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February 2024 by Mari
They will put your animals health on risk for money and still steal money from you.If I could give 0 starts I would. I came to this very expensive place with the promise they will take care of my dogs medication renewal with no problem. First order never arrived on time they explained the technician forgot to approve it. I had to go to the location and pay almost double the money for a few pills until I got it.Second order took the 300.00 out of my account and medicine never arrived, when I called the person on the phone got the nerve to tell me I should schedule with enough time (news flash I did with 14 days extra pills). She then apologized for the inconvenience and told me a new order was coming up. It has been 10 days since then called the location the person on the phone can’t help me. Then I come to find out through email the Vet declined the order with no calling or checking on what was going on, no care for the animal at all Dr Caitrine Hellenga, Dvm you don’t care for the animals just the money. My dog has only 2 days left of a daily medicine. I don’t have another 300 to pay for pills on their location . And no one gives an answer. They STOLE the money I have no medication and no one helps me out.
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February 2024 by Taylor Thomas
Dr. Delaney was great and the whole staff is super accommodating and friendly. Billy and the staff helped me out in a pinch.
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February 2024 by Coastal Delivery
Took my cat here years ago. She had a loose tooth. They “ran tests”. Charged me $500 and told me she needed surgery or she would die and she was in pain. I never got the surgery they said she had to have. Eight years later she’s still going strong. Not one issue. I wouldn’t send anyone here.
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February 2024 by kellie kerns
These vets are all about money.. I went in for an ear check and 400.00 later I had antibiotics for his paws and an allergy shot that they charge you for but you don’t see them give .. they did a so called tape test on his paws and prescribed antibiotics and wipes that they charged 27 for when. On Amazon 8 dollars .. secret nothing was wrong with his paws … and the tape test .. you can do that on my shoes and get the same result .. asked about neutering they wasn’t 500-750 for a 30 pound dog … something is very wrong with this place and I have reported them .., they want ma to have my dog dewormed every 6 months , yet he is on flea/tick/worm meds .. they are criminals .. and take advantage of non wealthy patients .. as I said reported to the department of health .. do not trust this vet…., and as below they also share your personal information along with your dogs … shady.. you have violated my privacy
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February 2024 by Ashley Abbey
I found an injured bird and the Winter Park Vet staff were so incredibly kind and took in the poor thing and even updated me before I left and said they had her sedated and were going to see what’s going on and what they can do and transfer her to a rehabber. Not many places in the area take in injured wildlife so I’m so grateful to have found them. Thank you for all you do!
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January 2024 by Emmanuel Presse Sport
This is my second visit to WP Vet hospital.The first time I went there in a rush because my feral was sick and other facilities did not specialize in dealing with him. Saw Dr. Katherine Cardenas and was very impressed with how she treated my outdoor never touched cat. Today went there for the second time to actually get a second opinion from Dr. Cardenas because my indoor cat was refusing wet food. Again was very impressed with how thorough she was and how we could review a step by step action healing plan. I asked questions and she took the time to explain. In today's visit I also met Miriam Soto, a vet technician. What can I say ... she too gets my 10+. Natural teacher who is kind and quite experienced. Because of them I will stay at WPVH. I like thoroughness and they did just that for me and my gatito.
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January 2024 by Lauren Noviello
Bri was so great with my dog! She gave us advice on the best dental wipes, cared for my dog like she was family, and pointed us to where we could get practically free dog beds. 10/10. Bri is legit, no cap.
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January 2024 by Sheri K
I called the office to ask that they request Vet records from a Specialty Vet who had seen our pup, years ago. I spoke with Customer Service Rep, Nicole C., who looked up the specialty, out-of-town Vet in seconds and had all their contact info before I asked if she was ready for me to giver her the contact info. She said she would call them today. I thanked her and said I would follow-up in a few days to confirm that all records were received. About 5 minutes later, I called back to tell Nicole that if she needed a signed authorization, she could fax me and I could sign it, scan it, and send it back to her.But much to my surprise, when Nicole got on the phone, she told me that she already had called the Specialty Vet, searched my records at Winter Park Veterinary Hospital, found a previously signed authorization form, and had my records from the Specialty Vet transferred. And while I was still on the phone, she emailed them to me so I could confirm that the records I had requested had been received in full.In all of my previous experience with Vet offices and customer service reps (going back decades), I have never received such prompt, courteous, and competent service. And somehow, Nicole was able to do all this while sounding completely relaxed and friendly on the phone. I never got the feeling that she was a harried, hurried worker being asked to do too much for too many. Other offices, under similar circumstances, have taken days (or longer) to request and receive records and often have required multiple follow-up phone calls. Not so with Nicole: From start to finish, my records were requested, authorized, and received within minutes.I would recommend Winter Park Animal Hospital — and Customer Service Rep Nicole C. — to anyone. Nicole provided extraordinary service, but prior to today, she and I had never spoken to each other or met at the office. This was just all in a days work for her:Extraordinary service is Nicole’s ordinary service.
