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July 2024 by Mark Axley
Not shopping. Visiting an ex co-worker
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February 2024 by sarah p
Twice in the past week or so I've stopped in to pick up simple items since it's conveniently located to a weekly appointment. On both visits, I was completely ignored while staff helped others. I have a ton of retail experience, so I know the correct way they should've handled the situation. They did not acknowledge me in any way. They should've said, at the very least, " Hi, someone will be right with you". I was parts manager at several different motorcycle shops over the years and if you're helping someone with a complicated project searching for parts, checking availability, etc, it wouldn't have shocked or upset anyone if I had simply said " do you mind if I take a moment just to ring this person out for the one item that they're holding in their hands." Nine times out of 10 the other patron who has a project going on would happily step aside and allow the transaction to proceed. So there's that. But that would be what I would consider going above and beyond in a place like Napa. The basic fundamental customer service is completely lacking there. As a result, on my second visit to purchase one simple item, I put it back on the shelf and walked out the door never to return. Now, I know they're not going to miss my simple purchases, but since I have a fleet of seven older vehicles that constantly need "something" , I have no intention of continuing to waste my time trying to patronize this location. The one in Dade City isn't very good either. As they say NAPA stands for never any parts of available! It could also stand for customer service won't be a thing either.
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February 2024 by Patty Kaspi
Great service with folks who are eager to help when asked.
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January 2024 by Billy Doehring
Always good deals
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December 2023 by Robbie,wiskers robertson
Very nice
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December 2023 by David Bennett
Had what I wanted.
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September 2023 by Wilfredo Martinez
Great service,chipper parts
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July 2023 by Angelo Calderon Jr
Good service ?
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July 2023 by Diane Shaw
Found what i needed
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July 2023 by Timmy Benzo
AWFUL AWFUL AWFUL DELIVERY SERVICE TO LOCAL SHOPS
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July 2023 by Adam Jarrett
I prefer O'Reilly's
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May 2023 by Jeanene Arrington
Ricky was very helpful, and we left with just what we needed to get our vehicle back on the road!
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May 2023 by Mary Ann
Good service. They know the stuff that you are buying... I'll be back
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October 2022 by Bill Panetta
Went to NAPA for a Emission part. Mark was the Salesman. He had the patience to help me with my part.. Well Done Mark .
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August 2022 by Cory Haynes
Always go online or call before wasting an trip, but it was fast, great experience, tell them what you wanna buy, prices are always competitive with other part stores.
