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February 2024 by mark jarrard
Had a flat ironically right near the store.Pulled in right at closing and Jeremy Miller stayed 30 minutes past closing to change my tire.Employees at Acworth location are very customer friendly.
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February 2024 by Joe Crudele
The service people are true professionals. A ypung man named Jeremy was very helpful. I asked him for his opinion and I was happy with all his explanations. The service performed by the techs was also complete and done to a level greater than expected.
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February 2024 by Chris Brown
Best experience I’ve had at a car shop hands down! Jake was an amazing mechanic and even went out of the way to come to my location to diagnose my car being I wasn’t far from the location. They gave me excellent service and fixed all the issues I had. I would highly recommend this location to anyone trying to find a trusted shop for their vehicle. Would give 6 stars if I could!
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February 2024 by Eduardo Dominguez
Best customer service and willing to work with your schedule.
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February 2024 by Frostys Fancher
Jeremy is always there for me. always. he gets my work vehicles in and out and I never question anything he says because he never steers me wrong ever
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January 2024 by Anibal Cedano
I always have a good experience with them. Honest!
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January 2024 by kevin hayse
excellant service
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December 2023 by Nathan Dryer
Always takes great care of me. Enjoy the staff and great service!
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December 2023 by Joel Rose
Very thorough with product knowledge and helping me to select the best product for me at the best price. The wait time for tire replacement was acceptable as I knew I was getting quality service. Highly recommend Firestone!
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December 2023 by Andrea Foster
Be very careful with this location!! I had a 3pm appointment today for a tire patch. When I arrived there was no appointment saved in the schedule, but there was a record of my call located when my phone number was typed in. My request was saved as a “tire replacement” when I called in. Clearly, I am being taken as a walk-in at this point. After waiting 2 hours, I asked what was the status of the vehicle. They said “we got permission to replace the tire from your fleet company and we are balancing it now.” Never consulted with me or showed me anything. In fact, I was told a patch wasn’t possible because the puncture was on the edge of the tire. It was in the center of the tread. The puncture was caused by a TAC (no slats for a screwdriver on top) but they showed me a tire with a screw in it! It was not screw that punctured it, and I wish I had taken a photo before going. The tech that balanced the tire wouldn’t even look me in the eyes when handing over my keys. They took advantage of the fleet company and absolutely wasted my time because they wanted to replace a tire from the start. Be very cautious!!!
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December 2023 by Jacqueline Kenon Hand
Always a pleasant experience at this Firestone location. The staff here is very knowledgeable and keeps you abreast of your car care from start to finish.
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December 2023 by ming su
Great service. I won’t use other store for service of my cars
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December 2023 by Ken Waweru
Firestone always care for my car during all the services. This time they went beyond car repairs into long term maintenance. I was advised on things that needed my attention in the near future. My car did axle replacement and tire replacement among other maintenance services. Jeremy was my service advisor, who is excellent and understands my car needs.
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November 2023 by Steve Dau
Nothing but positive things to say about this location in Acworth. The technicians are very thorough and upfront about what's needed verse what can go a litter longer. Jake has been on staff there for many years and excels in customer service.
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September 2023 by AL Wilson
The whole crew is awesome. Starting with Mark. They all are very professional and very honest and fair. I highly recommended this location...
