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November 2023 by Austin Persaud
The employees here will blatantly laugh and point at disabled gym goers here, specifically a taller Hispanic male trainer, I think his name is "Jake" and a gentleman with Hebrew tattoos. I've had to complain about this brazen disrespect before, and that human embodiment of a protein fart with his friend, Captain Zion, became even more blatant- so this one star review is being reposted as I am now under the impression that not only are employees here disrespectful but managment is either weak or encouraging of this behavior.
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November 2023 by Hiram Nigaglioni
Love the facility. The equipment is awesome and the staff is super friendly.
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November 2023 by Amiya Bell
We love it here well clean music is great and great costumer service
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November 2023 by Bianca Menezes
Love this gym. I've been with Crunch for over 2 years. Becca and Jason are absolutely AWESOME!! They literally greet everyone walking in and leaving the gym with genuine courtesy. Truly impressive customer service from them whenever I’ve needed something or just had a question. Becca even knows some members names as they walk in the door before she even scans their phone. I’ve taken a variety of classes so far, and they have all been pretty kick @**. The sauna is always HOT and feels great when I go in for a detox sweat even if I don't workout that day. And of course let's top it off with the hydro massage bed - my FAVORITE part of my membership and almost the biggest incentive motivator for me getting to the gym. I'm always impressed at how someone is always cleaning somewhere in the gym and keeping the place clean.
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November 2023 by Darshan Patel
Been a member since it opened. Great gym overall. Aldo’s also a great trainer if you need one. If you see this review, you’ll get a free session with him.
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November 2023 by chris lopez
Love this place! Always so clean and Becca is always so helpful with anything i need.
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November 2023 by James Van Alstine
Good location, good variety of gym equipment, and the staff keep the place clean. John in particular is awesome, he's really knowledgeable on all aspects of weightlifting and gave me a ton of pointers when I asked him what I could do better to progress in the gym. He took the time to stop what he was doing and walk over to squat racks with me and show me some proper deadlifting technique. Gave me some great advice that I'll continue to use in the future, real genuine guy.
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November 2023 by Race
Signed up for coaching sessions with Daniel and I can already tell that my form and strength have improved a ton. We laid out my fitness and weight goals and areas that I wanted to focus on. Having someone at the gym with you to keep you motivated during your sets produces far better results than lifting in isolation.
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November 2023 by Eduardo Ramirez
Deceptive business practices are rampant in this establishment. Been a member for over a year and canceling anything is hassle, to say the least. Couldn’t get out of my personal training agreement and got the run around on canceling the general membership. They use every loophole in their agreements (you don’t read bc you sign them on a tiny pad) to keep you from getting out of contracts. Buyer BEWARE! Go somewhere else!
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November 2023 by Lisa Maldonado
Shout out to Michaela Y, the best personal trainer at Crunch Winter Springs. Love this place! Great environment and staff is amazing! High five!
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November 2023 by Callie Whetstone
By far one of the best gyms in the area, location & atmosphere are ideal & lots of equipment to choose from. Staff is always so welcoming & friendly & knowledgeable; particularly the personal training team if you’re in need of some guidance or have specific needs/questions ! Great choice as a home gym :)
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October 2023 by St3v3 Nunya
Great place to get a good workout. A bit warm in the cardio area, but sweat is what we go to do, right?
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October 2023 by Nathan Romand
Great gym, but the music is really loud. Also wish it was open 24 hours like other locations
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October 2023 by caitlyn parr
Clean facility with lots of different workout equipment & fitness classes . Also, personal trainer Scarlet is AMAZING she pushes you to reach your goals in a positive way.
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September 2023 by Jessica Morales
If I could give this gym 0 stars I would. On July 8th I went in to cancel my membership because I just do not have the time to go. At that time a gentlemen that helped me told me I just needed to pay 1 more month since my payments come out the 30th and I am passed the 30 day window. He then charged my card on file then I left. On August 12, I called the club just to double check my membership was canceled because I never received confirmation of this. I was told that my membership was never canceled because a cancelation form was never filled out and the gentlemen I spoke to on this day told me I was the third person to complain of this. He asked if I knew who I talked to on that day I went to cancel and I had no idea. He went ahead and filled out the form and said I should be good to go. I decided to go in shortly after because the document stated that I had a balance due when I had paid back in July. Now there was a girl helping me. She said he filled out the form wrong, proceeded to fill out a new form and stated I should be good to go. Again I questioned the form she did because there was an amount in the amount due section and she stated that nothing should be taken out come the end of August. She said if by chance it does, they can get it credited to me since I had already paid. I believed her. Well another payment came out at the end of August. I have called and spoke to 4 different people (a few being supposed managers). I was told that they were putting in for a credit of two payments that should not have been paid. Well one of the times I called I was told that the credit was denied because there is no proof I canceled in July. Why would someone come in and make a payment 9 days after their last payment was made especially when your payments are on automatic draft. This past Monday I called in because no credits have been issued and I was told that they would write into their billing department again to get a refund and that I would get a call back later that day which neither have happened. This is ridiculous. I don't get why they will not do the right thing and credit me the money. I am tired of calling them and getting no where. This is horrible customer service. All I have to say is beware of them!
