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July 2024 by David Kaylor
Like a good neighbor… What a joke.
My teenage son hit a curb and blew his tire so he got off Cypress Gardens Boulevard immediately and parked in the driveway of this business. It was 4:45 on a Friday. I got up there as quickly as I could and we were there for about 30 minutes while we worked on getting the tire changed.
As opposed to showing just a slight bit of understanding, an older woman came out and started hectoring us about moving the truck. She rambled on about it being a business and us affecting customers (there were none). It is worth noting that this conversation occurred just a few minutes before the office closed so there was no reason to be that nasty.
We weren’t blocking anything or anybody, and we were going to get out of there very quickly.
Sadly , this is not the Winter Haven I grew up in. And it most certainly was not a neighborly position to take.
She seemed like just a sad, angry woman. So, if you’re thinking about doing business with this company, keep in mind that “like a good neighbor”is just a slogan to them.
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May 2024 by SherGary
Very friendly, honest service with comparable prices.
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April 2024 by Tami Vilencia
I just want to praise "Yates" State Farm insurance and calling out Kathy. What fantastic customer service! Kathy took the time and explained what I have on my insurance in great detail and also what they can offer me. I just want to say that I haven't had such great customer service in a long time.
Thank you Kathy!!!
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November 2023 by Mike
A rarity of appreciable characteristics in both person and business alike.
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November 2022 by brenda mullins
Do not go here very dirty and the food was disgusting ? I don't even want to give them a 1 star. THIS PLACE SHOULD BE SHUT DOWN.
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July 2022 by Timothy Bozeman Jr
L.B. and his crew are the most pleasant insurance team I've ever had the pleasure of dealing with. I had such a good experience, that I moved my entire family's insurance over to his office. I can't recommend them highly enough!
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May 2022 by Jenny Gage
L.B.Yates State Farm office staff have always gone above and beyond for our needs! We are very pleased to have found them when we moved here two years ago! Differently a good Neighbor to have!!
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March 2021 by Brian Wilges
I’ve never experienced such professionalism and quality customer service from an insurance agency. Thank you so much, Cathy for staying late to help me secure my insurance for a new vehicle and you always make me feel like a person and not a number. That matters a lot! This level of customer service is why I always recommend State Farm to my patrons whenever the topic of insurance pops up.
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December 2020 by Matthew Anderson
Ive been using this office for my home insurance for over 5 years. Never had any issues.
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December 2019 by Anthony Pereira
Very helpful
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December 2019 by Elias Dimopoulos
A+++ PLACE AND PEOPLE!
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December 2019 by Jackie McCauley
Good people
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September 2018 by Audrey Demino
Thanks to LB Yates and office staff for making our move to Winter Haven smooth. Keep up the great customer service!!
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September 2018 by Tom Wilson
Friendly staff, great agent that cares about his customers and someone who had been around for as long as I can remember. Keep up the good work!
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September 2018 by William Lamm (Jeff)
Lindsey and his team have handled my insurance needs for almost 2 decades now. They're knowledgeable and efficiant, and a pleasure to deal with.
They've earned my families trust time and again. Highly recommended.
