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November 2023 by Logan Spearin
Updating my previous review as I was met with above satisfactory response. On October 28th I purchased an awesome 2023 BMW X3 in dark graphite metallic. Being from Jacksonville, I had sent family whom lives near by to check out two vehicles I was interested in.Luis in sales was very friendly and easy to work with. Answered all my questions and even took me on the test drive via Facetime. My family pointed out a few blemishes and was told they would be fixed prior to delivery.Financing was lightning fast, I have purchased 9 cars in my life time and this was probably a record! Even got to fill everything out from the comfort of my own home.Car was delivered on 10/30 smoothly, I noticed the blemishes were still there and reached out to the sales reps. While there was some hiccups in keeping me updated on things, they have exceeded my expectations on fulfilling their promise. They delivered a similar vehicle to my home as a loaner and has been very responsive thus far.Thank you Luis, Brandyn, and The Winter Park team, for making my first long distance purchase a breeze. I will be back for my next BMW in the future!
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November 2023 by Kenny Campbell
Kavette has been awesome assisting me with my car when I took it in for a diagnostic test. She went above and beyond to get what was needed to get my car fixed and kept me updated on every event that took place in the process. Also the mechanic provided all I needed to know regarding all possible issues with my car. Service was excellent!
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November 2023 by Daymaris Fuentes
Couldn't be happier with my experience. Sales person Justin Rowe was amazing, excellent service. He was very nice and helped me decided. Also, amazing and smooth financial process service from Brittani.Thank you!
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November 2023 by Liza Melvin
Purchasing my first BMW with Steve was a great experience! Steve was attentive, courteous and professional throughout the entire process. He has texted me several times after my purchase a few months ago to make sure all is going well. Steve, keep up the good work!
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November 2023 by New Me
Bryan my Service Technician did an awesome job! He was very thorough when explaining what he fixed and what possibly may need attention, in the near future. Also the cashier was really nice as well. The lounge area is lovely, and if you get hungry feel free to eat or grab a snack on the house. My 4 stars is only because of course, a BMW costs more for maintenance or repair services at the dealership verses an outside Certified ASE mechanic shop.
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October 2023 by Andrei Avram
I recently purchased my first premium car, a BMW, from this dealership, and I couldn't be happier with my experience. From the moment I walked through the doors, I was treated with the utmost professionalism and kindness.Sam, the salesman who assisted me, went above and beyond to ensure that I had a seamless and enjoyable car-buying experience. He was not only knowledgeable about the BMW lineup but also patient in answering all my questions and addressing any concerns I had. What truly stood out was his willingness to assist me with the paperwork on short notice. He made me buy the car, he wasn't pushy at all, like you can see in many other dealerships.If you're in the market for a premium vehicle and are looking for a dealership that combines exceptional service, expertise, and genuine kindness, I wholeheartedly recommend them. My simple rule here is to go ahead on dealership with at least 4.5 stars in ratings, so you wouldn't have unpleasant issues, and ask yourself, are you willing to come back to deal with them like car service and other.Again thanks to Sam and the entire team for making my car-buying experience memorable. I'm now the proud owner of a fantastic BMW.
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October 2023 by Grisha Fabian
Hello, I want to say thank you for your service, the mechanic fix my car 2019 M5 F90They changed axillary water pump and fen. No any issues. Thank you so much ❤️
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October 2023 by Alisha Lamy
Purchased my second vehicle from Fields in Winter Park. Chris made the process smooth and stress free. What a great experience from every single department! My Service Advisor, Marco is always professional and informative. He’s THE BEST and is greatly appreciated! Very nice dealership! Highly recommended!
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October 2023 by David T.
Nice dealership amd friendly staff. They listen and do their best to put you back on the road .
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September 2023 by Mona Loves Sunflowers
Good afternoonFirst, I would like to express that I'm not satisfied with the time it took after the video with the inspection was sent to me and the time it takes for the service advisor to contact the client. No one contacted me with the estimate, after 75 minutes of the inspection video being sent, I had to call the dealer and get transferred to the advisor that was assigned to me and of course he said that coincidentally he was just handed the documents and was about to call me. However this is not the first time. I've had this issue. I've been going to this location for my car maintenance over the years and it's always the same.Second, I opened the hood this morning to add coolant as the message came up and found 2 caps/lids loose. The AutoZone employee said they belong to the AC which means after spending over 1k in service for the AC your employees were negligent and not careful at completing their job.Third, there's a hose that's partly melted and if I noticed, it is impossible that the certified mechanics didn't notice that during the inspection and failed to notify me.Fourth, it's obviously they don't care for the feedback. I have informed them of this incident and no one has reached out.When you schedule your service appointment be prepared to waste your entire morning or afternoon.
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September 2023 by Diane Foxx
The service at Fields BMW of Winter Park was beyond awesome. I had sought help from 2 body shops, a wind leak specialist, and the Fields BMW of Daytona. They ALL went out of their way to NOT be helpful. I was especially disappointed with the Daytona BMW "service" (I use that word lightly--more like NO service).However, from the time I entered your doors, you found a way to provide quality customer SERVICE. Everyone that I dealt with was above board professional, knowledgeable, and helpful. In a matter of 24 hours, your service center had the problem diagnosed and repaired meanwhile providing me with transportation and a delightful breakfast.I have told everyone I know how awesome your team was. After 6 months of seeking help, your team came through with flying colors. It is so nice to ride in my car with NO annoying wind noise.You will be my choice of SERVICE centers for the life of my little BMW X3!
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August 2023 by Donny Bravo
Just had an A++ experience purchasing a 2022 Lexus from this dealership. Working with Tony was The Best purchase experience I have had. Thank you Tony and Fields BMW
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August 2023 by Kevin Colon
Marco was very detailed and attentive with me. He made sure my transportation needs were met when I encountered a flat tire on my car. He made it possible to even go to my job and not had to call out because of the flat tire. Excellent service provided by Marcos, making sure everything is perfect.
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August 2023 by T Family
My overall experience was great. Karen, the manager, followed through with me every step of the way and made sure I was aware of the entire process. Their mechanic team sent me a video of my vehicle's pre-inspection, which was really cool. However, I wish their customer service would not cold transfer me to a voicemail when I called to ask a simple question. Also, a simple greeting would be delightful when I entered the building to pick up my vehicle.
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August 2023 by Sue C
Excellent & quality service! Feels home too! They serve complimentary breakfast & lunch! They have great space & ample tables & chairs while you wait. I would like to commend Kareem, my service advisor, that he was very diligent, caring and very patient with anything I needed. Best BMW service center so far!
