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January 2024 by Curtis Dixon
Mr. Bouie, processed my request for the dolly, aided me with taking pictures. He help me hook up to the dolly then check the lights for proper working order. Then when I returned the dolly Eric help me unhook it and check me out. Great service and very friendly workers.
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December 2023 by Jaymin Patel
waste of time
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November 2023 by Atlemisia Anderson
This location has really improved. Rachel and her staff try really hard to make sure we the customers are taken care of. They really do care over there and I really appreciate their hard work. Thanks Rachel and the crew. You guys really make it easy for me to keep coming back and doing business here. Again Thanks and KEEP DOING AN AMAZING JOB
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September 2023 by Kerrah Whitlock
Word to the wise do not get your truck from this location, Rachel Humphrey passes out raggedy trucks and then holds you accountable for her mess Rachel Humphrey rented me a raggedy truck and she knew it. Then had the nerve to ask me “Did I still use the truck, yea nutt nutt I had to leave for my destination and you didn’t give me another truck” then she had a smirk on her face. The guy that came out to check the truck told me that they have been having fuel injection problems with those trucks for over a year and a half, he could fix it but it would take about two hours and the problem wouldn’t be fixed. So why would I waste my time waiting on him to fix this truck. Then on top of that I spent over $200 in gas bc of this problem, you right I returned it on empty cus I gassed it up enough coming and going. Then the nutt nutt Rachel Humphrey wants to reimburse $50. After spending over $600 for this raggedy truck. I should have went to Penske but I was trying to be cheap and got just what I paid for! The tire on the left side bounced all the way to and from Jax fl so bad the left rear view mirror bounced all the way there couldn’t see out of it, the truck was making a loud hissing sound, the right rear view mirror had a crack in it, the inside of the truck was beat up. The outside of the truck was bent all up and raggedy. It smoked really bad every time you turned it on! Do not waste your time at this location, she takes the truck to the back to rent out again! This post deserves 0 stars the customer service was horrible and my money was wasted! NEVER AGAIN, do not use this place!!! She won’t answer the store phone because she so busy on her cell phone holding personal conversations! RUN, don’t do it!!! Taking advantage of customers money is wrong on so many levels! She was definitely unprofessional!! Where does Uhaul get these people from!?!??!
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September 2023 by jermaine Coleman
They have no idea what they doing gave me a truck with fumes in the tank and made me pay for a furniture pad I didn't ask for
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September 2023 by Monique Jackson
1. The new requirements are a huge hindrance, I didn’t have a lease, I lived with family, fortunately I did have a contact, that could be used for approval. My job is closed on weekends so an employer approval was not an option and too invasive. And not all customers have passports. I saw so many customers become frazzled by this new requirement, when all we want to do is be done moving, not surprised or afraid we couldn’t finish moving by a move out deadline.2. The new requirements should be disclosed upfront, not when someone is already in the truck rental process or when they have reserved a truck and go to pick up have it sprung on you. So many people where scrambling or racing to home to find a lease that may be all packed away. Moving is already stressful, it used to be a comfort knowing with all the moving process, we KNEW we would just walk away with a moving truck rental as one less stress in the moving process.3. Not enough trucks for rental on weekends. Sure there are several other locations in town, however, the ACTUAL Uhaul is the only one open.4. The staff was friendly.
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August 2023 by Kevin L. White Sr.
I had to leave my motorcycle there overnight, I was worried about it but it was ok had no trouble and they didn't have a problem with it thanks U-Haul
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August 2023 by Alexus Flowers
Came to this U-Haul for a last minute move and was worth every second. The two professionals Carolyn & Eric were beyond Superb met every expectation I would want to receive from any business. Will definitely be directing Georgia moving traffic to this location I truly feel my money was well spent especially with the services and manner they were provided to me and my family. Thank you Eric & Carolyn .
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July 2023 by Kendra Brown
If I could put zero starts they would have it the owner RACHEL is so ghetto and unprofessional don’t go to this location because they will steal your money NOT TELL YOU ABOUT A $50 late fee charge and be super rude if you decide you want to extend the vehicle. NEVER EVER AGAIN WILL I EVER USE THEM THEY ARE SUCH CROOKS
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June 2023 by Jesus is Lord !!!
The leading idea for improvement in customer service is giving the customers the remaining balance of funds when not using the entire time of the rental. I needed for getting tables and chairs for my wedding day which initially I was rated 50 plus dollars once I got there it wasn't the stated amount of money. I used your truck for maybe 5 hours max and was charged 157 dollars. I'm just saying if the customer is finished with the rental early there must be some type of funds to be refunded for the amount not used.
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June 2023 by Krystal Bramwell
I wish I read the reviews before getting the hitch installation. I called online and made a hitch installation for 2 pm. When I arrived for the appointment, the Manager (Rachel) made it clear to me that she does not do any hitch installations after 12 because she wants to be home by 5 and they can take hours. Then why does Uhaul schedule appointments for the afternoon and even offer to stay with your vehicle. The following day I brought the car at 7:30 am and have not yet received the vehicle after waiting now >7 hours. Poor customer service and respect for persons time. Everything was an excuse of why things were not done in a timely manner. AVOID THIS LOCATION.
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May 2023 by Dave Campos
If you rent a truck document your beginning and ending mileage. They are charging more Miles than you use up to 50 miles more. Not sure if the employees are scamming and pocketing the money or what. It has happened to me twice and when you complain the incompetent manager only claims you used the miles and will review the cameras.
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April 2023 by Isha Odom
Unprofessional and zero customer service. Turns out you can have a reservation, but if someone extends, you don’t earn a call because the manager is not “sitting in front of the computer” so you will find out once you arrive. Hopefully, enough (1-star) reviews will get the attention of the owners. Give your dollars to a vendor that values their customers.
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April 2023 by Thomas Johns
After having my movers help and the gentleman at this location helped me. I have to say they have turned it around great team work and job from you all.
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March 2023 by Jesse L.
We brought our Cadillac here today, and despite having a reservation and multiple text messages, they did not have our reservation in their system. In addition to that, the hitch installation was quoted as only taking about an hour it has been over three hours now, and they are not complete period. To make matters worse, they had to go on youtube to find videos of how to install the wiring for the lights on this hitch to my vehicle. When they saw me watching them, they came and closed the door so I could not watch them do this installation. One of the workers called her son in to have him help them do the installation. I should have paid attention to their one and a half stars and their reviews. Something tells me that this is only the beginning of this review
