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August 2024 by Suzan Ahmad
I purchased 2 bedroom sets from Ashley Furniture, and I am extremely disappointed with the quality and service. The wood used in the furniture is of very poor quality, and it started showing signs of wear and tear within a few months. To make matters worse, their customer service is unresponsive to maintenance requests. Despite multiple attempts to reach out for assistance, I have received low quality help. I would not recommend Ashley Furniture to anyone looking for durable and reliable bedroom furniture.
Follow up on the review:
I wanted to inform you that we sent multiple emails with the attached information, but we have not yet received a response.
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August 2024 by Hemanshu Joshi
I am very disappointed with the Ashley store's commitment to delivering the dining table I ordered.
I placed an order at the Ashley store located at Ashley Store (North Point Pkwy, Alpharetta, GA) on 15th June and was told that the furniture would be delivered on 25th July. It was rescheduled to 6th Aug due to backorders and even on 6th Aug I received a partial order only the chairs and Tabletop are still not delivered. Now the new Expected data is 7th or 15 September.
This is highly disappointing and sad that a store like Ashley is unable to keep up with the committed time frame. During sales, it's told will be delivered on a set date or time frame but no commitment is fulfilled .
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August 2024 by Jitendra Gupta
Good place to buy furniture at discounted price, with lots of variety. They also offer online option to explore all their inventory. I recommend to consider this place if you’re planning to buy good furniture at better price.
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August 2024 by Justin Kearse
Mason Razavi was incredibly helpful and knowledgeable. He assisted us with a living room and bedroom set. Great service, 10/10!!
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August 2024 by Caramel Chanel
We need a Keisha at every place we visit to spend our hard working money. The way this woman went out here way to make sure my furniture delivered on time due to my inconvenience. Her customer service was mind blowing. She made my experience with Ashley the best experience ever. Keisha you are awesome and I hope nothing but greatness comes your way at Ashley. I see why you are a manager. You are the definition of what a
phenomenal manager should be. This lady deserves her flowers
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August 2024 by OMNI Lacrosse Training
Sherwood is amazing!!!! I walked right in and said four words to him and he got me EXACTLY what I needed. Very personable and very helpful! Leaving today with the perfect couch for my needs! Will be back for more!
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July 2024 by Michael Williams
I walked into Ashley Store and I was immediately greeted by Olga. She was very knowledgeable of the furniture on the premises. She was also able to provide decorative advice as well, which was greatly appreciated. Overall experience was top notch. Special Thanks to Olga and the staff at Ashley Store @ North Pointe
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July 2024 by Alex
Exceptional customer service, ask for Sherwood!
Personable, genuine, and patient.
Keisha, the showroom site manager, was professional and collaborative, truly worked with us as a team.
Earned our family’s trust and long term business for years to come.
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July 2024 by Bernadette Martineau
I recently had a fantastic experience with Ashley Furniture in Alpharetta and my review is long overdue! We upgraded our bed from a queen to a split king. Charlie and Kisha made shopping a joy! Not only did they take all the time to show me all of my different options they had me laughing the whole time. They educated me on the different mattress choices and options I had in buying a split king. I didn't know that I could get two different mattresses. I've had trouble sleeping for years due to being a hot sleeper. Not any more!!!! I love my Sterns & Foster mattress and I've been sleeping through the night for two months since delivery. So happy!!! Thank you Charlie and Kisha, we found the right mattress and oh, my husband loves his Tempurpedic too! ;-)
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July 2024 by kannan mani
Bad experience to return an item. Everything is good until you try returning an item. So, writing this review to inform others whom it may be useful. I bought accent chair in Ashley store and it was not delivered on the date it was mentioned. After I called, they said there is a miscommunication and scheduled delivery which was already 8 days delayed. They delivered it at outside as box , I could assemble only in the following weekend as I need to spend time. I felt back pain after started using it, so wanted to return. I called store and they said I have to bring the item to store. I took it to the store and they refused to accept the return saying I have to return within 72 hrs of delivery which no one can do for the item that needs assembling msg use it. 72 hrs window was never told till that time, really upset with Ashley will never buy anything there and never recommend to anyone .
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July 2024 by William Campbell
Although my wife and I were looking to make a small purchase, Stephon enthusiastically helped us select a piece of furniture and worked with us to finalize our purchase. Throughout the process Stephon was courteous, efficient, and helpful. We look forward to working with him again.
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July 2024 by Megha Sree
Liked the collection of recliners..
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July 2024 by Neha Maan
Great place, great furniture, and great staff.
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July 2024 by Samarian Jones
Nabia The Greatest! He was so helpful in helping me find a selection for my new home. He was so attentive and dedicated. Even though he was helping others , he did well multitasking and making us feel like family! His customer service is a type of service that needs to be everywhere. Very professional and knowledgeable. Anytime I need new furniture or want to feel welcomed this is where I will be only the days that Nabi works. My kids enjoyed home and Ms.Mary(the beautiful lady working at the front) I hope that is her name. In honesty, this is the best furniture store to visit in the state of Georgia. You wont regret the experience. A home away from home. Thank you Ashley for trusting us with Nabi and the crew!
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June 2024 by Chavah Foxx
Mitra
Was amazing…
She truly was so patient and made my experience the most beautiful. I truly look forward to spending time with my family.
I never knew furniture was so important.
She definitely needs her own store!
This lady is important to this company
Thank you
