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May 2024 by Christopher Roupp
The positive is they do meet you at the door with a smile. Saved them from one star.
After that they are super unhelpful. They are patronizing and don’t even try to problem solve. And so slow just for basic banking.
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April 2024 by Julie Johnson
When I need an in-person banking transaction rather than online, this is where I go. The branch seems to be well-managed and staff is friendly. Last week a lovely teller assisted me with a somewhat atypical transfer to a family member's account transaction, and everything was handled efficiently and pleasantly. I have had much better experiences here than the other nearby branch at the corner of State and Jones Bridge Roads, where they seem understaffed, not particularly friendly, and there a significant physical barrier between customers and the teller that I can barely see over and I can barely hear what the teller is saying. So, I recommend this branch for either drive through or in-person. Thank you!
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August 2023 by ejh
Hey ya’ll.. not sure why the bad reviews. I had a lot of worry deciding to visit this location and the concerns are unfounded. I was opening 2 new accounts, one for each of my kids. Kids accounts require in-person. I made an appointment using my online banking app. ANDI got a call from this location the day before my appointment (from the same person that handled our transactions). She kindly walked me through options, indicated what IDs i needed to bring. We arrived 3 minutes early. The BoA agent meet us as we walked in. The appointment started on time. Efficient and friendly. The line to finalize our kids very first manual deposit was fast, the tellers were understanding and friendly.I would absolutely return here for other in-person needs based on this experience. But I would also recommend setting an appointment if the visit needs lengthy support.
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July 2023 by Charlotte Salem
Terrible customer service. Waited for 40 minutes for operating safety box .With fewer branches limited hours with no Saturday service and limited staff .
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June 2023 by Heissel Porras
My God, if I could give it 0 stars, I would, what a terrible place, every time I come, I always have a bad time, gentlemen, do not come to this bank, there will be no account, super problematic, unfriendly , ungracious, with luck, they make your transactions, the worst bank in the United States, ever would recommend 0%% not recommended ???????? what a disgusting waste of time coming here on Mondays they don't work a bank disaster…….
My God, if I could give it 0 stars I would, what a terrible place, every time I come I always have a bad time, gentlemen, don't come to this bank, there will be no account, super problematic, unfriendly, not very kind, hopefully they do your transactions for you, the worst bank in the United States has ever done it. would recommend 0 %% not recommended ???????? what an unpleasant waste of time to come here on Mondays they don't work a bank disaster
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June 2023 by Omar Bayer
I never saw a bank opens at 10 am ??♂️
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June 2023 by Ody Morales
very bad experience 40 min wait they shoulbe do something.!
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June 2023 by Sreenivasa Poreddy
Worst customer support, no response.
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October 2022 by Diana S.
Incredibly rude staff. Specifically Naushaba Munawar who was helping my dad. She doesn't pay attention to her clients, very unprofessional, and ones was told about it, gave an attitude.
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June 2022 by jay campen
Terrible customer service. Waited for 30 minutes for a teller and finally walked out after I had probably another 30 minutes to go to get service At one point I heard the teller tell the customer to go get the manager for her like the customer worked there. I have been a long time bank customer but probably for not much longer. With fewer branches limited hours with no Saturday service and limited staff there has to be better options.
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June 2022 by David Miller
It's a drive-thru ATM. No problems
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June 2022 by Sandra Suarez Diaz
Worst customer service.
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June 2022 by asitha de silva
Really slow service, not helpful at all, waste of time every time.
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June 2022 by Rick Mentzer
Worse Bank in America. Set ice is horrible. Done forever with BOA
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May 2022 by Steve Smith
Hhhhhhmmmm … not sure what to make of my experience. Obtained a cashiers check from another BofA last week, initial wait was long, but process of getting check was quick & efficient.Here I was 2nd in line when doors opened, so very little delay getting served. But the process of getting the check was so different. Talk about dotting i’s and crossing t’s, I was surprised I wasn’t finger printed :OThe teller was almost robotic, refusing to take the name and address of the recipient from my phone (already displayed) and insisting I write it down, as handling my phone was a privacy issue ?I apologized to everyone in the line behind me, they all said no problem, this is the norm for this branch/teller.I’ll probably go elsewhere in future.UPDATE : Thanks for the copy & paste ‘stock’ response.
