to fix the flat tire. I met Mr. Reggie here. He is an incredible employee. He greet all the customers with smile and energy. His dedication towards his work is at par. He gives his 100% to the customer service. Very few employees works like him.Thank you Reggie for your excellent service.
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November 2023 by C O
I purchase my tires from here but my favorite part is the free drive-thru tire pressure checks. I love that there are lots of locations so I swing by from time to time when it suddenly dawns on me that it’s been a while since my tires have been looked at. Or.. when my tire sensor lights come on which is exactly what happened this time. There might already be a line when you pull up so I suggest going when you’re not in a hurry. They check the pressure and condition of your tires and let you know if they need to be replaced soon. I recognize that it’s a loss leader but hey.. it works for me! :)
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November 2023 by Jason T.
Benji is awesome! He went the extra mile to ensure my tires were good to go. He showed me how to check and add air in the spare tire that was causing my tire pressure light to come on. Well done!
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November 2023 by jyoti shahi
They told us we had to wait for 1.5 hours, but we waited for 45 more mins then the promised time, even though we had to be somewhere. And when they were done, they said I could use my car for about one more week before I needed to change my tires. Though, they didn't do anything as I barely got to my home. They said our back two tires were in the the best shape, though our front left tire was the flat tire. AWFUL service!
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October 2023 by 6ftbeauty
This is the first time I wasn't satisfied.I normally have great experience, which is why I am giving it 4 stars. I had to order my tires and never got a follow-up call when they came in. I called in the middle of the day and was told to come in now and they would take care of me only to be treated as a walk-in. Another customer walk-in and was offered an appointment time. When I said something about the rep, he said she had an appointment. I told him he was lying and I heard the whole conversation. The lies people tell.
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October 2023 by rajeshgadwal
Got all 4's replaced with Michelin tires on my Tesla. A big shout out to Cole & Carter who have very patiently dealt with all my questions, connected with customer care & took care of applying additional warranty credits. This store added one more loyal customer to their list. Keep up the good work!
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October 2023 by Nathaniel F.
we love our local Woodstock discount tire so we booked an appointment to inspect tires. My wife came out here with a screw in her tire. She said they claimed it was non-puncturing they wrapped up her visit and she left. What she didn't realize and what I didn't realize until she got home was they left the screw in the tire... I ran water on it and it was in fact punctured. I ended up taking it elsewhere for removal and an eventual patch as the screw was significantly longer than it appears. Why they would leave a screw in a tire is beyond me. Puncturing or not it needs to be removed. This is the last time we come to Alpharetta discount tire not a good experience.
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October 2023 by Cameron S.
Wow. Wow. Wow. If I could give this place 1000000/10 I would. Every single interaction with every worker was so professional & outstanding. Reggie was AMAZING & so was the other blonde gentleman that was working on my car. And I left with getting my tire fixed for FREE?!?!? If you need anything fixed. This is your place!
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October 2023 by Dale B.
The manager went above and beyond to fix a tricky issue with my tire pressure sensors. I've always had great service here for new tires, air, and rotations.
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September 2023 by Andrew B.
They never mentioned that they couldn't do alignment when we purchased tires, now we have to go and get that done separate. They also told me it would take just over an hour with an appointment, which we made, but it took 3 hours. They called to let me know it was ready, and when I arrived I had to wait another 25 minutes just to get my keys! I will not be back! not worth saving a few bucks , Ill go back to Mavis.
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September 2023 by Mitch Bivins
These guys were awesome. I brought my truck in for a rotation and balancing. I had an appointment at 9:15. I arrived at 8:30. They greeted me and got my truck back immediately. These guys were all over my truck like a Formula 1 pit crew. They updated me verbally and with text messages every step of the way. My truck was ready and I was on my way back home before my appointment time even came up. Very friendly team. I will be back. Can't recommend them enough.
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September 2023 by Calvin
I’ve been a discount tire customer for about 10 years…wouldn’t go anywhere else. Today I’ve changed my mind as my car sits in the same spot 1.5 hours after the time it was promised. They already have your money and you can’t drive away with a bad tire, so you wait. It’s also interesting that they will answer the phone and leave a customer waiting at the desk to talk to someone who is t even there?! I’m done
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September 2023 by John E
Been a long time customer, and a customer at this specific location since they opened up a few years ago. They made a poor management decision to close 2 other nearby locations when they opened this one up.This location is now too busy and the staff is overwhelmed. As a result, the customer service (what they are known for) is on the decline. Customers standing in line for 10+ minutes ended up walking out. An appointment is a must here, but it now takes forever to get checked in and they no longer start servicing your car on time.It’s Impossible to reach them on the phone and while you are waiting in the store all you hear is a phone ringing.At my most recent appointment I had to get a flat replaced. I ordered a new tire in advance through them, got a call the same day the tire was in. Brought it in the following morning to have it installed. After install, I got home and noticed they installed a completely different tire that did not match my other 3. Called them immediately and they told me to come right back in. I did, waited for 15 minutes and someone told me they never received that tire. Not sure why they didn’t tell me this at my initial appointment, but there was some internal finger pointing. I then had to bring it back in for a 3rd time in which the correct tire was finally installed. This incident shows just how overwhelmed and dysfunctional this store has become, Unfortunately.