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July 2024 by P Guerci
Great Bank, good Location, but only 1 cashier working, and the line is getting bigger. Not the best place to Bank if don’t want to waste 30 minutes of your time. It requires patience to bank here.
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June 2024 by Fazeel Gareeboo
Needed to pickup a foreign exchange order. Arrived just before 10am. A few people gathered up before they opened the doors. I had just one lady ahead of me. She did not take too long. Teller was very friendly and efficient. Checked my id and gave me the notes and I was out of there quick.
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January 2024 by Yileny González
This bank is definitely going from bad to worse. The lack of clarity and information to carry out the procedures is immense, there is a need to unify concepts and information for the user, wasting time.
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January 2024 by Yileny Collcuchi
This bank is definitely going from bad to worse. The lack of clarity and information to carry out the procedures is immense, there is a need to unify concepts and information for the user, wasting time.
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November 2023 by Margo Riley
Check hold for a week because of ATM machine
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July 2023 by John SMITH
I mean the 2.1 review ratings says it all about this location. The worst service you can encounter at a bank what a shame.
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July 2023 by The Truth Hurts
Requel is the cashier I've ever encountered horrendous service am changing banks for sure.
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July 2023 by German Antonio Piedrahita
THEY ARE KIND, SMILING AND A SUGAR BUN LOADED WITH HONEY
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September 2021 by Jennifer S.
I have received a business check that was thru bank of america. They are not helpful with verification of the check i deposited. Everyone says the same story but can't talk to my bank chase to verify the check is valid. I have to wait 10 days to receive funds because they can't verify anything
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March 2021 by Abanoub Shenouda
This bank was super helpful and the best person there is leonard willoughby
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February 2021 by Michelle Winters
I love the drive thru ATM. I'm newly handicap and it come in super handy.Thank you BOA for thinking of us handicapped!!!!!
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November 2020 by John Leon
Tried to get documents notarized, the wait was an hour. I was about to sit and wait but was told by teller to remember my spot as there is no check in log for customers to place themselves in line. Not organized and short staffed.
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November 2020 by David Taj
The worst bank in us
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July 2020 by Paul L.
I'm a pretty big BOA fan as far as big banks go (SHHH - don't tell Elizabeth Warren) - reason being, since moving a lot of our money into Merrill Lynch, my wife and I both qualify for their top-tier reward program, with the most important benefit being the great cash-backs that we get from our Visa card (3% in the category of your choice becomes 5.25%!). And whenever we've been in the branch closest to us, in Lake Mary, we've had great customer service, even if a bit of a wait is usually in the cards because they are so busy. Well with THIS branch, we had no luck. We were going in this direction/area one time a few months ago; we needed some docs notarized, but after waiting to speak to someone, we found that they had no one there who could do that on that particular day. Our bad luck, or just not well planned staffing ... we'll never know. My preference is that any major bank like that ought to have 2 or 3 qualified notaries public, so that if one falls ill, take vacation ... the customer is not caught short. Then the next time we went, we found out this branch had been closed, due to Covid-19. I don't think I can give that 3 stars and call it "A-OK".
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December 2019 by Brian Andrew
Met with a charming teller who helped complete the forms to auto pay Visa from Checking. It worked once and now it failed and fees are assessed. Worse, the Visa was now declined during Christmas retail transaction - embarassing!
