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February 2024 by Julie M.
I've been a member of Fairwinds Credit Union for almost thirty (30) years and do my banking primarily at the Tuskawilla Branch. Recently, I experienced an issue with the desktop version of the online banking software that prevented me from adding an account. I went to the branch and met with Shellon Maxwell, Member Service Specialist, who took ownership of my issue. She was empathetic and professional. Shellon consulted with another department and followed up with me the next day and offered a solution that we tested together. She made me feel just as important and all other customers. I really appreciate Shellon going above and beyond to deliver outstanding service. Thank you! Julie M.
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January 2024 by Kimberly G.
I love the Tuskawilla location! it's so close to work and home and the people are always so patient and kind. Today I had a question about a transaction and Carlos was able to explain it and help me understand the timing of it. He went above and beyond in customer service. :) (I've been a member since the late 80's and have never regretted my decision to use Fairwinds for many of my financial needs.) Keep up the good work!
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October 2023 by DS B.
Great customer service! Thank you so much, Shellon Maxwell for all your help! Ms. Maxwell always has a smile, and she is patient and professional.
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August 2023 by Angela Z.
Great customer service. Shellon was patient and explained everything to me. Luís and Shellon worked together as a team to make sure my account was set up properly. Thank you again Shellon great customer service.
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August 2023 by Judy R.
We got there just before 5:00 pm. The person that welcomed us to the credit union was also the person that helpped me open a new account. Luz Rios what a great person . She explained everything so I could understand. Thake you Mrs.Luz Rios I will recomend this credit union office to all my friends Dale Rechsteiner
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May 2023 by Daniella Gallo
This is a great Fairwinds location and the bank overall was great easy simple. People I interacted with we’re always kind and helpful especially David M. He was extremely helpful and even remembered me when I came back a week later. Quality bank with quality people.
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November 2022 by Theo Alvarado
Stopped by this location to update my account due to legal name change and Tracy was wonderful! She was courteous and very supportive while helping me. As a transgender individual, it was a huge relief to be met with genuine excitement and caring, even during a brief interaction updating some info. She was knowledgeable and very thorough and even tipped me off to a change in my license number I hadn’t caught. Thanks so much!!
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November 2022 by Nancy
I opened a checking and savings account today with Robert Toyzan. His customer service was amazing! Robert is very knowledgeable in his field. He gave me options to choose from, and answered all of my questions.Thank you Robert for providing me a great experience!
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November 2022 by Barbara Thames
My husband visited here to get some advice on managing and securing our accounts. We were blessed to have a wonderful representative, Shellon Maxwell spend quite a bit time going over our account, updating it and making changes. She was sweet, professional, patient, thorough, and encouraging. We are both elderly and appreciated her willingness to help us and educate us about our options. Thanks Shellon, and thanks Fairwinds.
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September 2022 by Kathryn Haralson
I went into Fairwinds on Tuskawilla to take care of a friends account that I was POA on. I had questions. I didn't know how to proceed or what was allowed. I thank the Lord that Francisco Leon (Frankie) was the person to assist me! He was kind, patient, helpful and took the time to explain banking policies. This was a sensitive situation and my mind was frazzled. By the time I left a weight was lifted and my mind was clear. Thank you so much Frankie, you are the epitome of customer service!!
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May 2022 by Stephanie R.
This branch is consistently ineffective and unhelpful. Almost every time I've been to either the drive-through or the lobby the employees are rude, disrespectful and they have no sense of urgency. Today I stopped for a simple replacement debit card; the person at the window directed me to the concierge, the concierge asked me to sign in, the sign in device wasn't working, the concierge took my name down told me she was working with someone else then I proceeded to wait for 15 minutes. I see other employees peaking out from the back and doing nothing to help the 5 other sets of people also waiting in the lobby. I ending up running late and had to leave to pick my daughter up from school. If they could just hire somebody with human decency and consideration that would be great. I love FAIRWINDS in general and haven't had any issues at any of the other branches I've ever had dealings with
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February 2022 by Alison McKillop
Left former bank for Fairwinds Credit Union. Brandon Mullen, the manager, set up all our accounts and been extremely helpful every time I needed it. Love the vibe at the Winter Springs office - it all starts with the manager.
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December 2021 by Timothy William
*Sharing from Main Google Review Account for Visibility*Member for 11 years. Someone was able to bypass my two-factor authentication and access my online banking. I am told my only option is to close my account. With multiple payments coming from clients around the world, this will take months to undo. Will be withdrawing my funds and moving to a different bank altogether tomorrow. So unfortunate.*Editing review here for transparency*Was reached out to by who I believe to be a Senior Executive (Assistant VP) who blamed my cell phone service/hardware for the possible breach; stating that I “must have downloaded malware.”I have been in Information Technology for over 20 years with credentials easily verifiable via Linkedin. I am using a secure company phone with the latest version of iOS installed (as mandated by security protocol). I have contacted my cell phone carrier and they have researched the case, ensuring me that the IMEI of my phone has not connected to any towers that are not local to me. The other option (physically replacing components on my phone) is also ruled out as the technician validated that no changes have been made since the initial sale of the phone.The bank stated that the initial breach was from Virginia (validated by IP/Timestamp). I have also opened a fraud case with my cell phone provider, although they have assured me that their research has shown that the two possibilities of bypassing this kind of security (SIM cloning and “Spoofing”) were certainly not on their end. I am currently working on obtaining signed validation from my carrier that this security breach was indeed not on their end. I’ve consulted closely with a few industry professionals and they agree with my assessment.I should note that I have not received one single other 2FA request from any other platform, including multiple brokerages, other linked bank accounts, email accounts, social media accounts, or otherwise. In my experience, if a SIM card is cloned or an IMEI is spoofed, the victim will receive multiple attempts for external parties to access other accounts. This is a very simple issue that boils down to a failure of security on Fairwinds’ end until that can be proven otherwise (which I am working on now). I do not agree that this is a “malware” issue and am frankly insulted to have been suggested that this is what the problem is, however, I will complete my due diligence to make sure this is not the case.I will continue to update this review until a positive outcome is reached, or other agencies including DFPI, CFPB, FDIC, BBB, etc. need to be involved in order to ensure that Fairwinds has not been negligent in their security protocols.I feel that it is important to note that the very next customer in the lobby today was also there due to debit card fraud. I realize this is a separate issue, but certainly one to take note of.EDIT: I spoke with a director of IT Security, who stated that he was extremely sorry for the problems and that there was a major miscommunication. The “breach” was actually a verified 3rd party aggregator that has had access to my account for months (Plaid). He was extremely nice and we spoke for quite a long time about not only this situation, but other IT Security stuff. The next day, the branch manager seemed like he felt very bad. I was credited $250 (which didn’t even *touch* the amount of time and stress lost over this situation. The Assistant VP (who blamed ME for these issues) never took the time to reach back out to me and apologize.I consider this situation resolved, and still choose to bank with them (as it could take months to re-route music royalty payments from worldwide partners) - but am extremely disappointed in how this situation was handled, and how I was blamed for this by one of their Executive Leaders, yet never reached back out to with an apology upon learning that it was indeed their fault.
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August 2021 by Robert Bates
Great and friendly service.
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August 2021 by Be W.
Lobby of the Winter Springs, FL branch on Tuskawilla Rd is closed. 12 cars at drive-thru.
