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January 2024 by Cindar Hatfield
Great experience. We rented a car and was on our way in no time. Customer service was great.
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January 2024 by Tary Brown
Nice car and many convenient features. Easy car pickup and drop off
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December 2023 by B Thom
This enterprise location is hands-down the best Enterprise location within a 30 mile radius as far as I am concerned. The staff is super professional, extra helpful, and have always gone above and beyond to accommodate me in the best ways that they’re able. They seem to work seamlessly as a team.Specifically when needing a vehicle for an extended period of time while dealing with a complicated insurance claim, they were super helpful and accommodating, communicating consistently with me even when my insurance company tried to make things difficult.I’m more familiar with some of the staff members than I am with others but I have always gotten nothing but professional service and good energy from everyone in this location. Which is in contrast to what I’ve experienced at other area enterprise locations. ⭐️⭐️⭐️⭐️⭐️RespectfullyB. Thomas
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December 2023 by Shirley Brown
Alexis and Kendra the best experiences I’ve had in a long time. I had been thinking about renting a car from another company but decided to give Enterprise another chance. Alexis and Kendra were on point. ? percent customer service. I will be coming back soon.
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December 2023 by Joel Revills
My experience with enterprise is always a pleasure from customer service and the rental car. This particular location always give grade A service
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November 2023 by Jorden Walker
Wasn’t Satisfied because I couldn’t rent the car because I didn’t have a light bill with matching address? I had w-2s with matching address and I feel that should have been better????
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October 2023 by Navella Holloway
I wouldn’t recommend this location but I really didn’t have much of a choice at the time. I was returning a rental that I picked up at the Valdosta location (bought new car in Albany so it made sense to leave the rental here instead of driving it back). Despite me dropping it off on Monday, they didn’t check it in until Thursday. Even after I called several times to check on it. So my insurance paid for a car that I didn’t drive for three days.
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September 2023 by Mentalee Derange'd
It was not a pleasant adventure. I went in on insurance repair substitute ride. They picked my vehicle out for me. Then declined my request for an alternative vehicle.( on a later date) I had to wait an hour and forty five minutes to even get the ride.( It was July 3rd). I was instructed to be there an hour early then wanted an additional forty five minutes. My only form of payment was cash app they told me they did not accept that form of payment. That is had to be a major credit card. Due to Domestic Abuse this was more trouble than necessary for both of us.(Enterprise and myself)Then ..someone claiming to be from Enterprise began calling random people ONE in ALASKA that I haven't spoken to in years saying I would be arrested if the vehicle wasn't returned or payed in full. It wasn't even a week rented and I had personally went and addressed the payment issue. They denied the calls and refused my payment method. Later that week( two days) I was told I owed $429 for a week rental. On a vehicle with missing Matt's and torn carpet. However I would rent from them again. They did resolve the issue with whomever on payment and take me off the rental refusal list. They are a very busy but very polite and professional establishment. That is my experience.God's Plan
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September 2023 by Loretta Brown
My experience at this place was fine. My wait tome was longer than I have experienced .
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September 2023 by Shaquandria Spurlin
Kendra and Preston were so rude and disrespectful towards me while I was in Atlanta. After spending $2k and being a loyal Enterprise customer. They threaten to call the police when I was trying to pay down my balance. Never had issues in Atlanta. They are Albany Haters, they saw somebody that had something going for them and tried to stop it. The cars broke down three times on the Hwy. I want a full refund I will be requesting a refund Monday with a police present before close of business.
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September 2023 by Christopher Harrison
Kyle And Alexis Made Sure Everything Was Perfect For Me..Definitely Will Be Coming Back In The Near Future
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July 2023 by Mister Holt
Probably the worse Enterprise location that I’ve ever been to. Absolutely horrible customer service. Enterprise is definitely not the same business it use to be.
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July 2023 by Wallace Murray
Tay and Alexis were great to talk to and understand..... Albany and Americus Ga area..... Ask for either or and I'm sure they will do everything to get you on the road... Thanks Tay and Alexis.Reynelda McCoy
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June 2023 by Gary Sanders
Great customer service exceptional service from Kyle performing the final inspection on my rental return excellent attitude I recommend enterprise for best service and quality cars
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May 2023 by Crystal Webb
Kendra is the best! Missed out on a rental the week before due to Staff not picking me up as planned. Had to postpone trip. Kendra went above and beyond to make it right the next week. Place was terribly short staffed and needs more employees. However, Kendra was running the place alone better than 3 employees the week before. Have always used Enterprise in South Carolina and extremely satisfied. Extremely satisfied with this Enterprise while dealing with Kendra.
