-
February 2024 by Arfarncia Williams
Very helpful curtious service
-
December 2023 by MICHAEL THOMPSON
My phones apps had disappeared from the screen. The store reps reconfigured my phone and brought my apps and icons back onto the screen. They had it fixed in an hour time frame.Thank you!!
-
November 2023 by Jerris Ray
On 11/22/2023 I went to AT&T to open my own line with the same number. I was previously on my Mom's family plan. We spent about 3 hours at AT&T because the sells rep Mark kept messing up the application and had to go over 5 times to complete it. When the new iPhone was set up , it was not making calls at all. I retuned to AT&T on 11/24/23 and told them that my phone was not making or receiving calls. I was rudely greeted by a dark-skinned black woman with cornrow braids. She said " Gimme yo phone! " and snatched my phone from me . She walked to the other side of the store. She was very secretive with my property and did not give me updates. I had to walk over to the center table to ask for updates. I could not get her name because she was hiding her name badge from me . After her and the manager toyed with my phone for over 2 hours and no progress, they finally said " oh your phone has a delayed in transfer ". I asked them how long will it take to get fixed and they both laughed about the situation. They finally told me that they don't know. I told them that I would like to close this line since I cannot make or receive calls. I told them that I will be going to Verizon to open a new phone line. I had to rush back to get all the things that came with the iPhone to return it. They told me they processed the return and closed the line. I have the receipts as proof. Yesterday, I got an email from AT&T saying that I had a bill of 171 due soon. Mind you I had a non working phone for 2 days. I called this AT&T location in Albany , GA at 6:55pm on 11/25/2023. The same rude dark skinned black woman with cornrows answered the phone. She was very aggressive and confrontational. I calmly told her that I still got a bill even though the AT&T location in Albany confirmed that my account was closed . AT&T in Albany , GA time me that I would not be billed. She yelled at me over the phone kept saying " we can't do anything , call corporate !!!". When I asked to speak the manager , she hung up on me. I am very appalled about the unprofessionalism I experienced. I will make sure this issue gets handled by corporate . I don't think this individual should be working in customer service. She is driving great and loyal customers away. She basically harassed me on the phone. She is very hostile, aggressive, condescending, and unprofessional. This it not a good look for AT&T !
-
November 2023 by Chad Timmons
Here, I had one of the worst experiences I’ve had in customer service. My iPhone 15 pro max for whatever reason I was not getting service and I needed to exchange the phone. At first I was told that I would only have to pay the taxes for the exchange. However, after retrieving the complete packaging for the iPhone from my vehicle, I was now told that I would need to pay a $960 deposit in order to exchange my phone. When I asked to have my phone back, I was told it was returned, and my count was closed. this is not at all what I wanted. I left the store livid. I should’ve been told that I would need to go back to the original store of where I purchased the iPhone 15 Pro Max in order to do an exchange instead of doing what was done here.
-
October 2023 by Christian Castro
Very good service. Staff are so accomodating and helpful. Would like to thank Mr. Marc for a great customer service.
-
October 2023 by Steve Paton (Itsgotime)
This location is usually ok. Today was a different story. Came in for billing issues and over the phone service couldn’t solve it. Drove a considerable distance to get here. Walk in and find three employees helping 2 customers. No greeting. Sit down and another customer comes in a few minutes later. After a delay they were greeted and told to have a seat. Multiple customers came in over the next few minutes. Some waited a couple of minutes others a moment or two. Most left. Third employee finally comes up from her desk and begins helping the customer that arrived after me. At this point I was pretty annoyed and I think it was pretty obvious on my face. Finally asked by an employee what I needed. My account is being over billed. One of my lines had the wrong plan and I need to have it changed. Immediately told the system is down and they can’t make any account changes. Let her know I drove a long way to get here because the phone reps couldn’t understand the issue and this is the only corporate store for a long ways around. Just a sorry can’t help you. But you can sell a phone and add the at line? That’s an account change. Sounds to me like it’s a different kind of system problem. Already annoyed with the excessive bill. Sounds to me like I should take my business elsewhere. Truly a pathetic experience and not even worthy of the one star.
-
October 2023 by Charteshia Tolbert
I came into the location today and was greeted immediately by Robin. I has concerns about porting over and what would my bill be if I did. She provided me with all the requested information and I ported over. Thanks Robin I will be back
-
September 2023 by Colette Jenkins
Wonderful experience from entrance to exit!! Rep Maceo Littleton was extraordinarily personable and spot on with service.☺️ Assisted with present need and prepared me with potential questions in future. Also gave mini training on phone?Final step was the walk to the door and opened for me. ⭐️⭐️⭐️⭐️⭐️
-
September 2023 by Kristianna K
Shout out to Maceo for all the help! He went above and beyond & helped me work out all my concerns. While I didn’t make a purchase today… I will be going back soon.. and I will most definitely ask for Maceo to assist. ?
-
August 2023 by William Harrell
Keisha gave outstanding customer service. Answered all of my questions with clarity and patience.
-
August 2023 by Malinda Barron
They couldn't help us with releasing my grandfather phone number so that we could switch service since he lost the phone. They didn't even cut the service off while we were there even though they knew we were swapping providers. We had to wait to talk to someone for almost an hour. I wouldn't suggest them.
-
May 2023 by Deon Thornton
Trease was very helpful with everything I needed. Even when I came back she dropped everything to make sure I was satisfied
-
April 2023 by Hannah Brown
Zero if it’d let me.. first, the employee’s were very rude to my grandmother when she went in for some help. Then I called and spoke with the assistant manager (who was worse than the people that “helped” my grandmother) she proceeded to get an attitude with me when I told her that the AT&T customer service rep told me that they were lying to us. (She then told me that she had been working for them for 35 years and what we needed help with couldn’t be done in person or over the phone) I called Nick over at the AT&T in Moultrie, and he did exactly what she said couldn’t be done (over the phone might I add) and was an absolute pleasure! I would drive to Moultrie any day of the week to not have to deal with the rude people at this AT&T! So give Nick your business if you can and leave this sorry place alone..
-
March 2023 by IFLIPitRESALE
I went here a few days ago to purchase The IPhone 14 Pro Max got home and realized it was really no different from the 14 pro max I purchased just a few months ago but really over price (ON APPLES BEHALF) went to return it because I would rather have my coins they were very understanding and professional being it was 1400 dollar transaction I definitely recommend
-
February 2023 by Ronald Davis
Excellent service and atmosphere. Food could be a better. Still 4 out of 5.
