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January 2024 by JoLynn Berg
All the tellers are great but I will be changing banks . They’d close a bunch of locations and then don’t hire more employees to cover all of the clients . Wait times are ridiculous!
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November 2023 by Davonyha Harris
When you have a question about your transaction, everything you call it goes straight to voice-mail everytime and they Do Not Call you back within business times.
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July 2023 by Queen Royalty
The employers greeted everyone except me. I was profiled because of the way I look and that is wrong on so many levels.
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May 2023 by Ella Lamb
Amanda is amazing. I go to her for all of my questions, concerns, all of it. One of the best I’ve encountered & why I’m staying with Truist!
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April 2023 by Randy Carmichael
Took 2 visits and 2.5 hours to change names on a corporate account. Didn't have papers ready for signatures and problems getting paperwork to print. Very polite and friendly.
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October 2022 by ShellBell Mc (ShellBell)
Love my bank. They are always friendly, smiling and helpful when needed. I had rolled up some coins to put in my savings account to bring in. I forgot my account number and the teller was very helpful and got the information for me and took my coins I had rolled up and wrote out the deposit slip for me. I don't recall her name. But she was at the window and had no one so she helped me while the one teller at the counter already was helping someone else. I was in and out of there in no time. I parked in the handicap parking spot because I have a sticker to be able to park in one. I'm bone on bone in both knees. There were many spots open to park. There was some trash on the parking lot. Looked like someone throw it out.
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August 2022 by Shell Bell (sweetjuicygapeach)
Love my bank. They are always friendly, smiling and helpful when needed. I had rolled up some coins to put in my savings account to bring in. I forgot my account number and the teller was very helpful and got the information for me and took my coins I had rolled up and wrote out the deposit slip for me. I don't recall her name. But she was at the window and had no one so she helped me while the one teller at the counter already was helping someone else. I was in and out of there in no time. I parked in the handicap parking spot because I have a sticker to be able to park in one. I'm bone on bone in both knees. There were many spots open to park. There was some trash on the parking lot. Looked like someone throw it out.
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March 2022 by Pearl Toomer
Just Horrible if l can give Truist an zero star l will and this not the only one in Albany. This woman l think she Asian was no help it like she had 10 people waiting and disrespectful to a man with a little baby.
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March 2022 by Taylor Delk
Former suntrust user however, this place has gone down the hole since truist came into the picture. 0 stars would be generous.
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February 2022 by Patsy McMath
Worst bank ever now that Truist is involved. Never had any problems with SunTrust before!Going to Ameris!!!!
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October 2021 by Clasico2.0
Upon entering the Westover Branch this morning, I received a very cheerfull greeting by Ms Amanda, a teller I would learn was exceptional. She not only answered my three questions correctly, but offered a time-saving suggestion.I'll be driving the extra distance to use the Westover Branch from now on.
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August 2021 by Billy Glenn
Upon entering the Westover Branch this morning, I received a very cheerfull greeting by Ms Amanda, a teller I would learn was exceptional. She not only answered my three questions correctly, but offered a time-saving suggestion.I'll be driving the extra distance to use the Westover Branch from now on.
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January 2021 by Stephanie Hernandez
I just recently opened my account. Not even got my debit card in the mail and they closed my account without notifying me first. And won't give me a reason to why they closed my account other than recent activity to my account. What recent activity if I just got my debit card today!!!!! Ugh never again...
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October 2020 by Melissa Hodges
They are a busy branch, and I am always impressed at how professional, kind and accommodating the team is. Great job!
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September 2020 by Jalisa aka Tigger Pope
They closed my account without me knowing and held my money hostage! I still haven’t got my money
