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July 2024 by Local Guide
The employees at this lab are all horrible. I'm paying about $500 out of pocket for testing, and I would think I'd be treated better. First, I was told I can't even get access to my own test results and have to either wait for my doctor to give them to me or wait 30 days to receive them from the lab. Um why??? That's ridiculous. I'm paying you, they're my results. Wow. Then today, I received an email with an itemized receipt for the wrong person. The email wasn't even addressed to me either. I was able to see this person's info on the receipt, all the testing they had done, as well as the name of their doctor. This is a huge HIPAA violation. I called them and asked to speak to a supervisor. Told her what happened and she gave me the nastiest attitude. Didn't even apologize for what happened. Basically said "mistakes happen". Ok so now I have to worry about mistakes happening with my test results too. I can see from the other reviews that other people had that happen to them. This lab is disgusting and I'm going to be complaining to my doctor about this. All these employees need to be fired.
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June 2024 by Noelani Carroll Riskas
They make it difficult and are reluctant to want to provide the patient with a copy of their own lab results. Their procedures for records requests are cumbersome, heavily pushed as the responsibility of the ordering physician, they won't accept electronic signatures on the paperwork, and they extend the time of the release to the full legal limit of 30 days. They should not consider the release of FIRST time results as "records copies" because this will impact the patients care plan. "Records Copies" and the 30 day legal max should be reserved for customers requesting copies of old records and multiples of already provided records. They tow the line on HIPPA violations and should reconsider their lab results procedures to accomodate the customers care needs.
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May 2024 by Dimples Ashbaugh
Lied to me about a test best covered by my insurance. Didn’t call me to go over it, just changed the order. Not cool. Would like my money back for your blatant mistake. I called many times to confirm my insurance would be used and it was not. Treating a chronic illness is expensive and stressful enough.
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April 2023 by Dr. Kate
Diagnostic Solutions has been so good to me and my practice.I love the GI MAP test, it has helped direct and guide treatment to improve many of my client's digestive upsets.The customer service is always so helpful (shout out to Rachelle Seltzer!) and I can't say enough about the practitioner consults - the expertise and assistance offered is above and beyond.I am so grateful for such solid resources.Thank you Diagnostic Solutions, I appreciate you!!
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March 2023 by Maddie Short
Amazing, efficient, and kind customer service!
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March 2023 by Steve
This lab is horrible!!!! The test cost almost $500 and they cannot make a deadline to process the lab. It has been pushed out continuously and their answer is that they have had an influx of additional labs. How can an influx of labs in the last week change my processing date when they came in after mine?
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January 2023 by thagrintch
I'm so glad this place exists. I give them a perfect 10/10. There results are very thorough and precise, but there customer service is also top notch. They always had a live person answer and could address a question I had about my order status. The tests that this lab does is so unbelievable important for your health that I can't physicians everywhere aren't getting on board with this. You can find out so much about your body through various tests. Will definitely use them again after I've updated my health. Thank you for all you do!
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January 2023 by Dr. Dylan DeLorenzo, D.C.
I’ve been using this company for 3 years now on all my patients. I’ve had nothing but excellent results from these findings. They even provide a learners guide to teach you about the findings. Every now and again something goes wrong with the order/shipping process but is always rectified immediately.
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January 2023 by L
Really disappointed that the lab made a mistake with my test leaving out a marker that my provider had paid extra for on the G.I. map. and then refused to send another G.I. map to correct their mistake. The test is $500 Canadian… they reimbursed my provider for the extra expense of the marker that was not included but as the patient I get screwed over by not having the marker tested.
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July 2022 by Jeffrey Dean Cordero
The GI-MAP test took three months to get results back, cost over $400 after insurance, and ended up being WRONG. Terrible experience, do not recommend
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January 2022 by April Mae
It’s not just SIBO or Candida...it may be H. Pylori or Parasite or low/high lactobacillus with leaky gut. But having now used this test as a practitioner for 3 years, so often it may be all of these issues and more!. The surprise of my career has been that GI or autoimmune symptom patients have come back with so many more layers of stealth infectious burden than I ever found using other stool tests (conventional or other). A challenge to treat sometimes but so much more permanent improvement. If your ‘Candida’ or ‘SIBO’ is always returning after treatment then you need the GI Map to help with identifying what is really going on. Also, good luck trying to heal a leaky gut without this resource. Worth the price.
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January 2021 by Kelley Valentine
I reached out to the Customer Service team at Diagnostic Solutions with a dire need for quick response on a COVID testing setup for an international trip. I had extraordinary service from Leah Sutcliffe who not only researched out of state sites for me, but was able to assist me in finding a clinic that would meet our needs! THANK YOU AGAIN LEAH!
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January 2021 by Linda Quinn
I received this test kit from a local N.D. I paid for it when I received the kit. I learned over 10 days later that Fed Ex took 6 days to get it from my State to the Lab. Yes, it was in an urgent medical bag. No response from the Lab but the practitioner did refund my money. Very disappointed that the Lab didn’t make any apologies for time and money wasted.
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January 2021 by N Robinson
I worked with Michele in Customer Service. She was wonderful and helped me get a critical follow up test to my doctor quickly. I highly recommend this company because they have extraordinary employees like Michele who go to extra efforts to help you.
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January 2020 by Russ McCary
I called to ask for the status of my labs and they were polite and very helpful in telling me when they would be completed. I asked for a copy and sent in the release form and I had my results in the mail 3 business days later. They are on top of it! Highly Recommended!
