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January 2024 by Eric Faircloth
They took care of our vehicle quick with a good job.
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November 2023 by Lisa M
We needed glass replaced in a sliding glass door. They were excellent. The whole process was very smooth. I highly recommended them.Service: Glass installation
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October 2023 by Robert Weems
They were very professional and courteous. Had me back on the road sooner than estimated. Very good job.
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September 2023 by Timothy Fretwell
Fair price and service as expected. My only critique is that I had to wipe down the dashboard and vacuum the front seats and floor due to glass fragments and pieces of rubber sealant all over. Be advised, they charge a fee for using credit card, which can add up if you are paying hundreds of dollars.
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September 2023 by paola valentinac
They work fast, they actually repair my front passenger window while I was working, came outside and everything was fixed, window could be opened and closed perfectly. Thank you!
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May 2023 by Terri Ingle
Great job. Very friendly staff
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April 2023 by Dennis Goodman
Very nice people. Less expensive than my insurance deductible. If I ever need glass repair or replacement I will return. Good job on my repair.Service: Glass restoration & repair
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March 2023 by Sharon Roberson
Vey friendly customer service,job done in a mannerly Time..Definitely would refer a friend n come again..THANKS ALBANY AUTO GLASS.????????Service: Glass installation
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January 2023 by Marie B.
I called safelite auto glass to get a quote and the price wasn't bad, so I booked an appointment, they had me down for 2 days later and 20 min before the appointment time they cancelled the appointment on me. I made another appointment with them again a person came out and started taking the windshield out and before he went to put it back in he said he wasn't able to put the new glass in because there was 1 small rust spot on the corner and he couldn't do it. so not only did safelite screw me over once but 2 times now that I didn't have a front windshield at all. I called Albany Auto Glass and they came to me only 2 days later, did a rust treatment on that small spot and put my new windshield in, I not only loved the price but the customer service was amazing, you could definitely tell they cared. this was 4 months ago now so I fully recommend this glass shop!!
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September 2022 by S
Revised review based on the owner's comment. First, the actual glass fill was done well and is still holding. My windshield, however, was washed with a dirty rag and was all smeared. This might not normally be a big deal but my washer fluid doesn't work. My actual review was based on the customer service I received... which is a huge part of the experience. The appointment time was not honored either time. I also believe you popped into the waiting room where I was sitting with another customer just after we were told our cars would not be taken back for ANOTHER 30 minutes. This would have been a GREAT time for you to introduce yourself and build a "relationship" with your customers. I LOVE small businesses and am ABSOLUTELY not bashing during these hard times. And I am also not looking for attention... I am just letting people know your customer service is terrible. I don't care what your building LOOKS like.... I care about the way I was treated. .....UPDATE: You DID stick your head into the waiting room and gave a greeting but didn't wait for a reply before you went back into the "trim" area and talked for a while with a lady back there.... loudly... about "when I bought this place..." which is how I guessed it was most likely you. And I am not talking about your servicemen or their work or time. I am talking about taking cars back that had no appointment [it is what we were told on both occasions] KNOWING you had an appointment on the way. I have years in the insurance business and my mother managed a collision shop for 40 years. I am glad to hear you are working on your timing and hopefully your customer service.
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August 2022 by Michael Riggins
Had an appointment at 9am i arrived on time and they were quick at the repairs it took almost an hour. They did a n excellent job..!Great service!Service: Auto windshield replacement
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July 2022 by billy burns
Good place to deal with..Good prices..great service..And a very helpful and friendly staff..
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July 2022 by Sheryl C
Revised review based on the owner's comment. First, the actual glass fill was done well and is still holding. My windshield, however, was washed with a dirty rag and was all smeared. This might not normally be a big deal but my washer fluid doesn't work. My actual review was based on the customer service I received... which is a huge part of the experience. The appointment time was not honored either time. I also believe you popped into the waiting room where I was sitting with another customer just after we were told our cars would not be taken back for ANOTHER 30 minutes. This would have been a GREAT time for you to introduce yourself and build a "relationship" with your customers. I LOVE small businesses and am ABSOLUTELY not bashing during these hard times. And I am also not looking for attention... I am just letting people know your customer service is terrible. I don't care what your building LOOKS like.... I care about the way I was treated. .....UPDATE: You DID stick your head into the waiting room and gave a greeting but didn't wait for a reply before you went back into the "trim" area and talked for a while with a lady back there.... loudly... about "when I bought this place..." which is how I guessed it was most likely you. And I am not talking about your servicemen or their work or time. I am talking about taking cars back that had no appointment [it is what we were told on both occasions] KNOWING you had an appointment on the way. I have years in the insurance business and my mother managed a collision shop for 40 years. I am glad to hear you are working on your timing and hopefully your customer service.
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June 2022 by Donald Britt
Done a fantastic job. Would recommend. On time, cleaned up. The only thing I didn't like was I wasn't informed of the surprise charge of an Xtra 13$ for using my cc as payment. After 365$ u think there be no Xtra for payment.
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June 2022 by Natasha Jackson
Called asked for a price check was told that I would recieve a call back and never did. I called that poor service so I went to safelite the next day and got my windshield did plus safelite offer discounts.
