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April 2024 by andrew kish
Guaranteed to get your drive-through order wrong. Every time.
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April 2024 by Kelly Kirksey
Great staff at the drive thru! (Saturday April 13) super nice guys. Refreshing to see.
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April 2024 by MG GP
The place is terrible it’s disgusting and there machine always broken the fries are good though but i wouldn’t recommend it
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March 2024 by D Leeyton
I did carry out/ the guy who took my order in the drive thru was so pleasant he understood exactly what I wanted/ again was pleasant at the window/ my order was ready when I went to the next window/ good job all of you/ I will come by there again when in in the area !!
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March 2024 by Barry Moki Dugway
Pretty sure my CC info was stolen and used to buy a Keurig coffee machine online. I literally caught minutes after happening. I'm not going here anymore.
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February 2024 by Blu Boner
02/22024: Owen was Excellent. This is one of only two McDonalds in a ten mile radius where will will eat McDonalds food, (Mars Hill and Giles Road). The staff at this unit is highly trained, polite, kind, attentive, knowledgeable on product and software. The unit is very clean. This unit is well organized. They are hopping with orders for Uber Eats, Call In / Pickup, Dining Room. Someone is always coming out to advise pickup / Uber drivers the status of their order. Tables are out in the playroom area for parents with kids so they are not storming through the unit screaming. Clean. NEVER GO TO BUTLER CREEK McDonald's.Vegetarian options: No.Dietary restrictions: This staff is attentive and trained on issues such as Heart Failure, Cardio Issues, Liver Disease and NO SALT. Also well trained on Celiac Disease.Parking: Well laid out. It is obvious they choice a parking lot design crew not affiliated with Chick FIL A and their Chaos parking lot design.Kid-friendliness: Yes. Glasses off play area with tables for kids and parents. The families out there were definitely Not the rude, loudmouth parents or undisciplined children you find at a Chick FIL A.Wheelchair accessibility: Yes. Plenty.
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February 2024 by sarah martini
Placed online order. Waited 15+ minutes in line. And as you can see in pics where it says “no bun” - clearly they gave a bun. I’ll pay the higher rate for chik fila.
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February 2024 by Meg D
This McDonalds location has gone downhill. From the very unenthusiastic and rudely impatient employee working the drive thru to the confusion about which order was ours to them then charging for the extra pickles but then not putting any on at all. Fries didn’t taste salted at all and seemed like they tossed old in with fresh. Overall food was OK but the employees really need to get more training on their interactions with customers as well as double checking their food to make sure it’s correct. Our order was not that big (3 meals and a happy meal) . I understand it was a lot of teens working but they definitely need a little help in the customer service part of their jobs. Willing to try again at another date to see if my experience is the same.
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February 2024 by Robin Beran
Pretty typical but young man was very helpful with my online order that the system said didn't go through, but it did.
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January 2024 by Wendy Lecroy
I asked 3 times about a drink upcharge to a medium drink on a happy meal. I was assured at the payment window that no, It wasn't a medium upcharge and they had fixed it. I get to the food window and sure enough it's a medium. When i said something to the young man working that window, The only response was " Aww, I'm sorry. " And handed it to me. Her fries weren't fresh ( I swiped a couple going down the road.. who can resist?) and her cheeseburger had little hard black specks of something burnt in it. If I lived closer I would've brought it back and spoken to the manager about the issues. I know not to go back to the Mars Hill location.. It used to be my favorite because the food was always fresh, the employees helpful, and it's on the way home from church.
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January 2024 by Lisa Terry
its mcdonalds...
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January 2024 by Stephanie Cobb
Food is not consistent, however it was great and timely considering I had a modifier to my order....this is probably the best McDonald's in the area.
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January 2024 by Jason Garver
Food cold and buns were
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December 2023 by Ken P
Great Service and they staff is always pleasant and curtious. Food is consistent like all McDonald’s. You always know what you are getting. It’s typical fast food. But the staff makes it a pleasurable experience.
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December 2023 by Keith Wheeler
This particular store is nice because they will actually take your order instead of frowning and pointing you to the kiosk. If they mess up the order they make it right quickly. Again without a frown or sneer which is more frequent at other stores than it should be.
