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May 2024 by Heather Berman
Josephine and Jamie at RH Winter Park were an absolute pleasure to work with and helped us design and style our dream living room. Their attention to detail and creative outlook is unmatched and we look forward to working with them again on future projects. I can’t not recommend their expertise more!
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April 2024 by Audra Liberti
Omg! I highly recommend RH and Jamie specifically! She helped us navigate the ordering, sizing and design process like no other! I love my new sofa’s sooo much thank you again. We are not finished so I’ll be calling on you again♥️
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April 2024 by cathy tegeler
Josephine gave me excellent customer service and looked out for my best interests. She and others at WP RH helped resolve a challenging issue with grace and ease and I am very happy with the end result!
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March 2024 by Richard Yu
I love this RH store in Winter Park. Sales agents are not pushy at all. It felt very comfortable browsing through their awesome product lines and interior design inspirations without feeling pressured or obligated.I wasn’t planning on purchasing any furnitures or decorative props. I just wanted to get some design inspirations for my vacation rental house. But I was approached by a sales agent and informed that their most popular sectional starts at $3500, which is still high, but within the neighborhood of my budget.Good things can happen when the company employees don’t act like a used car salesman from Brooklyn. And RH actually has a beautiful and affordable product lines.
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March 2024 by J Lee
Limited selection in the store itself but helpful staff in seeing sample materials and colors.Was hoping for more of a selection in store but was still able to get what we needed ordering through the store.
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February 2024 by Monica M.
It is not often that I leave a review, but when I do it is typically customer service related that is 2-3 standard deviations from the expected norm - in either direction. Of note, I have a new Yelp account as my email changed since moving to Florida (so this is only my second review from this account).This afternoon I visited the RH in Winter Park - located 1/2 mile from my highly priced-per-square foot new construction home. I went with the specific intent to view their options for heavy Belgium Linen drapery fabric for custom drapes for a primary bedroom multi-window wall that is substantial in length and will be on a motorized track. I had some general measurements to consider. My boyfriend and I were greeted upon entry. This was a plus given that several past reviewers provided feedback on being ignored, especially if causally dressed. We certainly fit that category. Of importance in my opinion, we are African American. I mention this given my lived experiences as a woman of color and many experiences with consumer racial profiling. The greeter, who did not introduce herself but was pleasant enough, escorted us to the back of the store where the drapery was located. She pointed out several linen options, including Belgium linens, but claimed that the store did not have swatches of the material, nor could she provide any estimates of cost until someone came to my home to measure. After questioning this, particularly given the price point, she said "that would be about $5,000". I asked her how she knew that number and she responded "based on my years as a designer". When I pressed the swatch issue, she then replied "we may have a swatch for the ivory color". Minutes later she brought 8 separate swatches with a variety of colors for different fabrics and then walked away. At this point, another person (who I assumed to be a manager or more experienced person) came back with her to explain that the swatch options are limited and they have been unable to obtain more perhaps based on a change at the corporate level. This second person (who I later found out was the design assistant Tiffany) then asked for the sizing I thought I would need and the initial person (who I later found out was an actual store designer named Gabby) plugged in my dimensions and the computer spit out a price just over $3,000. I then compared the swatches provided with the actual drapes that were displayed. The designed tried to convince me that the one swatch that clearly did not match the Belgium Linen was actually correct. It was the design assistant who agreed with me that they were not the same and subsequently removed the wrong label on the hanging drapery. At this point, it was clearly time for me to leave. I had experienced enough micro-aggressions for one afternoon. Gabby, as someone who has unfortunately experienced bias in shopping at high priced stores, please don't underestimate the spending power of someone based on their appearance. Certainly don't misrepresent facts about the inability to provide swatches (even if to a limited degree) or take the time to look something up. Customers should not have to prove they can afford to shop at RH, or any store for that matter. Not only were you dismissive, you insulted my intelligence. I gave 2 stars instead of 1 star because I found Tiffany to be knowledgeable, polite, friendly, and helpful. I may have added another star to bring things up to 3 had Gabby apologized for providing false information about swatches, an erroneous pricing quote "based on her years as a designer", and her initial unwillingness to provide pricing estimates. I chose to be very detailed in this review because in order to improve your services - which based on other reviews should be an enhanced focus for your WP store- you need to know where you fell short. Certainly RH, you can and should do much better.
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February 2024 by BIANCA FERRARI
I love this store and the customer experience is great ! Josephine is amazing ! The best person to help you with your project.
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January 2024 by Maria Del Coro Charola
Good quality and finish of furniture, although I did not receive any attention since I entered
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September 2023 by Larry Terwilliger
Nice place to find home decor
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August 2023 by Andrea Sookhoo
My husband and I building a new home and decided to pop in here for inspiration. We definitely were not dressed nicely from doing errands; however, that made no difference. Derek greeted us warmly, answered tons of questions, and explained their member program which we will join. So happy for the great service and inspiration and excited to work with them on our new home. I’ll update the review during the process.
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April 2023 by Louis DeFreitas
I recently furnished my house using RH. Cara H, Barbara and the team were awesome. They designed the project, came out to the house to look at the site, and came out to quarterback the installation. They have gone above and beyond to make a difficult job easy…I highly recommend them and RH….5 Stars all day
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March 2023 by Shana Albright
RH Winter Park helped me with the entire interior design of my new home in Santa Fe - furnishings, lighting, linens, rugs, art and accessories. Cara Houston’s design services were thoughtful, original and creative while maintaining the integrity of the southwest landscape and style. RH also came to Santa Fe with a fabulous team to install everything. It was incredibly organized and effortless. The entire process from design services to delivery and install was first class! My new home is beautiful and I highly recommend RH!
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January 2023 by Angela Curtsinger
So my husband and I went to this specific store closest to our home which was an hour and a half drive, to order an entire new bedroom set and a couch. We were so excited and have been waiting for almost a year to do so. Never stepped foot in a showroom of thiers before! As soon as we walked in there were 2 "consultants" at the main table, one working with clients. We walked around to glance everything over while waiting for someone to take care of us. We were there for a total of 20 minutes. Not 1 single time did either of these women greet us, tell us it would be a while, offer any help, NOTHING!! FINALLY my husband had to ask for a wood sample color so we could just order online. So disappointing for a company that wants over $10,000 for a bedroom such to hire such a pathetic staff! I do interior design for a living and I would NEVER recommend or send my clients here ever again! I had no idea how my clients were being treated! Just pathetic!
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December 2022 by Adiana Udoh
I also went in there and the employees were too busy chatting with each other than to offer any help. Most didn't make eye contact. One lady was on the phone and said a kind hi, but other than her no one else spoke to me. I won't be back and will be taking my business else where. I've learned not to spend my money in places like this.
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October 2022 by Orlando M.
Obsessed with this store and the furniture. I wish I could furnish my whole home here! We did end up ordering a few items and I love their quality! Goisha is amazing and always so welcoming. I recommend this store 100%!
