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January 2024 by Hannah Lawson
Beautiful custom tables!
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December 2022 by Natalie H.
My tumbler FINALLY arrived! However, I am keeping my one star rating purely based on the lack of customer service and lies by the owner. Stephanie has no business being in business. She lacks communication and honestly skilled required to run a successful small business and to just be a good person. Zero stars, do not recommend. How interesting I find it that according to her the post office just completely lost a package, never once even scanned. After I spoke with her local office they confirmed that they believed she was lying and never sent the original package. So ur shop got shut down on Etsy (for whatever reason), u got sidetracked and forgot to send a package... be honest! People make mistakes!! It's the full on lies I cannot stand. She then accused me of berating her... there's a difference in berating and insisting on a refund for a package not received. Again poor customer service and business practices. At one point she told me to request a refund from Etsy, which shows she clearly had no intention to ever refund if my product never arrived for the second time. I see why her Etsy shop got shut down, and it has NOTHING to with them fact she was selling a mug with the name "Beth Dutton" on it, as she claimed to me too many times.
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June 2022 by Jimmy P.
What amazing designs and quality! I have ordered Many items for gifts and they never ever disappoint me. Highly recommend Stefanie and Matt for any woodworking, gifts or other home decor.
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August 2021 by Karen Bruno
I ordered a five-pack of the handmade "chicken" towels for my daughter for a gift. I absolutely love them! Thanks so much for a job well done.
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April 2021 by jeff Kincaid
Ordered a sign from them. A month later I received an email that the order was canceled because they listed the wrong price. Now I’m trying to find an anniversary gift for my wife at the last minute.Didn’t even try to reach out to rectify the situation.
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March 2020 by Bridget Null
BUYER BEWARE: Wrong item sent! Paid extra for black sign with white lettering. I was sent brown sign with black lettering. Tried to communicate with seller to get right item but it never came! He kept lying saying he would send it. Never did and just stopped answering my emails! Very Poor Seller!
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March 2020 by Courtney McGirr
Ordered a stool 3 months ago which was supposed to be delivered in 2 weeks. Attempted multiple times to contact company to receive my stool and/or receive a refund and only after several attempts was able to reach them via messenger. (Likely because they didn’t know what I was contacting them for at first). Said they would send it - then radio silence for a month. Now will not reply to my attempts at contact. Horrible business practice and complete fraud. Do NOT place an order with them! Stool was a Christmas present for my toddler and was not cheap - very disappointing and upsetting!
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March 2020 by Courtney M.
Ordered a stool 3 months ago which was supposed to be delivered in 2 weeks. Attempted multiple times to contact company to receive my stool and/or receive a refund and only after several attempts was able to reach them via messenger. (Likely because they didn't know what I was contacting them for at first). Said they would send it - then radio silence for a month. Now will not reply to my attempts at contact. Horrible business practice and complete fraud. Do NOT place an order with them! Stool was a Christmas present for my toddler and was not cheap - very disappointing and upsetting!!
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February 2020 by Dobermans Rule
Placed order. They acknowledged my order immediately. Agreed to customize dog breed image with a Doberman instead of a Lab. Charged my credit card IMMEDIATELY . Since Jan 13, I have emailed them FIVE times asking to see the proof they offered to provide and the progress on the order. NO RESPONSE FROM THEM AT ALL. Really???
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August 2019 by Peyton Summers
Love all of the products made by southern Merle!!
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April 2019 by T G.
I placed an order and it is 4 weeks late.I have sent many emails and they do not respond. They were quick to take my cash, I'm starting to think I have been taken. We'll see.............I'm the guy that will spend a fortune to make my point, this silly sign may end up costing me a few thousand, but it will then be worth every dime. SAY WHAT DO, THEN DO WHAT YOU SAY. It's pretty simple folks - DELIVER.
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March 2019 by Meghan K.
SCAMMERS! They took my money and never delivered the product! They just closed shop and refused to respond to multiple emails. DO NOT BUY FROM THESE AWFUL PEOPLE!
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March 2019 by Ron And Ash T.
Amazing work! Very honest company with awesome products. We have gotten a few signs and a table from them and the work is awesome. They truly know woodworking and what they are doing. The furniture is not DIY furniture like so many other people are selling right now. If we wanted a pocket holed table, we'd make it ourselves but this is truly awesome craftsmanship. My wife LOVES their signs- they are very well priced and really pretty. Great little shop to buy gifts from for your friends, fam or even yourself
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December 2018 by Heather W.
I Too am having the exact same issues as done else I ordered on Nov 27th and was given a 3-4 week time frame. It's now Dec 31st and I STILL DO NOT HAVE MY ITEM! I paid over 130 for a learning tower and I am getting the run around like crazy. I am getting one story after another and excuses upon excuses. I REALLY want The item I've now waited 5 weeks for & don't want to cancel and take refund, and start this all over with another company, but if I don't recieve it soon, I'm filling all kinds of complaints and refuting the charge! This is ridiculous. Please do right by your customers or shut down! UPDATE: Never received. Fought for refund and finally got it back. Found a local guy who already made the same thing for me, for less and had it completed inside of 7 days. Cannot wait to pick it up!
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November 2016 by Cody M.
I ordered an item from them 6 weeks ago. Immediately the funds were taken out of my account. However, getting any kind of response from them regarding my purchase order is like pulling teeth. I do not have a facebook, so commenting on their facebook page is not an option, however I have noticed other people with the same issue as myself....so while we wait for an order we made weeks ago, new posts and "products" and "signs" keep getting added to the "order this for the holiday" list. Here is an idea.....keep up with and finish one product before you start promoting the next.....OR GIVE ME MY MONEY BACK