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July 2024 by maryam rezaasa
Beth is an amazing sales associate.we really loved working with her.come and ask for her.
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April 2024 by Melissa Divine and the Team Divine All Stars
Sonya exhibited great customer service assisting us with a product that was priced incorrectly. She was kind and rectified the situation for us. We love WS!
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April 2024 by Courtney Del Tufo
Eric is a superb asset to this store. He was so helpful with any and all questions I had about products. Also please note that this store is meticulously clean and organized.
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April 2024 by Lisa Meier
If I could give a 0 star, I would I purchased the chocolate covered rice Krispie bunnies- 2 for 16.95- my 1st mistake Took 1 bite and GROSS! First- beyond stale! 2nd- bland is too strong a word for the flavor- it was dry, chalky and nasty I decided to return them I drove back to WS and the guy there was very nice but the store manager was rude and said they don’t accept returns on food no exceptions She was snippy about it and I tried explaining the issues She shut me down These are crazy prices and the product is gross and I can’t return them? Won’t be shopping here again
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February 2024 by Shay Lokie
Very knowledgeable staff. Friendly.
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January 2024 by Joe Ventura
William Sonoma always have great sales reps and quality items sold there. My favorite store!
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December 2023 by Ilene Castro
This review isn't necessarily for the location, but Williams Sonoma online. If you are planning on ordering online from Williams Sonoma I would advice against it. I had Christmas nearly ruined when I ordered a gift online to be delivered to my parents house for my mother and apparently their editing department cancelled the order for no concrete reason and failed to send a text, email, or anything to alert me of this cancellation. I showed up to my parents on Christmas Eve and the gift was not there. I called to inform them of their egregious error and they wanted ME to call their editing department to ask why they did this so it doesn't happen again, I would have to place another order for pickup that day at a nearby location, and all they would give me was 15% off for this ordeal despite being on the phone for an hour over this issue and having to go to drive to a store to correct their mistake. I was informed by others after venting about this ordeal that some of them had similar issues with Williams Sonoma and this looks to be a pattern when buying online. I ended up buying the same cookware set from Macy's for curbside pick up, online, the same day (Christmas Eve) at a lower price (even more of a discount than the measly 15% offered) with no issue.TLDR: DO NOT buy from Williams Sonoma online there is a pattern of order cancellations for no reason and lack of informing customers about the cancellation. This will ruin your birthdays, holidays, etc. and cause you to be on the phone for an hour with a lack of customer service and meaningful resolution.
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December 2023 by Andrea Kahn
For a place as expensive as William and Sonoma, you would think the staff would be friendlyish… no! Super rude staff, annoyed if you ask them about a product. Their restroom was dirty and had no toilet paper, towels or a dryer for your hands. I let an employee know just to be helpful, to which she rudely raised her voice to tell me “We are totally out of paper towel!”. We left without making a purchase; I don’t need to be yelled at for trying to help.
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December 2023 by Nicole S
Wendy and Oliver were very helpful
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December 2023 by Michael Lee
Jake the sales associate went above and beyond when we were looking for new kitchen pans! Great experience.
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December 2023 by Lance Melton
Most of the staff here are really nice and helpful. There's an older male who can be a bit too pushy and doesn't take hints.The main thing is that the prices are a shame, such as a $3K espresso machine that Neiman Marcus matches with an additional $500 gift card on top of that. I feel like that happens often with Williams Sonoma - you'll spend a lot more for the same thing, even when compared to luxury stores.
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October 2023 by Leziel Hillary Dela Cruz
Really disappointed at my experience at the store. I had scheduled a "The Store Is Yours" and when asked before my appointment how it worked. One of the staff looked at me shocked. She tried to explain nicely that they don't do that event on weekends because it is too difficult and that they didn't have a physical printout of my appointment. But I showed her my booking reference and dismissed my booking reference entirely.She also started to go on and on about how it's better during the week and I was just confused because this was a re-schedule date. And I told her, "Oh no one told me that 2 weekends ago when they cancelled the knife skills and told me to reschedule my in-store event as well"Then she started to tell me we don't have the pricing/scanning gun for that anymore and just told me to walk around the store and scan things with the app myself. Which kind of defeats the purpose of having someone tour you. So I had to even bluntly ask, "Can someone still tour me around even if there are people here?"The staff was nice enough to say yes, but then the person I was speaking to decides, "Oh, well let me go get this other couple too". At that point, my friend and I just looked at each other and just felt dumbfounded because as they were giving me the speech about the scanning gun and the "we don't do this on the weekend" speech and also kept insisting that we schedule these things so that "we can give you the full attention you need".Given that, as soon as she left I proceeded to ask a different staff member if they could just show me the stuff I wanted to see.I was very disappointed at the experience, definitely not going to have my registry on WS or any affiliated partners. The staff was nice enough to show me the things I wanted to see and was knowledgeable enough to help me find the appliances I was curious about.
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October 2023 by Elena Ignatieva
Great selection and I love Williams-Sonoma but at this exact location the service of the staff is just plain bad - they ignore you, do everything extremely slowly and as if they are doing a favor to you. If you want to quickly drop in a buy something really fast - use other location, it won’t happen here. Unpleasant experience every time I go.
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September 2023 by Ortiz, Nydia Ortiz Rosario
I went to share a cooking class on the new air fryer. The atmosphere is very pleasant. The class was supposed to last 45 minutes and it took 2 hours, the power went out in that area and from what they expressed it happened in the other classes. The store was beautiful and the young man who gave the class was very pleasant. I answer all the questions. I would recommend that they fix the break problem.
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August 2023 by Stephanie Sauri
Love love love Williams Sonoma
