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January 2024 by Jake V.
Signs say sale, employers say no! When pointed out they became dismissive saying there's nothing we can do about it, have a nice day. I remained in a calm voice saying it wasn't a big deal and that it happens and they acted as if I was yelling at them. Maybe cause I was right but they couldn't honor the sign?!? My complaint isn't paying full price but rather the behavior that was surrounding it. The inconsistency with what the employees said and then how it seemed like I was the bad guy for pointing out a sign with a different number on it
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July 2023 by Toni D.
My first time shopping here the other day. I was looking for a new dry cat and immediately when I walked in I was greeted. The guy behind the counter asked if I needed any assistance and I did need some recommendations. This was by far the best customer service I've ever experienced at a pet store. He really explained the products well. The only reason I didn't end up buying anything was that I wanted a dry food I could also get at petsmart or petco. I didn't want to limit myself to only shopping at Pet Supermarket and they had a lot of brands only sold there. Also, be prepared the store felt a bit warm. I'm not sure the AC was working.
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June 2023 by Susan M.
Great service, excellent products, helpful representatives. We like the pet wash, a good way to stay clean between grooming
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June 2023 by Alvin L.
This location, was amazing. I bought a baby bearded dragon, and she died. It was just outside the pet period, but once I spoke to the store manager , he and one of his other employees helped up replace her! They gave us an awesome 2nd chance. We appreciate you Alex, and Chris!
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November 2022 by Alyssa S.
Abusive practices. Betta fish should not be kept in small bowls like this. They need AT LEAST 2.5 gallons of water each and a filter to keep the tank clean. If you don't have the space to keep betta fish properly in your store then do not sell them. Multiple betta fish on this shelf were dead, and several bowls were visibly dirty, which is extremely unappealing, so how is this even good for business? If you are interested in buying a fish I highly recommend you go to a store specializing in fish where the bettas are kept properly. The parakeet and gerbil displays were also depressingly small, though at least none of those animals were dead, yet. I understand that Pet Supermarket is a chain and ethics are not their top priority, but the least they could do is refrain from outright animal abuse.
