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November 2023 by R B.
I had a time-sensitive check for a vendor that I tried to overnight to an Atlanta address from this store (just 40 miles away) on 10/17/23. Used UPS Next Day Air, which is supposed to come with a guarantee. The package didn't arrive until 10/23/23. Tracking at one point showed it in Colorado. I had been traveling and busy with work so unable to go into store to address until 11/3/23. I actually got told I had only 7 days to advise them there was an issue, per the terms of service, so out of luck on any refund or reimbursement. The same TOS that guarantee delivery? The manager just glared at me like it was my fault and UPS not responsible. UPS corporate refused to do anything, blaming it back to the store. Use anyone else but this store and use another carrier if you need something you can rely on.
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February 2023 by Toby B.
I regularly go to this UPS store and it is every time an awesome experience; they are super friendly, fast and very knowledgeable. I was just there today to get a document notarized and will go there again in the future - highly recommended this UPS store
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August 2022 by David B.
What happened to good old Customer Service and customer appreciation? The UPS store next to the Kroger on Atlanta Highway is the store I am reviewing I have used this store in the past and I guess I never thought much about it but they charge you for everything. For example, if they have to put a piece of tape on your box they charge you this morning I was in there and asked them to print out a shipping label. They wanted to charge me over two dollars to print a shipping label which I thought was not good customer service since they were making money on the shipping. I don't mind paying a small fee but if they don't value their customers enough to make it convenient since many of us do not have printers at home then I will take my business elsewhere. I will not return to this location.
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August 2022 by Michael M.
I visit this business frequently as I live only 2 miles away. I have no idea what the heck the most recent 1 star review (Michael K.) is talking about as this establishment is very considerate and welcoming to serve as many customers as possible (with a smile I should add) until closing time. That review is either a one-off or an outright lie because this UPS has served me right around closing time before. I wouldn't want to continue showing up at closing time though because I'm sure these people have families they need to get home to and it probably takes time to close up shop. This store is fantastic and is run by kind, reasonable, and professional people who do a wonderful job for the neighborhood! I mostly use them for Amazon returns and they never once complained about all the random crap I bring in, unpackaged sometimes, to be returned. Make sure you have the right Amazon return label though, because if it needs a box and you don't have one, that's your fault (guilty).
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August 2022 by Michael K.
Closes like clockwork at 6:50 everyday. Should change time on door to 6:50. Rude horrible customer service. Have to fight to bring them your money. Save time and headache and go literally anywhere else
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April 2022 by B V.
Nishan and his team are always professional, courteous and have the customer's best interest. Phenomenal.
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December 2021 by Yvonne C.
This is the best UPS store I have been to. The prior owner was horrible but the new owner has turned the store around. He is very pleasant and professional along with the entire staff. The store is clean and picked up every time I walk in. You can tell he cares about his customers and his business.
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September 2021 by Neil M.
This is a great UPS store! The people who work here are always very friendly and reliable. I don't mind coming here. Compared to the post office, which is a nightmare, it is actually not a chore hardly at all to stop into the UPS store and drop something off. The emoyees here are so awesome! Thank you for everything that you do!!!
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July 2021 by Revas M.
Staff was friendly and efficiently. Quickly go in and out with my business. They helped me with an Amazon return and also printing service for birthday invitations.
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May 2021 by Michele R.
This UPS store is under new ownership and the level of service is evident of that fact. Nishan has done a great job with creating and printing graduation banners and COVID signage for our neighborhood. He is always quick, responsive, timely and personable. We would recommend this UPS Store to anyone.
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December 2019 by Spencer M.
I just went in to ship some shoes back to Zappos and I asked the lady working today (CHRISTMAS Eve 2019) if she would tape the box up in front of me, and she told me no. I asked why and she said because my tape is in the back. I said let me have my package back and I will take it somewhere else. She took the box from me and proceeds to take the the box, which she magically had tape right there under the front counter. She taped it half way across the top, to where you can tell there's going to be a problem with it coming open during shipping, so I told her forget about it and grabbed the package and walked out. Don't go here for any reason. Terrible customer service. Update: I was the only customer in the place, and when asked, the female employee refused to tape the package in front of me, until I asked for the package back. She magically had a roll of tape right there under the front counter within her immediate reach. Then she taped it half way, and I knew then that she was not going to give me the kind of service I would expect. I went to a different UPS store up on exit 14 off hwy 400, and received much better customer service.
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June 2019 by David R.
Went in with a standard amazon return and a second box I needed to ship, and they made it really easy. I never come in with the right packing materials, but not matter what I show up with they make it really simple and fast and take care of everything for you.
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October 2018 by J K.
For some reason the lady that works the counter here scowls at you the moment you walk through the door. Seems like everyone else agree too. Why even be in business??