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January 2024 by Familia T.
This Publix Deli department is a joke, I'm not sure if they are getting their employees from McDonalds but the level is service here is incompetent. We ordered (2) subs as clearly notate on picture below. Lady who attended my husband was rude, had poor customer service skills and communication skills. Stated we made the order wrong my husband politely tried to explain the information input it in the app. Employee became disrespectful did not like the reaction received. Reported to GM and DM all in which tried to fix employee mess up. I don't want free subs or to get any sort of service from here is definitely not a pleasure to shop here, there is many Publix around with way better service.
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September 2023 by jim hardy
Having a lot of trouble with Walmart getting a back-ordered medication, hated to do it but had to switch pharmacies. Called Publix at Summertree Plaza...within an hour of calling and asking the Publix pharmacist to transfer my prescription from Walmart, I received a text from Publix indicating my medication was ready to be picked up. Thank you Publix!
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August 2023 by Ivan A.
So it's 7am I go to this Publix every morning to get my lotto from the kiosk so today a dumb old hag from the front desk runs over gets into my personal space stands in front of me blocking the machine granted I already had money in harassing me for my id granted I'm 27 tattoos all over look like I just did 15-20 in the chain gang NEVERRRR once until today have I ever been asked for my id at this Publix to buy lotto don't even look my way at the kiosk but yet today this lady wants to make a fool out of herself then proceeded to tell me she couldn't see if my id said 1987 or 1996 stillll n my personal space granted like Covid isn't a thing no more no mask on breathing all over me trying to touch my id & in my mind I'm thinking 87 or 96 I'm still old enough to buy lotto you old hag smh do better Publix !!!!!!!
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June 2023 by Gina L.
Publix sucks!! I went by there to order a 12 piece chicken strips "family meal" and it was ridiculous how they treated me! This same thing happened last time, but I thought I'd give them a second chance, and they failed two times in a row! The guy working in the deli, didn't even know they have a 12 piece chicken strips meal. He told me that the chicken strips were not on special this week. Which I told him he was correct. This wasn't special. It was the regular priced item, I had to show him it on the wall board above him and explain to him what the meal consisted of. The "family meal" comes with two sides, four rolls, and four sauces. So he gets someone else to help him put it all together and starts putting prices on everything separately. they tell me at the register it'll be sorted out. They just have to mark it for inventory. I told him I didn't think that was correct, but there was no manager in Delhi today and I was told to go to customer service. !So I go to customer service and of course they rang everything up and it comes up the wrong price $39. and they tell me the exact same thing. The chicken strips are not on special and that I was supposed to get this straightened out in Delhi. I tell her there's no manager in Delhi and I have to explain to her that it's not a special price it's a regular price item on their menu. this whole time they're treating me like I'm trying to get something for nothing. I'm just trying to pay for what I ordered which is already $27.99! that I already asked the deli department to correct it, and I was told to come to customer service. !So once again customer service is like we'll take care of you this time! NO! Stop treating me like you're doing something special for me, I'm just trying to pay for my food at the marked price! !I'm done with Publix! I just googled the price and it's even listed on the website at that price, just nobody in the store knows nothing!
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June 2023 by Michelle W.
I have been coming here regularly for over 5 years. The managers and staff are great and always go out of their way when I need something. I don't think I've ever needed to wait very long if I needed help finding produce, getting meat cut, or getting a cake from the bakery. The store, including bathrooms, is always clean and well-stocked. It is a smaller store so it's easier to find what you need and get out quickly. The pharmacy staff is personable and helpful.
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May 2022 by Aj F.
One of the better places to shop for groceries. Prices seem to be better than other local chains. Nice bakery and deli with fresh choices every time. Friendly staff willing to help if asked.
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April 2022 by Kyle Ryman
Aside from all of the staff always being super friendly and the store being super clean and neat, I somehow managed to leave my wallet in the buggy last night, which marks the second time I’ve ever lost my wallet. Once again the store lived up to their reputation and my wallet was safe and sound in their safe the next morning. Thank you Publix!!!!
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April 2022 by Marla McLaughlin
Service seems to really be going downhill. You can’t get the medicine the doctor calls in because they claim it needs prior approval. The last time they said that, it was a refill and didn’t need prior approval. This time, I find out after 5 on a Friday, so I won’t get the medicine until at least Monday night. They never tell anyone about their prior approval claims until you go to pick it up. It’s like they don’t want you to have your medicine. Or maybe they want you to use a different pharmacy. I’m seriously thinking about that now.
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December 2021 by Zach S.
The pharmacy at this store is just plain awful. The pharmacists here believe they know better than the prescribing doctors. If you have an opiate medication I recommend you go somewhere else. They will stall filling your pain medication as long as they can, no matter how many times you've had it filled here. Go somewhere else that respects their customers, this place doesn't.
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August 2021 by Marla McLaughlin
Friendly staff. Nice and clean.
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July 2021 by Sarah T.
Not sure what happened to this store but it is failing. This store used to be great but it has nose dived in the past few months. Their produce department is always out of the things I am looking for, it's torture to the employees if you need help at the seafood counter and the front staff is inattentive and too busy chatting amongst themselves to even acknowledge you. I never minded paying a higher price because the store was stocked and they had great customer service. If this what they are offering now I am going to shop elsewhere. It's truly a shame.
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April 2021 by Joyce Gagliardi
I LOVE PUBLIX!!! GREAT SERVICE AND THE KINDEST EMPLOYEES!!!
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February 2021 by Christine Layton Carver
I just want to make you aware of how much I appreciate the service that Javier provided when on Saturday 02/06/2021 my granddaughter and I were in your store. We were looking for one more item and was just about to give up on it when I noticed an employee (Javier)I ask if he knew if you had the item I was looking for and he immediately proceeded to lead us to the isle we thought it would be ,but was not there. He went way beyond expectation to find it and did! He was very kind and professional. Thank you
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January 2021 by Cindi Zimmerman Holt
you know why I go to Publix? Customer service, main reason. Now, self checkouts, when I do go through full service lines I still have to bag my own groceries and NO one asks to help. complained at service desk, he said, sorry, after I waited for a manager to talk to, he never showed up. Maybe I'll try the other Publix, or Winn Dixie. This is the 3rd time this has happened to me.
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November 2020 by Julie J.
I love this Publix! It's a bit on the smaller side of Publix stores but you can't really tell - it just makes it easier to find your Publix fave bogo deals and their variety of already-made/deli foods. Speaking of their already-made prepared foods, this location is one of my favorites for buying anything in that section of sandwiches, potato salads, hot foods, and chicken wings. Obviously, all Publix stores prepare their foods the same way, but to me this one always makes my Publix Subs so perfectly. There were times at other Publix locations where my subs were too messy, or too flat but I've never experienced that before at this location. Also, the fried chicken, potato wedges and mac n' cheese taste really good here. There are some prepared foods here that are not available at the Publix locations in Wesley Chapel (the next town to this location). As always at all Publix locations, the staff here offer great customer service and are willing to help you find whatever you need.
