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August 2023 by Elyssa Lajara-Delgado
My husband and I have never once written a negative review for a business. We know mistakes happen or someone might be having a bad day and we always extended grace because of that. However we felt the need to warn others of the experience we have had due to safety negligence of their repairs and the lack of properly repairing the damages that totaled close to $17,000.Nine weeks ago we got into a car accident and our insurance was going to send our car to a local auto body repair shop. We called the Honda we got our car from to see if they can do the repairs however that’s not something they offer but they recommended Maitland Auto Body as an authorized Honda repair shop. With full confidence since Holler Honda recommended them we took our 2021 Pilot. They had our SUV for 7 weeks and we were extremely patient believing this was the best shop our SUV could be repaired at. However since picking it up we have had on going issues. Here is a list of some of our issues.• When picking up the car on 7/13/23, there were multiple items left in the vehicle, including a spray paint can, car parts in their original pink wrapper for a different vehicle, and multiple mold plastic pieces and hardware fasteners from the vehicle (including additional components we found the next day up to the present day)• The vehicle was still dirty after we were told it was detailed• External panels on the front and side of the vehicle were not secured• The front cabinet light fixture was not secured as well as the phone charging pad on the console• Panel molding beneath glove compartment was detached• Multiple pieces broken on center tread of tire (we were told it was likely from tow truck transfer for body painting)• The front passenger window switch is defective• Cabinet liner was filthy and stained, and was not told it was on back order until we mentioned it• Drivers side passenger door handle molding broken off• When making sharp turns, driver’s side that was hit makes noise that sounds like it’s coming from the axle & not properly repaired• Brakes are making noise• Driver’s side seatbelt locking mechanism has intermittent resistance• AC is not cooling properly intermittently• Loose suspension components (Safety concern) Which was discovered by Holler Honda in one hour. Before having Honda inspect it we took our car back to Maitland Auto Body and they told us our car was fine after having it for another three days. They said we were driving with the emergency brake on. Which is we knew wasn’t the truth so we decided to take our car and pay out of pocket to Holler Honda which they found the suspension was not properly bolted downZIt has been two weeks since calling the shop multiple times raising our concern with our car that wasn’t properly repaired and one week since writing a formal email. This week our insurance adjuster went out to raise our concerns on our behalf and Carlos finally called us back once on each of our phone lines. However my husband and I were both at work and have tried to call him back multiple times since then and haven’t heard back from him. We have called the shop and left messages, we sent an email, called his cell phone, sent text messages and even voice notes in hopes we would hear from him before having to escalate this issue. Throughout the last 9 weeks we have been extremely patient. It is very unfortunate a recommended auto repair shop by Honda has shown no concern for the safety & concerns of their customers. As well as for their customer service with communicating with customers.
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July 2023 by Loren L.
It happened twice --- How can that be? ...I am waiting at a red light and bam! Someone slams into my car. Well, the good news is that Maitland Auto Body, delivered accurate estimates and then did a quick and beautiful job repairing the damage. Jennifer and the owner were so accommodating and I had my car back both times earlier than expected. Thank you for checking all the professional and personal boxes and doing an outstanding repair. Hope I don't have to go back--- but if I do, I will return to Maitland Auto Body!!
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July 2023 by Austin Erdemoglu
Took my car there a month ago to get fixed. Still not even close to being fixed. Now I get to pay a couple hundred dollars in rental fees because they can’t do there jobService: Body & Trim
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July 2023 by Loretta Manes
I got put on the schedule immediately. Cost to repair was fair. Courtney was SOOOOO helpful and nice. I can’t wait to get my car looking great again.
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June 2023 by Kyle Curran
Got hit by a semi truck on I4. Maitland Auto Body, specifically Kourtney (spelling?) was recommended to me by Todd from Complete Auto Care down the road. He was correct to recommend them to me. Despite not being an "in-network" repair shop for insurance, they dealt with the estimate and back and forth, including for sublet damage. I have no issues with the quality of work.Services: Painting
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May 2023 by Kaydence S.
Let's just say a different shop confirmed my concerns with the repairs and additional damages done in the process of repairing my car. I don't recommend this shop based off the lackluster work they did with my first repair, total disregard for others people's property in their care is what they have. Everything went south with this repair.
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January 2023 by sandy creech
My 2019 jeep had the paint bubble in the hood latch. Once Chrysler approved the repair, I took a chance with Maitland Auto - WOW WOW! They repainted the entire hood, and the paint is an EXACT MATCH! I'm so very happy with their work, highly recommend it!!! Pictures of the latch paint bubble. Hood area before and after work.Service: Painting
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December 2022 by Alyssa Rothenberger
I took my car in to have my bumper replaced and they were amazing. I was well informed of everything that was being done to my car & they were able to answer all my questions. My car was done very quickly and came out like new. I highly recommend Maitland Auto Body.Service: Body & Trim
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December 2022 by Jeff
Yeah don’t go to this place if you’re looking for a fair price. Literally quoted me 3 times the price other places where offering for the same work done…
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October 2022 by Karen M.