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January 2024 by Jamie Morris
I've been bringing my cats to WPVH for years. I'm always amazed at the kindness of the front desk staff and the techs. They are patient, knowledgeable, and efficient. A rockstar combination!And then there are the vets. No matter which vet my cats see, I know they are in the best possible hands. Thorough, extraordinarily well educated, and effective.That said, I want to give a particular shout out to Dr. Hellenga. About seven years ago, her above-and-beyond research saved the life of one of my cats. She subsequently moved out of state--but has recently returned! I am so grateful. She's personable, caring, and BRILLIANT!Thank you, Dr. H. and all the wonderful folks at WPVH.
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January 2024 by Jan Young
I have had the experience of wellness care of Cashie and end of life care/assistance for my older dog Miley. Both times, the care, knowledge and sensitivity to the furkids needs and mine were outstanding. Appointments were easy even as a new patient, pricing fair and follow up care is right on spot. Exam rooms have no tables, a big dog bed, big windows and sometimes calming music. Dr Crainick, Brianna and AJ were very professional, engaging and well versed. Looking forward to many years of wellness with this practice. Thank you!
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January 2024 by Sarah Darbor
I’ve been to WPV a couple times previously and had good experiences with other vets but this last visit will be my last as Dr. Newman is the WORST vet I have ever had the displeasure of encountering. I came in to have a spot checked as a possible embedded tick and since I was there have them check my dogs ear infection and healing of a post op tooth removal. He ignored the ear, not so much as glanced at the wrongggg side of her mouth, and after confirming the tiny bump was NOT a tick. Told me I needed excessive test ran without any explanation as to what he was testing for- mind you this bump was minuscule. & winked at me as he left- EW. When giving me the results just said it was “excessive inflammation” again failing to elaborate even when probed but immediately started pressing the need to prescribe medication to reduce the inflammation- even after I said it had been getting smaller on it’s own. & again this “inflammation” bump is the size of a tick. Honestly I feel scammed out of $400 as all that was concluded is she does not have a tick. I’ve owned numerous animals throughout my entire life, been to countless vets and have never been so unhappy with my treatment. Dr. Newman is THE WORST.
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January 2024 by Alexandra N.
Went in on a Saturday evening around 5:30. Our cat had slipped and fell off a filing cabinet that sliced her leg open (trashed them after that obviously). They took her in right away and were completely transparent about what was going on. Offered us water and coffee, set boundaries for pricing right away. Exam was $150 to start and they quickly saw she needed an operation. Within three hours we were in and out, sedated, sanitized, staples and a severed tendon later. We spent a total of $680 for an emergency operation. Possibly not the most price friendly?? But very diligent, clean, positive staff. They reassured me continually as the operation went on. Thankful we found them! Emergency hours are from 5-8 or 9 I believe.
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December 2023 by Trena L.
I have a dog under treatment there for Cancer. Just called because she is sick. Her Vet isn't there. said they had to work her in $150.00. My pets have gone there forever. I'm sorry but it seems like there should be exceptions. Don't call Me Billy I'm not removing this. I tried on your website there wasn't a way to contact you. Happy New Year.
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November 2023 by Elizabeth Shutt
Dr. Newman is a man who was born to be a vet. He has an obvious love for animals, a humorous bedside manner, and a talent for efficient assessment and treatment. He has the experience to know how to diagnose a problem and make inferences with the fewest tests necessary, and the consideration to actually do so (clearly proven to us on several occasions). He has been efficiently treating my 11-year-old dog for many years, even performing an emergency, unscheduled operation on one occasion. I have total confidence in his recommendations. He always takes time to answer my questions. It’s not easy to trust someone with the health of your pet or to be considerate of your expenses. Being a pet owner is a vulnerable position to be in when you would do anything you can for them… Dr. Newman is a veterinarian you can trust.
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November 2023 by Dahly Jimenez
Jenn was a blessing, she was super helpful, informative and was able to provide a service that was not available at the time. I love this place and how they treat you and make you feel. All the doctors are kind and caring ❤ ? This is the place to bring your pet and Jenn is THE BEST!!!
