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November 2023 by Gladys M.
Went in for a possible tire change and the person who attended me was able to help, he was kind, helpful and courteous. The price was decent too. Will be back in the future, thanks.
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November 2023 by Tommy Z.
On of my tires was losing air on our rental, stopped by and was met with awesome service by Nico who not only filled up the deflated tire but also did a courtesy check on all other pressures
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November 2023 by Deborah Brubaker
It was a wonderful experience. Everyone was great. This will be my auto shop. Its perfect great mechanicsDeb Sersch
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September 2023 by Sam Complains
Took my car to Tuffy’s to get an oil change about a month ago and they installed the wrong oil pan plug, the plug they installed was much larger than the original. Instead of notifying me they decided to install it anyways and since it was a much bigger size it actually shaved off chunks of metal from my oil pan so now I’m at Firestone in South Lakeland (highly recommend them instead of this place) getting it fixed. If you need any type of service stay away from this place as even a simple oil change could leave you paying for damages they cause themselves.
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September 2023 by Bobby Rittinghouse
I have been using this particular location for about eight years. They service all my personal vehicles and work van, Excellent service! Highly recommended!!!
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September 2023 by Rosie
I had trouble with car car stalling and turning off while driving. Took my car in to this facility due to reviews being okay and their availability hours. I had to leave my car for a few days until they could figure out what the problem was which was supposedly a computer issue which cost 1k. The day I was called to pick up my car I was then informed I needed a new battery; another $250. Within an hr of driving my car away it was still doing the same thing. I contacted them and was told to bring it back a few days later. After taking it back I was told that the update failed and they had to do it again and there would be no charge due to it being under warranty. This was concerning to me because why would I be released my car if the upgrade on computer failing. I picked up my car with skepticism due to first failure and again within the hour of driving my car failed this time causing my to be inches within having an accident. I contacted the facility again but this time they were minutes within closing and was asked to bring the car back in after the weekend. I was assured all of the engine was checked and they would have to drive the car with machine hooked again; something I was assured had been completed prior to assessment and prior to releasing the car to me both times before. I ended up taking my car to another mechanic whom diagnosed the exact problem within 15 min and also informed me of other problems. My car was fixed by another facility within a few hours and it cost less than $400 with new parts. My car drives perfectly now no thanks to the mechanics as Tuffy.Services: Electrical repair
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September 2023 by Joe Hassett
Since I moved to winter haven tuffys automotive has been the only mechanic shop that all my cars are serviced. The manager and two mechanics that work there are in my opinion the best in the business.
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September 2023 by Deborah Marcellino
New to Florida went to Tuffy’s first time with coupon for synthetic oil change. Wait time was around 45 min. I was aware I needed new tires after my long trip moving.Ordered 4 tires, balanced for my 2017 RAV4. Little over $500 new tires.Pleased with customer service, will be back but next time I want any issues shown to me before work done.Services: Tires
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August 2023 by John Porzio
David seems to make this place run well he helped me out and took care of me ASAP, a couple of other guys and the one lady is why there is one star missing, I believe 4 stars is a good rating and nothing is perfect these days, I would go back again and I would recommend trying to leave your vehicle or have time to wait. Busy place
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July 2023 by Maksym Gendron
I went there to have my AC checked on my car, they sold me a service that includes emptying/refilling the system and a full inspection for leak. They called me back the same day to tell me it would be 1800$ to change compressor because the clutch was stuck and that there was no leak.I went to get the car back and had a look at it myself. I sent it to the garage at first because I'm a canadian on holiday with a newborn baby and my partner.Took me about 15 mins to find a massive leak that they could not have missed if they checked. The clutch wasn't stuck at all. I fixed the leak and air con is working perfectly.So they basically just plugged it on their machine, filled a system that was leaking and since it wasn't working wanted to change everything... really disappointed, they wouldn't give me any sort of refund for the service they sold me without really doing the work.I would not go back.
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June 2023 by Trina S.
Went in for a standard oil change they tried to upsell everything else as expected however was quoted a 30-minute wait time was there two and a half hours had to go in and check progress of standard oil change.
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June 2023 by Jessica Sutton
I come to tuffy's for all my auto repair needs!! The latest issue I had my ac compressor replaced a year ago, I brought it in to have it looked at and Tj and Jay were amazing. Replaced free of charge even though the warranty was out. I won't go any where else.. they are the best most honest shop around. TUFFY on cypress gardens by walmart.
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June 2023 by Eli Diaz
Used to be great, emphasis on "used to be" now it's just OK (at best)I brought my car here for anything and everything (for more than 4 years) but sadly it's clear the only thing they have become with time is mediocre...No more.
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April 2023 by Caryn Gratton
I called the night before to check prices on my tires. Was the best prices in town. I did not make an appointment you can if you like. I didn't mind the wait cause I wasn't sure if I was going to get off on time they did a good job. Very polite and really try to help you. I'll definitely go back there.
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April 2023 by Evelyn Robles
I called on the phone and was told to bring my car in to be diagnosed. So my husband and I went there and waited just to be ignored. My husband said something about it and was treated horribly. I went there not long ago for alignment and I thought I keep giving them the business. But I guess now you lost a customer.
