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January 2024 by Belle Belle dani
I highly recommend this place it's the best of the best and the guy that works the desk I think his name is Scott he knows me as Blondie well he has the best customer service ever! Also love how safe the area and place is! Very clean !!!very easy to use!
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January 2024 by Mike
This Prime storage is a joke. Started a couple weeks ago when I went to rent a unit. I looked in the area and found this place and it said it opened at 10am. I got there about 10:30 ish. Went to the office and door was locked. The note on the door said they would return by 10am. Obviously that was left there the night before. So I waited a bit and decided to call office and was redirected to the call center. The lady I spoke to said the manager IS on site and probably cleaning and to give her time to get back in the office. That's not what someone should say to a prospective renter. She should have called the manager and sent her to office immediately. She asked me to rent a unit online. Are they crazy? I wanted to see different units to see the size that would fit MY needs, not theirs. So I waited another 30 minutes and NOTHING.So since the drive in gate was stuck open, Obviously broken, I decided to walk the property. When I walked in, I noticed people hanging out where the units and parking are. I asked one of them if they saw the manager anywhere and they said not since they had been there since about 8am. So I continued to walk the property and there was NO manager on site.So now I was being lied to by call center stating manager IS on site, I'm beyond pissed. So I proceeded to go back to the office and still no manager. I decided to call the Prime storage down the street on Baker and the manager, Marlana or something like that, said said Stephanie the manager should be there or if I wanted to wait a few minutes, she would run down to this Prime and help me or I can go and rent from here store. That was very nice of her, but I decided to rent at Acworth Storage because of my experience.So reading these "great" reviews about this place being clean and safe is a lie. There was trash outside units and in p-lot and people hanging out like they work there.I passed by 2 days ago and the gate is still broken. So take this as a true and honest review from a potential customer that you lost and failed.
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January 2024 by F A
Recently moved to the area and needed storage so I stopped in and spoke with Stephanie and she was super she answered all my questions and I was also impressed with how clean the property was
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January 2024 by Eudes Santana
Outstanding. The lady at front desk help me on my needs, give me a discount 50% off for the 1st 3 months. Cant be happier.
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November 2023 by Whitney Horne
Patrick is amazing! I’ve had a storage unit here for a couple of years and I always get great service. I highly recommend Prime Storage.
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November 2023 by Jody Barry
Scott was very helpful in getting me moved inThank you
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November 2023 by Adler Kramer
Stayed for 2 months had 18 days left on my deal and they let me close out without paying for an extra month. Scott said they had a 15 day notice required and that was all. Over very positive experience. If I didn't move to Seattle would have continued renting space.
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October 2023 by Jeff Neal
If you're looking for the best storage place, this location is the best.Whether it's a question with your account, a request to upgrade, they don't procrastinate here. The property is clean, the team is professional and respectful, and Patrick D. solves any potential issues before they become problems.
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October 2023 by Orion Davenport
Thanks to Patrick for being so nice & accommodating to my needs for storage. Awesome individual!!
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September 2023 by Junie
I love the facility the customer service “Patrick” was amazing his personality and overall helped with everything else I needed. I definitely would recommend this storage place to all my friends and family
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September 2023 by Perry Patterson
I had a pleasure today meeting a great sweet gentleman by the name of Patrick he helped me pick the perfect storage unit for my family Customer Service Skills were definitely 10/10 Highly recommended……KEEP UP THE GREAT SERVICE
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September 2023 by javaughn vlogs
Patrick was so helpful & professional. Highly Recommended!!!!
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September 2023 by LaDonna Hall
Love Patrick his customer service is awesome!?
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August 2023 by GV Earwood
Excellent customer service. Alex as a helpful, friendly, and kind man. Good place!
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August 2023 by Yazzy R.
Marlena is the one that handles this location, and she was super helpful and nice when we came in search for parking for our 2 trucks. They have plenty of storage, and I like that it is not an easy visible location, so does not attract unwanted break-ins, at the same time it makes it hard to locate because there is not good signage stating that there is a storage located in the back of Publix shopping center. We found it by searching the internet for a storage unit in that area. The prices are reasonable, and there is clear good communication. If it were not for not having good signage, I would have given this location a 5 star rating.
