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February 2024 by Roger Webb
Unable to speak to anyone
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December 2023 by Melissa Simpson
Someone working with or for this establishment is a thief. I don’t understand how you lose a package which y’all stated got picked up but don’t know by whom . Stated I should have took a picture of my item. Whoever took my package didn’t even scan it to be ship. But no one have gotten back with me. But I got charged $300.00 for the lack of help. Ridiculous
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December 2023 by Shirlette Morris
I paid $130 to ship a package from DC to Albany, GA to my home. The post office placed a note in my mailbox for me to come pick up the package. I scheduled a redelivery and was not it was available for redelivery. To- date I am now being told to come pick it up. No valid reason given. Clear instructions were provided to deliver at my back door. Poor customer service at this location.
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November 2023 by Bree Hampton
Rude folks in that building it’s an older lady with a lot of gray and has glasses and my son went in to find his package and instead of her helping him she assumed it got sent back. So she told him we’ll go see the lady down there and sent him to another lady who actually took the time to help him locate his package. Someone needs to hire a new team up here cause she actually went and found the package! Do better cause this post office DO NOT HAVE PROFESSIONAL WORKERS AT ALL!!!
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October 2023 by Bianca Hannah
Rude folks in that building it’s an older lady with a lot of gray and has glasses and my son went in to find his package and instead of her helping him she assumed it got sent back. So she told him we’ll go see the lady down there and sent him to another lady who actually took the time to help him locate his package. Someone needs to hire a new team up here cause she actually went and found the package! Do better cause this post office DO NOT HAVE PROFESSIONAL WORKERS AT ALL!!!
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October 2023 by Wiliam Christopher Brown
The next time your carriers drive through my grass, over my brick sidewalk, through my pine straw, and drive away like they didn't do a thing wrong, I will be filing a formal complaint with the video proof I have. It's like you don't even know there's ring doorbells. Have respect for your job. I'm almost 100% positive this will fall on uncaring eyes as in this day and time nobody cares about a postal job and nobody has respect, especially the drivers that I've seen here in my neighborhood. Wake up and treat people better!!
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July 2023 by Latavia Murphy
So careless with people’s packages.Constantly showing delivered when it was not, or just carelessly delivered to the wrong location. Why is this allowed? Please do better!
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July 2023 by Kay Sockol
I've had 2 issues, a lost package and mail hold, and both were handled very well. The ladies at the windows are polite and kind. When the "lost package" turned out to be my fault, the manager was gracious. When we arrived just before closing, they were accommodating. I only wish I could deal with my local post office directly and not go through their 800 number!!
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June 2023 by Derek Sauls
The phone number for this post office is worthless! You cannot get a live person for this location to find out any information about how mail goes out from this location. Everything is automated from the very top that covers the entire country! There is no help for your location at your particular post office. Worthless!
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June 2023 by Cindy Smiler01
I've had 2 issues, a lost package and mail hold, and both were handled very well. The ladies at the windows are polite and kind. When the "lost package" turned out to be my fault, the manager was gracious. When we arrived just before closing, they were accommodating. I only wish I could deal with my local post office directly and not go through their 800 number!!
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January 2023 by Glenda
This location is one of the only ones that you can do passport applications in the Albany Ga area. You have to go online and make an appointment to submit an application for a passport. When you go online it tells you what to bring to apply for a passport. This location also does the pictures as well but they don't do them on the weekends only during the week.Me and my friend had an appointment on October 18th to apply for a passport. We had a very nice lady name Angela that took us in the room and assisted us with the application. Postal workers get a bad name and I don't know why because they're not all disgruntled. Miss Angela was very kind, courteous, knowledgeable, and funny. We were able to get this process done very quickly and efficiently with no mistakes even though she was handling two people at one time.I came all the way from Atlanta to go to this particular post office because my friend lives in Leesburg and it was just easier to do it at the same time. They had an abundance of appointments as well. I received my passport within 3 weeks. That was an expedited submission however. I will gladly go back to this post office to do business again.
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December 2022 by Frank Donovan
1) cannot get hold of supervisor2) Mail delivery is pitiful, if there running late they don’t deliver3) if delivery people have a large package they leave it on top of my brick mail box4) Hold Mail is a joke, they ignore it and cram mail until it spills out in the street5) I have a sign on my garage door “Please leave packages on front door, they can’t read, they leave it at the garage door, and if it rains the package, or packages are soaked
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December 2022 by Nursie 410
The delivery lady said that she didn’t deliver the package to my house because it was too heavy …. Meanwhile, I paid a delivery fee to have it delivered to my house. She told me to pick it up @ the post office. Unbelievable.
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December 2022 by Glenda Burrus (Glenda B)
This location is one of the only ones that you can do passport applications in the Albany Ga area. You have to go online and make an appointment to submit an application for a passport. When you go online it tells you what to bring to apply for a passport. This location also does the pictures as well but they don't do them on the weekends only during the week.Me and my friend had an appointment on October 18th to apply for a passport. We had a very nice lady name Angela that took us in the room and assisted us with the application. Postal workers get a bad name and I don't know why because they're not all disgruntled. Miss Angela was very kind, courteous, knowledgeable, and funny. We were able to get this process done very quickly and efficiently with no mistakes even though she was handling two people at one time.I came all the way from Atlanta to go to this particular post office because my friend lives in Leesburg and it was just easier to do it at the same time. They had an abundance of appointments as well. I received my passport within 3 weeks. That was an expedited submission however. I will gladly go back to this post office to do business again.
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November 2022 by NDanyelle Smith
I paid for a mail box key in Feb 2022. It took awhile for him to come out & change the lock. When he finally did, the lock didn't lock. I took a video to for proof. I went to the USPS office on s. Slappy & showed the video. A "work order" was done. It's the end of Oct 2022 & my lock still hasn't been fixed. I have informed delivery. It has been countless times I have been informed that mail/package was coming but I havent recieved them. I am not sure if the carrier is scanning the packages & keeping them or if he's actually putting them in the mail box & someone else is taking them since I can't lock the box. I have lost an unknown amount of money because of this. USPS basically says owell; because they do not have to pay out anything."We apologize for your inconvenience.....". How about conveniencing me by fixing my lock so if anything else comes up "delivered" but I don't get it then we'll know who took it.Today's delivered but not to me was a bday present for my baby. Thanks usps