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June 2024 by Jazmyn Stevens
I ordered my mother an arrangement for Nurses week and spent over $100 on flowers and chocolate. Once the flowers had arrived to Pheobe Hospital, they looked NOTHING like what i had ordered. the vases were not even the same. the flowers did not match and some flowers were no where near blossomed. When i called back to express my concerns the lady cut me off & said “Let me stop you right there. If you ordered online we have nothing to do with that. We use a third party and we can come pick up the flowers and chocolates but you will need to contact them for a refund.” I told her that i did not care about a third party as my order and confirmation email lead me to HADDENS! i will NEVERRRRRRR order from these people again. This has ruined my surprise to my mother & $102 are wasted & the customer service is TRASH!!!!
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February 2024 by Melissa
My husband went here on Valentine's Day to get flowers and had a terrible experience. The lady working there was incredibly rude to him and acted like he was an inconvenience. There was another gentleman in the store that was being treated the same way. He found a beautiful bouquet with a vase and balloon at Publix that was a fraction of the price. I don't often give bad reviews but feel this one is deserved. This store could've gotten a lot of business from us but made sure that we'll never go there again. There are plenty of locally owned small florist in Albany and I would go to any one other than this. Hopefully the lady was a seasonal worker or temporary employee and no one else will have this type of experience here.
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January 2024 by L B.
Lisa and Clover were extremely nice in arranging for flowers to be sent to my father in Albany. (Even with hurricane force winds in the region) They spent a lot of time with me on the phone listening to my preferences, and will be sending me a photo of the arrangement I ordered.
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December 2023 by Melanie P.
Hadden's has provided our family with great customer service. They went above and beyond. Lovely arrangements. Great people.
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November 2023 by t macky
Beautiful arrangements
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November 2023 by Richard Green
Very nice selection of flowers and plants.
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September 2023 by Meredith Touchton
I called Hadden’s 1 hour before their closing after finding out about a young friends wife being placed on hospice. With no questions asked they took my ordered and had it delivered very quickly. On top of that, the photo of the flowers was beautiful. Thank you so so much to the staff at Hadden’s for fulfilling this request!!!
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September 2023 by Thomas Traxler
Ordered a candy arrangement from them and it was great. Ran into some delivery issues, but they took the extra steps to make sure it was delivered. Wonderful service.
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April 2023 by Paige Jackson
Hadden's went above and beyond, and I'm VERY happy with my order. Highly recommend.
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March 2023 by Clairese Adams
Wonderful bouquet of flowers! After calling three flower shops, Haddens was able to give me this stunning piece with same day delivery! Will definitely be placing an order again
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May 2022 by Caitlin Tabb
They did a wonderful job with preparing flowers for my father’s cremation service. The ladies in the shop were very helpful and comforting when I was visibly getting emotional during the process. It’s been 4 days since they were delivered and they're still fresh looking. I would definitely order from here again.
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May 2022 by Alonzo Ingram
I used the website to place a delivery order and upon the delivery date I made several attempts to call the provided number and no one answered or made an attempt to return my call. The reason for my call was that the item had not been delivered as of 5pm and the business closes at 530pm. Although the item was finally delivered, the delivery agent gave a ridiculous excuse for the delay. In any case, the whole ordeal stressed me and to prevent any further problems, I just will not do business with them anymore.
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May 2022 by Jocelyn M.
Called to order flowers for prom and they would not take my order. She was very brash and rude. I don't recommend using this business. They need to practice customer service techniques.
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April 2022 by Tj Sokolowski
This was my 2nd time ordering from them. My wife never got the flowers and they said they delivered it to her business. When I called they said the driver left them and a person signed for them. That person did not work for my wife's business.
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March 2022 by Kelley Brown
If I could give a negative star I would. DO Not use them or their website. They will reject your order and not even notify you. Oh and then they will expect you to check your spam folder for the email from the third party website. Just don’t bother wasting your time and money. Call someone else. They don’t have it together
