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September 2023 by Zachary Ponder
Stay Far Away.After recently and unexpectedly losing my father, I spent a couple of weeks back home handling matters, organizing a funeral, closing accounts, and satisfying outstanding debts. RecNation has proven to be the most unprofessional and insensitive company I have ever had to deal with.After notifying them of my father's death and intent to close the account they have done nothing but delay and impede my ability to maintain his account in good standing and allow me to cancel the contract. Despite multiple attempts to pay the (now late) fees associated with the account and close the account, they refuse. So much so that they have even contacted the police and informed them that although I have the title in hand, “theft” had occurred.Luckily, the nassau county police department was most understanding and indicated that the storage facility was being extremely unreasonable. Furthermore, they indicated that “stealing” your deceased father's camper while holding the title in hand was also quite a thing to report to the police.Being in the military and no longer living in the area, I had a finite amount of time to settle these matters and get back to work. Despite my best efforts to avoid escalation, to pay the small amount of money owed to RecNation, and to cancel my father's account. RecNation insists on pursuing legal action. In fact, I requested to speak to the manager's (Katherine) boss today and was told that “My superior is our Vice President and unfortunately does not make customer calls”.I know that storage space is limited in this area these days but I cannot stress enough how difficult these people have been during an already tragic time. We have had campers and boats stored here for years before RecNation bought the storage facility, but now that it is in their ownership, I would think long and hard before dealing with these people.The facility is clean and conveniently located however, having dealt with them in the capacity that I have over the last few weeks taught me a lesson and hopefully it can save you a lot of frustration.Should they decide to be reasonable as the police have already requested of them and allow me to settle and cancel my father's account, I will update my review. If however, that has not occurred, you can assume that they are still wasting my time.
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September 2023 by Gailforce II of Amelia
My boat normally stays in the water, but my insurance requires it to be stored off the island for a named storm. Kristi and Sarah could not have been more helpful and professional. They secured me a spot and made the process simple and economical. Thanks!
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September 2023 by Florida Coopers
So far this company is easy to do business with.
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September 2023 by Patty Adams
Stored my boat here for 3 years and was never able to reach anyone! The gate was always broken and standing wide open.
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April 2023 by Ronald Bell
Facility provides all the amenities usually associated with a vehicle storage facility with good gated security. Just surprised the rates jumped so dramatically for this coming May. A 30% increase is very disappointing.
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January 2023 by Arthur Woody
Very professional company to deal with. Clean facility with top notch security so you don't have to worry about your boat or RV. Their phone app makes entering and exiting easy. Won't hesitate putting my next boat there.
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January 2023 by Fidel Calderon
Excellent facility clean and secure excellent wash rack I am very comfortable storing my motorhome here very reasonable rate I will continue to patronize this facility
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January 2023 by Dan Larocco
great place to store rvs and boats
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January 2023 by Maria Wilder
Super nice staff. Facility clean and level.
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January 2022 by AJ
Owner is a joke, asks customers to move immediately if they need to do work. Continually raising prices (>20% last few months) even though there are empty spots galore. Simply does not care about customers only the bottom line, greedy. Difficult to get in contact with anyone. Ridiculous amount of paper work, treating the space as if it were somewhere to live, yet raises prices at will month to month. Would highly encourage looking elsewhere to store your property.
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January 2022 by Danny Steyn
Great spotless open storage area. Simple to book, easy access, everything just works.
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January 2021 by Larry May
Overall it's a good storage unit. Easy access now that the gas station construction is over and makes it easier to fill up boat and rv right there (they even have nonethanol for the boat at that gas station next door). Gravel with no trees to worry about staining, but does get a lot of sun with that being said. Pick your enemy. I wish it was a little cheaper, but they did lower the rates to match others nearby so I jumped in.. More value for the $.
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January 2021 by Laura McGuffey
Top notch facility. Safe. Kept our RV there around 2 years. They have just added covered slips. Electric, auto online payments, wash area, security cameras. Will go back if convenient in the future. Thank you.
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January 2019 by Lorraine Meusel
The wife and I were the first to rent a site at this newest place in Yulee to store our RV. The rent is very reasonable and only a mile from my home. Robert & John at Northshore Prop. Mgt were very helpful in getting settled in. We are extremely satisfied with this site and highly recommend to others in Nassau County. Randy Meusel
