-
November 2023 by Tina H
First of all, Paul was fantastic. Things started to fall apart when we started discussing the financial piece. Initially, the price of the truck was much higher than window price. Even more than with the ADM included. Then the sales manager tried to tell me a check engine light was on in my truck we were trading. It wasn’t. There were a couple of other issues that made me leary. If the Chevrolet place had not gotten such bad reviews I probably would have checked them out. Felt it was better to keep dealing with Ford. There is a supply issue so what can you do. In the end, I’m not really happy with the deal itself but can’t really get one better anywhere.
-
November 2023 by Turner Adkins
I have been up there. I do not know how many times to have things fixed that were not wrong until this Ford touched my vehicle I had a hub replaced, and the wheel wheel liner was folded in after the man worked on it they had to replace it then when they finally got the parts to replace it, they did it and I got back to my office and had to fix the trim because they did not repair it correctly. I am beyond unhappy with this dealership because of their service department. Garry has been a big help and has been nice as well as the manager Gerald. But as far as quality of service, I wish I could’ve rated it zero stars instead of one the fact that I had to fix something correctly when I took it to a dealership to be fixed is ridiculous. And it was on a trim piece that had no issues with it until they touched it.
-
October 2023 by Ricky Anglin
I'm happy with the car and with Justins help in the end. While shopping we asked the price of the car we were looking at. We were quoted one price but was charged another. This due to being quoted a price for a different car, not our fault the salesman should have brougbt it to our attention prior to taking the credit hit on getting loan approval. There were a few other issues but instead of losing the down-payment we decided to just roll with it. Justin made right what he could for us and gave us some solid advice on what to do. We will check with them again on our next purchase given they have something were looking for.
-
October 2023 by Jessie Bryan
The salesman that help us was Skyler. He was a very nice and pleasant young man. He greeted us with a smile and was very helpful throughout the day. My husband found the truck he wanted and at the price that we needed it. Thank you Skyler for all your help.
-
September 2023 by Cortney Williams
Great experience. Personable staff, simple and easy buying process. Woody and Paul treated my husband and I like family. Would definitely patronize again!!!. Absolutely love our new Acura!!!!
-
August 2023 by Joel Juarez
I am very pleased to have driven out of Sunbelt Ford of Albany with my first vehicle! Everyone was very helpful and caring when looking for a vehicle which best suited me. They know what they’re doing and very friendly. They’re great people I can not thank them enough!
-
August 2023 by Bronwyn Grabert
A few days ago we got a flat tire in Albany - the guys from Ford were just amazing. The service was fast, efficient, and professional. We can not thank them enough for their help. We would absolutely recommend these guys.
-
August 2023 by Bert C
This is in regards to the service department. Horrible customer service from Alicia , wouldn’t not let me speak while trying to voice my concern . Very rude and hung up on me mid sentence.Long time quick lane customer as multiple location. They did not perform a tire rotation as the paper work said nor fill up the water fluid . They spilled oil over the engine causing it to burn and fill the cab up with smoke putting my driver at risk . Would not recommend, I would expect more from a Ford dealership.
-
August 2023 by Jeb Owens
Out salesman Justin Shirley is a great salesman and a pleasure to do business with. His colleague in the Finance Department knows his stuff also, and made that part of the deal easy. We will definitely do business with Sunbelt in the future, and will recommend them to friends and family.
-
August 2023 by Kassey Crocker
This review is not specifically for this location (because i believe they may have actually tried) but ALL of the Ford brand, I own or shall I say am financing a 2020 ford escape, less than 100k miles and the transmission is gone!!!! Regardless of being out of warranty this should not have happened less than 5 years into owning this vehicle. No one will help and the repair is an amazing 9k. Highly dont recommend this vehicle.
-
July 2023 by Zeporia Gilmore
The staff is extremely feeling and willing to meet the needs of the customers . I always have a great experience . It was time for my oil to be changed and my tires to rotated. Quality without question . I would highly recommend coming to Sunbelt Ford to purchase a vehicle or to simply use their Quicklane . Please see Mr. Hubbard , Mr. Ervin , and Gary .
-
July 2023 by Narkia Morman
Best Service department in the Leesburg/Albany area. Only place I trust to bring my vehicles to for any level of service. Won't even think about taking them anywhere else. No one else can match the superior level of service that Gerald and his crew provide. I'd put money on the fact that any negative reviews are likely from problem customers or people that can never be pleased. Do not hesitate to bring your vehicle here!
-
July 2023 by Randy Pruett
I typically use their service dept for oil changes and regular maintenance. Gary has always been helpful, very informative and provides great customer service. Prices for oil changes are very reasonable. We'll continue to use Sunbelt.
-
June 2023 by Tiffany Lamb
They have the best service department around! Alisha and Gerald Saliba took care of everything! Great to know there are still some who go above and beyond for their customers!! If you find yourself needing service!! Sunbelt Ford of Albany is the BEST place to go!!!! They treat you like family!! :)
-
June 2023 by Donna Driskell
Alisha and Gerald are absolutely the BEST! They are quick to respond when I need assistance and very detailed in their answers. Gerald and Alisha ...you're the KING and Queen of service departments. Always trustworthy and concerned with doing the best job for their customers!
