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November 2023 by Randy Carmichael
Great deals on car rentals, clean,polite service tects and very knowledgeable.
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November 2023 by Wayne Edwards
I would not rent a car from budget if they were paying me
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September 2023 by Jennifer Ford
Check in was a breeze!The female employee (forgot to get her name) was fabulous! Our whole transaction may have lasted 7 minutes, at most.The vehicle that I received was a brand new model, and pretty at that. Everything was pleasurable. I will most definitely use Budget/Avis for all of my future rental needs!
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July 2023 by Keria Smiley
Originally quoted 326. Charged 586.28 and to be told I will be refunded 259.00 due to the system defaulting. That's a HUGE mistake. Never again
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April 2023 by Angela Jackson
Fast and easy rental service car was not cleanest no floor mats but overall great service the young lady that checked me in was very professional. I would definitely rent again.
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February 2023 by richard jarminski
They ripped me off on technicalities. In the past I rented for a whole week and when I returned the car early they prorated the fee accordingly.This time they would NOT prorate the fee when I brought it back after 4 days early (I more than double over-paid). They said I should have read the contract... yeah right... I don't like it when big companies use incredibly long contracts written by whole teams of lawyers and then screw me on technicalities... they will win everytime that way. I will only do business with a company that treats me fairly regardless of the legalise in the contract. They should have treated me like they did on previous occassions. I will not do business with Budget.
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January 2023 by Dan Castelli
Clean SUV, rode good, it was simple to reserve it, they were easy n quick when picking it up and returning it. I'll rent there again
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January 2023 by Sharday Taylor
Great service, friendly and knowledgeable staff. I would give it 4.75 if possible the only small issue was the radio kept turning off within my rental. Everything else was great!
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December 2022 by Keishell Mccollum
Rented from Albany GA while traveling for business..I was charged 500 dog fee..I did not have a dog in the car!! Do not rent from them!
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November 2022 by David Law
Poor customer service. Expect to spend hours and hours on the phone trying to resolve. Over charged by $500.00. Vehicle returned within hours due to condition. Customer service is a NIGHTMARE.I rented a premium SUV on May 26th from Tony. I had to return the car the same day due to the condition of the vehicle. My wife said she could not ride in the car since it smelled of cigarette smoke and marijuana. I picked up the car but didn't smell anything because my sense of smell hasn't returned from having had COVID. Tony was unprofessional and argumentative. We called budget for a refund and never received. Budget then charged me an additional $500.00 for no known reason as I never received any receipt.My 3 day car rental turned into a $1145.00 charge for a car that I returned the same day. Budget says they can only refund $50.00 of that charge.I will NEVER use this company again. Dave Ramsey recommends, but I don't.
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November 2022 by Alex McComas
I had the distinct pleasure of being given the GREATEST customer service from Roshina Lewis. She was extremely helpful, kind and listened. Our car was perfect and everything Roshina said it would be. AWESOME employee that you have Budget Car Rental in Albany, GA.
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September 2022 by Kelvin Smith
Hi, I recently rented a car from Budget Rental Car from the airport in Albany, Georgia . I checked the vehicle prior to leaving the business and informed the representative of what seemed to be a minor concern. After providing pictures, was informed that they were aware of the discrepancies which had already been documented. After business hours, it was determined that the front end was out of alignment. I did call a representative and informed her that I would notify the airport location first thing the next morning. After contacting a representative via phone the following morning, I informed her of the situation and to my surprise, she did not even apologize and only informed me that she would contact as soon as she had another vehicle available. Needless to say… no one from this Budget Car Rental ever followed up or got back in contact with me. The vehicle I was rented on Thursday and scheduled to be returned on Monday… upon returning the car at the airport, I informed the representative that the car needed a front end alignment with her response “I’ll let them know” no apology what so ever therefore I can not refer or recommend Budget Rental Car to anyone at this time. ??♂️K. Smith
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September 2022 by Shaniqua Fields
That woman that works there got a serious problem with me and I don't even know her.. She always trying to find a reason for me not to get a car when I be having all my documents?
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August 2022 by Danielle Simmons
Service wasn't horrible but could still use some work. I reserved a standard suv but I received a Toyota rav 4. I looked up their standard suv and that wasn't on the list. The cars maintenance light kept coming on and backseat sensors kept going off even when no one was in the seat. I called twice and was in hold for a long time. I hung up because I had business to tend to. It wasn't a great experience and I will not be back.
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August 2022 by Jennie Peloquin
Customer service was wonderful. Quick and easy pick up and drop off. Great prices and car selection!
