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September 2023 by Eric D.
Horrible customer service. I had a reservation I made in the morning in Phoenix and flew to Atlanta. I was running to Sylvester Georgia to visit my father who is not doing well. I arrived at the counter and was told we are not accepting same day reservations we are sold out. Where does this make an ounce of sense when I am holding a reservation for a car on limited time to see my father for the last time. I am beyond disappointed with National and how I was treated. If you can make a reservation with another rental company do it National is terrible in Atlanta. I have never run into anything like this in all my years of travel. I am a pilot for a legacy airline and will encourage my company to take National off our web site. I must thank you for making my short stay in Georgia frustrating at best. I know there are more people being born every day who you haven't pissed off yet so from your company standpoint no worries about new customers. Stay away from National in Atlanta!!!
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June 2023 by jack gaub
Rental car rep in Albany acts like he don't wanna help you ended up ha ING to go to Avis... poor poor help
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December 2022 by Jarod Hensel
The Service desk didn’t hold my reservation and left me no options for transportation. They were not very friendly either.
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July 2022 by Shonda Williams
I am a emerald member. One of the staff members threatened to beat me up. Asking if I wanted to fight. I noticed some unethical activity at this location. When I asked her why she was renting to the local lady, but not us bc their was a system issue the staff member became hostile. Came from behind the counter swearing and asking me if I wanted to fight. It was the worst experience I have ever witnessed. I am not sure who the owner is, but from one business owner to another please watch the activity here. I asked the police to pull the camera to confirm my story, but the staff told a different story. I know this was not the first time because she knew exactly how to play a victim. I wish we would have recorded it. We were able to grab a nice truck from another rental company at a lower cost, so it was a win for us. I hope this doesn’t happen to any other National emerald loyalty members. It is not normal National behavior. Rude staff can definitely ruin a franchise and brand . I do not recommend this location.
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July 2022 by Felton Williams
Unprofessional and rude staff. I will never visit this location again. The staff was sitting at the desk on their cell phones. Stated that the system was down and there was nothing they could do. Good help is clearly hard to find. Looks like the owner hires anyone. I do not recommend.
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June 2022 by David McKinney
Second Alpha Romeo in as many days. If you do much travel, go National. Get Executive status. Thank me later.
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February 2021 by The Music Network
Easy pick-up at this location. The staff was very helpful & got me out of the door quickly. My car had the new car smell & it drove good for two days. I actually wanted to keep it for another day lol. This is my favorite location to pick up from. Lovely staff & I hope they still have that Audi A3 there when I return.
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August 2020 by Andrew Waszil
Great Service and Car availability of "My" choice not theirs!
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July 2020 by Clint Coldwell
Made a reservation and had a confirmation number. Was in town to buy a house and needed to leave my vehicle there and go back to NC to pick up 2 more vehicles. Short story, go to get car and they said they were sold out. Said they had no control on corporate making reservations when they don't actually have vehicles available. So they screwed me big time.
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February 2020 by Jon Seelow
Made my reservation. Nothing was sent back to me that they didn’t have any cars available. I get to the counter, the lady looks at me and says I’m sorry, we don’t have any cars. So I am about enterprise. Sorry we don’t have any available there. As a flight comes in she starts helping others at the counter. I ask her where the cars are coming from and she says another enterprise location in town. I ask if she can get me one through them also from national and she says sorry, you will have to make other arrangements. So others still got the national price, but I paid $120 more for a rental. Staff was very unfriendly and not willing to help. Very disappointed.
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December 2019 by Richard Borsdorf
Made a reservation a month ago, confirmed twice in the past week. Showed up to get my rental before 12pm, saw counter rep getting into her car. Sign at the counter said they were on the lot and would return in a few minutes. Security told my wife the counter was closed for the day. Meanwhile I walked the lot, no premium SUV on the lot. No wonder she bolted. This location needs to reviewed by corporate customer service Vice President, standards are deplorable and poor customer service behavior. If ratings matter something would be changed. Bring back the Manager that was transferred!
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September 2019 by Zachary White
I traveled for work to Albany for 8 weeks and the staff at this National were pleasant, the cars were nice, the management took all efforts to make sure my weekly rental was taken car of.
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September 2019 by Zachary W.
I traveled for work to Albany for 8 weeks and the staff at this National were pleasant, the cars were nice, the management took all efforts to make sure my weekly rental was taken car of. Since I was coming from a much bigger city, the city of Albany wouldnt be my first choice for an extended stay, but the rental cars from this franchised National car rental location were the highlight of the stay.
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August 2019 by Michael K.
One of my favorite rental car offices in all of the United States! The staff and manger Brandon is on top of their game. They take great care with their customers especially folks that have loyalty to National. The staff is efficient and prepared for any changes you might need. Whenever I travel to Albany for work, I look forward to seeing the staff and working with their team. The only folks I'd rent from in Albany. National, give Brandon and his team a raise!
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September 2018 by Jesse Hudson
The rep was awesome