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April 2024 by Barry StrickLand
Terrible customer service at the Winter Park Branch Was told to come into branch to complete a transaction. An emplyee name Eric keep me waiting for 3 hours to see someone only to be told we need paperwork that we were previously told we didnt need
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February 2024 by LEE WOOLSON
If you are active duty a veteran or retiree from the United States military or have the same address as your spouse or relative you can join the Navy Federal Credit Union. They are the biggest Credit Union in the world.
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February 2024 by Irving Santiago
Bit of a wait, nevertheless, they were very professional and answered every question I had with a smile. I even left with some literature.
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December 2023 by Janette Rojas
Always a pleasure
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December 2023 by Jose Marrero
Outstanding customer serve, very friendly!!
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November 2023 by celso mascarenhas
Good customer service ?
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November 2023 by Elaine Diaz
Longs wait no greeting on the front take ridiculously long time with customers day wasted
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July 2023 by Tris
Terrible experience today 7/29 at 11:25am with Eric a teller assisting the drive thru at the Winter Park branch. I explained I was picking up a cashier check that was submitted online yesterday 7/28. Eric never asked the amount or the designated payee. I provided Eric with my driver license and the navy federal credit card associated to the joint account. Eric automatically assumed I was not on the joint account and he could not issue me the cashier check. I asked to speak with a Supervisor and he mentioned he was a Supervisor. The primary holder had to call customer service and confirm the check was withdrawal from the joint account. I'm a Supervisor myself and would never treat my clients the way I was treated today. He was unprofessional and showed no empathy or never mention for me to come inside to see of he could better assist and find a resolution. If Eric was not familiar with the process regarding cashier checks he should have asked for assistance from his fellow peers. I was really upset and felt I racially profiled by Eric today. I'm thinking about closing my accounts and banking elsewhere due to the issue I encounter today.
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July 2023 by Forbes
Never opened an account in 10 mins before! Lynn was very effective
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July 2023 by Diego Salazar
Always friendly professionalism at all locations
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July 2023 by Mike Dellamonica
Great staff excellent location. A++
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May 2023 by Romane
Never opened an account in 10 mins before! Lynn was very effective
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March 2023 by Noah Grant
Very rude teller right when you walk in. My wallet got stolen, and I needed a new debit card, and the teller just told me that they don't print new debit cards. She refused to explain further. I had to ask someone else to find out that they WILL print new debit cards, they just need me to get a new id first. Terrible customer service. The gentleman up front was WAY nicer.
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February 2023 by Melissa Authery
Sonya was a great help with my transaction today. Great customer service.
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October 2022 by Nae
If you visit this branch steer clear of Janice. She has absolutely NO customer service skills and a terrible attitude. I usually visit the branch on E Colonial but came here today as it was more convenient. I’ll stick with my location to avoid having to deal with her. Give her some training on compassion and servicing her customer. Can’t imagine how she treats Veterans. I will say that the Assistant Manager here is very nice because I definitely called to complain.
