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February 2024 by Martha Boone
Mr. McWhorter gives great customer service! I’m a surgeon and I spent a week watching YouTube videos trying to educate myself about CPAP. I learned everything I needed to know in 15 minutes from him.It seems that physicians know very little about everything necessary to fit masks to patients. Cpaps Ect is an wonderful resource for folks willing to go off insurance to get their machine. I was in a 6-8 week queue waiting for Medicare approval with no ability to choose the best machine for me!What is more important than your health?? I think it was a BARGAIN to have a knowledgeable partner in something I’ll need every day.
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September 2023 by A K
Fantastic customer service, fair prices. Do not hesitate to go see them for your cpap needs.
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July 2023 by Tory Mattei
I purchased my machine and mask from them and the mask did not work. I returned to address the problem with them and they said it is working fine. I went home and used it. For the longest time it never worked for me. My wife complained the air was constantly escaping. I was tired constantly. I knew there was a problem and I finally took action. I did not go back to this place. I could not. I went to CPAP Express and they gave me the mask I needed. I finally had good sleep. I do not recommend CPAP, ETC. They are nice but they don't know their business.
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March 2023 by Stephen R.
I was having trouble getting the machine that I needed. I was on a waiting list for 7 weeks.. then i heard about this business on Atlanta sports radio... Not only did they get what i needed, they had it IN STOCK. I was fitted for a mask, i got to test things out and they took great care of me!! I could not be happier. Personal service and genuine care for my needs. I recommend these folks to ANYONE needing CPAP.....
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December 2022 by Joseph Winter
Wonderful customer service My old cpap failed on me And I needed a new one Immediately And When I called them they were super friendly and even stayed 30 minutes late for me to get there because of traffic because they understood that I needed to cpap today!!!
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December 2022 by Joseph W.
Wonderful customer service My old cpap failed on me And I needed a new one Immediately And When I called them they were super friendly and even stayed 30 minutes late for me to get there because of traffic because they understood that I needed to cpap today!!!
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November 2022 by Dan Bruce
First time visit in Nov 2022. Excellent service. Deeply knowledgeable shop owner helped me select a new mask and a travel machine. Everything I needed was in stock.
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October 2022 by John Pierce
Placed a 1 piece small order. Received item in 3 days, even though I didn't pay extra for delivery. Part was exactly as ordered, in OEM packaging. Packing slip was even hand signed "thank you!"! So pleasant to receive good customer service these days.
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September 2022 by Hans Eckman
I couldn't be happier with the support and service this family business provides. They absolutely understand their products and usage. In addition to helping me find the right travel CPAP, I also learned about a recall on my current device. Anytime I had a question or problem, they were quick to help me.
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July 2022 by Darryl Smith
Great experience with Roddy at CPAPS EtcHe quickly responded to my email questions leading up to my visit to the showroom.Took time to go over the different machines and masks and helped me choose the one best for me.Not you mention, the only place with machines in stock.Darryl
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July 2022 by Betty Ann Russell
I have bought supplies and recently bought a travel cpap. We moved out of state, but I called Roddy and got a quick response and excellent service. It’s worth working with them long-distance!
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July 2022 by Joyce T.
I visited this store today to purchase a new CPAP mask. I cannot express how professional this business Is. It has wonderful customer service, I was greeted at the door and was walked though several different masks and was able to actually try them out! The sales women was so kind and helpful, she spent at least 30 minutes helping me with several types of masks and explaining everything about each one. In the end she encouraged me to use the mask I already had and if I couldn't get use to it then come back and try another. I almost felt guilty not buying one because she spent so much time with me but she was so nice and there was no pressure. I just started this therapy and she really walked me through what to expect and didn't sell me a mask I didn't need. I will never but my CPAP supplies from an other company.
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November 2021 by Alynne Radencic
My husband and I had struggled with our CPAP devices for more than a decade, unaware of the many options and improvements that are now available to every user. Because other CPAP suppliers knew even less than we did, we fell into the trap of supposing that these suppliers were either con artists peddling snake oil or had singularly limited experience with CPAPs. This mindset was largely responsible for our reluctance to visit CPAPs Etc., a visit which required us to travel roughly 120 miles (round trip) through much of the worst of Atlanta's traffic. When we finally determined to drop in, we were positively delighted to discover not only a world of CPAPs, humidifiers, cleaning systems, masks, headsets, and accessories of every conceivable type and function, but in addition, a thoroughly kind, competent, and supremely knowledgeable CPAP specialist, Ms. Sharon McWhorter. Ms. McWhorter provided very useful information on the large variety of CPAP machines, allowed us to try a number of masks, carefully fitted those we selected, and very thoroughly answered our many questions. Bottom Line: DON'T DO WHAT WE DID; if your CPAP or mask doesn't perform as you think it should, bite the bullet and find your way to CPAPs Etc. in Alpharetta!
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November 2021 by Clyde Foster
The staff is very knowledgeable and helpful. Worked hand in hand with my doctor.
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September 2021 by Chucky C.
Wow it is certainly a pleasing experience to discover a business that believes in hand-on old fashion customer service linked with a friendly and professional approach. This is especially true in today's medical market. Until my visit to this company, I hated my Cpap machine so much so that I has relegated it to the closet shelf and tried to replace it with a dental appliance (failure)...should have known as the director of the dental facility told me he used a Cpap....but I digress. Symptoms eventually forced me to take another look at the dusty Cpap machine. I decided based on radio commercials and a web site to check CpapsEtc out with a trip to Alpharetta (OTP !!!!). I am very glad I did as I found tremendous help with both the functions of my machine and the knowledge that my impressions related to masks, humidity control and pressure settings were totally incorrect. I have subsequently completely changed my opinions and now have a real option for the control of my sleep Apnea. These folks are great. The owner actually called me several days later to check on my progress...now that's true caring and service