Second time I bring my car for a fix as I am a clumsy driver, again, very happy with outcome. They have knowledge, good costumer service and great mechanics. Will always recommend Maitland auto Body and bring my cars as many times as I crash or damage them. 5 Star! thank you.
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June 2022 by Mr. Wisenhiemer
It took them half a year to fix my cosmetic damages. They are inconsistent with calls and blame everything on back ordering parts and won't share any info with you regarding progress. When I got the vehicle back the taillights were out, tires all had holes, gas was at a quarter, oil was empty, and they had removed my hitch (without asking), and my battery was dead. I would rather sniff anthrax than take my vehicle here again.
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June 2022 by Farida R.
With the time its work quality has deteriorated. They did give me discounted price verbally. I was happy. At the time of payment they charged me full price. I was never told that discount will be with cash only. They did tell me to come back with cash. But who wants to waste time and gas now a days. It is not fair at all. And I am not happy. I have recommended many family members to them in the past, because of their quality of work.
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March 2022 by Karl Salisbury
Excellent job, fair price and on-time...once they answered the phone to get the ready date.
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March 2022 by Dominique L.
WARNING!!!! DO NOT BRING YOUR CAR HERE!!! NEGATIVE 3 STAR RATING!!! I Brought my 2020 Mazda 3 soul red metallic sedan here to have my bumper replaced due to an accident. I was recommended by the Mazda dealership where I purchased the car to go here just to find out later, that was a HUGE MISTAKE! I had an appointment scheduled to drop off my car on 2/21/2022 and they said it will be a 2 day process, unfortunately my bumper was on backorder so it took longer than that. My car was still drivable, so I asked if I can drive it until my bumper come in, they said no unless you pay us to put the old bumper back on. I declined that offer and waited for my bumper to be delivered. I received my vehicle on 3/11/2022. When I went to pick up my car, THEY LOST MY KEY! I have push button start so when I tried to start my car it said key not detected. While they are looking around for my key, I went to look at my car bumper to make sure all the damage was gone. The damage was gone and then the Manager yelled found your key and I drove home. On my way home my blind spot sensors were acting up saying a car was next to me when it wasn't and when a car was in my blind spot it wouldn't alert me. I parked my car in the sun next day to take pictures of the vehicle and you can see they didn't match the paint well to match the rest of my car. I called to complain about the issues and the Manager told me they will repaint it and the sensor issue I will have to go to Mazda. I came up to the body to drop it off to be repainted and the owner shows up and says the paint job is fine and only way he will repaint if he thought it wasn't ok I told him you can see the demarcation where the bumper to body changes colors, it is slightly more darker on the bumper. He told me thats as good it's going to get and yelled at me and told me to get out of his shop. They charged the insurance company damn near $2000 to cause more damage to my car. I told him the manager told me you will fix it he said she doesn't run anything. The owner was very rude and never introduced himself to me properly. Never bring your car here if you want it back to the way it was before your accident. You will come out with more problems than you came in with!!! Look at pics below. Still going through the process to get this issue handled.
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February 2022 by Ines Zapata
By no fault of my own, I was in two car accidents in 2021, and a friend referred me to Maitland Auto Body. The first time I brought my vehicle in for repairs, it was a good enough experience and I did not have any issues. I decided to return to Maitland Auto Body for service after my second accident.I was hit on the front driver's side bumper, but could still drive my vehicle. I informed Maitland Auto Body I would continue to drive my car until all parts needed for repairs were received. Approximately five weeks later, I received a call stating all parts were in, so I dropped my vehicle off to begin repairs. My auto insurance paid for a 30-day car rental, which I picked up the same day. Three weeks later, I followed up with Maitland Auto Body for an update. I was told my car would be ready the next week. Two days before I was to pick up my vehicle, I called to make sure the car would be ready. I was then told my car would NOT be ready, and they were still waiting on the hood to come in. I resolved to have them put my car back together so I could drive it until all parts were in to complete the service. I explained I could not afford to pay for a daily car rental, unknowing of how long it could take for them to get the hood.I drove my vehicle in that condition for another 2 months waiting for the part to arrive. During those two months, several phone calls were made to both Maitland Auto Body (many calls unanswered and if answered they were extremely rude) and my auto insurance company, where I learned my auto insurance had already paid Maitland Auto Body in full. I was very concerned my vehicle would not get fixed, but the body shop called and the part had finally arrived. They completed the service October 2021.In February 2022, my car was making a terrible noise. The sound was coming from the front driver’s side tire area. I took my vehicle in to the Honda dealership. Their mechanic informed me the ball joint and tie rod should have been replaced after my second car accident. He said my car was hanging from a thread and that eventually my wheel would have come off. I am fortunate to be alive today. The reason for this review is for the safety and well-being of this community by informing others.
