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May 2024 by LINDA BROWN
The Manager Alex Was untruthful ..my card was charged for 3 days , instead of 2. Days, BMW PAID FOR 2 DAYS, And my card was supposed be charged for 2 days, spoke with the manager Alex keep saying the saying the same LIE over and over, my card will be adjusted has yet to be corrected, ..THIS COMPANY Need take his Manager Role Period.
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May 2024 by Bill Kroll
Alex and his team at this location are top notch! They went out of their way to make my return process easy and even gave me a ride home (locally)!I’d definitely return and rent here again - thanks for all your help !
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March 2024 by Annabella Kadavanich
This is the best Hertz location in Central Florida. I have been renting multiple cars from this Hertz location, and it has always been flawless and exceptional. My cars are clean, ready on-time and once I could even swap a car for free. Alex (the manager) and his team are lovely, easy-going and professional. Awesome job guys!
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February 2024 by Christopher P.
They have always been a great to me! Always having the vehicle I selected online! Cleaned cars always! Wait time is always on point! In and out with in minutes!
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February 2024 by Leo Martinez
Very bad service from the receptionist
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February 2024 by L V
They were very helpful, cost-efficient and friendly. I only wish they had answered the phone just to address a quick concern. However, very few businesses answer the phones as of late, so that is just par for the course. I would definitely rent from them again if the need arises.
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January 2024 by Phillip Call
Rented a 2023 escalade and it was great, no issues
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December 2023 by nicky snider
Employees and customers speed down a dead end road to cut through the back of the hertz parking lot when there’s little kids outside playing and a preschool at the other end of the street but they care about no one but themselves shut this place down the building it’s in was never supposed to have anything to do with cars because people are careless and speed down a residential street
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November 2023 by Stephanie H. Cheeks
The absolute worst rental experience. I almost didn't get car. The rental car was dirty and unwashed. The sales manager bumped me as I was doing my rental. I complained and she told me there was nothing she could do, as body shops are top priority over same day rentals. I made a reservation. I complained more and she was somehow able to accommodate me. They didn't even inspect before renting it out. The site says they accept debit cards but I was not able to use it, since it was a same day rental. I took 10 minutes to move money over to my credit card, and walked in to hear " I'm so sorry your rental is no longer available " I had LITERALLY just gave her a card but she said I had to change my payment method. Then she wouldn't call anyone because the manager over her was on vacation and the stand in manager was not available. Unnecessary inconveniences. I was not pleased at all.
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October 2023 by Diana Narvaez
Thank you so much, Alex. You went above and beyond to assist me and I am so grateful for you.
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October 2023 by michael buckley
DO NOT get a rental car here. We had the ABSOLUTE WORST SERVICE! We were instructed to come to this location by VW. We scheduled our service appointment with VW. Contacted Hertz, spoke with ALEX who claims to be the manager, he was made aware I would be in need of LARGE SUV. He states no problem. Upon getting there he comes out with a small Buick Encore. Upon seeing it my husband and I advised him this car was NOT going to work as I have a stroller and THREE car seats that needed to fit in the back hence the reason we requested a LARGE SUV to begin with! Upon trying to fit the car seats in we discover the back seat doesn’t even have seatbelts!!!! Upon searching everywhere, digging our hands into the whole, folding the seats over to find it there was no seatbelt! We made Alex the manager of this. He said “I don’t service the cars I have I no clue why it’s not there. This is the only vehicle I have take it or leave it” I informed I can not take the car with no seat belt. He claims he is too busy to deal with this. He is slammed from fields BMW & Honda sending over too many people. I said you need to figure it out. He then put me in a focus. After getting situated in the focus. Alex calls Bob and says they can come out of that car I have a Cadillac I put them in but it’s dirty and we don’t have time to clean it. Upon getting in the car it had the previous customers information. I contacted Alex AGAIN telling him this. He states so? What are you going to do with his name and the last 4 of his card information? Alex’s foul customer service, piss poor attitude and lack of attention to detail is the reason I will NEVER come to to this place or a hertz!! Not only is their customer service and quality of cars disgusting their SAFETY IS CLEARLY NOT A PRIORITY! WHICH WILL NEVER BE OKAY. A 4 month old and 6 month old boy buckled in! They will be reported to the BBB IMMEDIATELY
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August 2023 by Justin Dillon
Horrible service, had a reservation for 12pm on a Saturday that I paid for in advance showed up at 12:05 and the guy said they were closed and he couldn't rent me a car...... I will never use these guys again
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July 2023 by Richard Lowell
Save yourself the headache and choose either another Hertz location or a different company altogether.Generally speaking, we've had great experiences with airport Hertz locations. I have enjoyed the President’s Circle® status.Here are the facts: the vehicle given to us at this location smelled of cigarette smoke and was infested with roaches. Since we had plans in place, we tolerated the smell but when a roach literally flew out of a air conditioning vent, we instantly drove to the nearest Hertz and switched out the car. When we returned the car to the Fairbanks location, the doors were locked during normal business hours because their employees were late.When they arrived 19 minutes after their opening time, one of the late staff checked my rental car and gave my receipt. It was an unremarkable exchange, or so I thought.The next day, I noticed a fee was charged to my credit card by Hertz. When I was finally able to speak to someone at Hertz (after being on hold for 30+ minutes), I was told that I returned the vehicle with less than a full tank.Thankfully, I had taken photos and a video of the interior, including the fuel gauge when I parked the car at Fairbanks for return. The phone representative said she would remove the fee after I explained that I had proof of a full tank at the time of drop-off.Here is how the front staff can do better at this location.1. Improve the quality control for your vehicles. Do not rent out cars unfit to be driven.2. Show up to your job on time.3. Notify customers of additional fees at the point of sale or return.I hope this review prevents you from experiencing the horrifying and poor customer service at this location. If they consistently continue these types of practices, I would be genuinely surprised if they are still in business in 5 years.
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July 2023 by Pietro Ricca
Made a reservation and go to the location and they don’t have a car for me, however the manager, got to work and helped me finding a car for me and after a short wait i was on the road. Very appreciated service
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April 2023 by Bob Agee
Very kind and knowledgeable staff! Though Very busy they did not lose their cool. Took us out to the Tesla Model 3 and showed us the basics.
