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February 2024 by DrEve W.
Sury and Culer were amazing customer service reps getting me into my rental car while my car is in the repair shop. I cannot say enough good things about these two young women and their professionalism and leadership as a senior citizen. I was not aware of all the high-tech in a new car, and Kyla gladly showed me everything about the car I was rented. Sury spoke to me the day before and got everything set up and reserved for me and was very kind and helpful. When I showed up at the office the next day both of the girls walked me through the steps and helped me get on the road. Good customer service is hard to find these days in our society and I want their supervisor to know how blessed he or she is to have such awesome employees on their team! Keep up the good work ladies! Kudos to both of you and thank you so much!!!! Dr. Eve Woods
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February 2024 by Jane Sasinek
Nayrelis was fabulous! Nayrelis made sure I had a car to fit my needs, and gave top notch service while my car was in the shop. I've used Enterprise before and will use the company again! Your company has an awesome employee and the others I met also had great customer service!
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February 2024 by Earl Walker
Professional staff, courteous, friendly and expedite. Make me feel as a priority. I will always go to their location for all my future rental car needs.
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February 2024 by Patrick C.
Still waiting to get picked up. Called office and waited on hold for 15 mins... Twice... then the guy tells me they should be on their way. They were already 20 minutes late. Well the place is about 5 mins away and I'm still waiting they are now 40 mins late. Also I booked 2 months in advance for a pick up truck and they told me I wouldn't get one cause they haven't seen any of those in a few days..?. ?
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February 2024 by Wanda “Wanda Mercado” Mercado
Words cannot express how thankful I am for this team. I was in a bind and they bailed me out in 5 minutes. I was in a car and on my way and I couldn’t be happier. Geo is the angel of the hour. His care and willingness to solve my problem are unmatched and his boss and coworkers are spectacular. They have a customer for life. Thank you again
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January 2024 by Andr6964 Jefferson
I received great customer service on my last visit. All the members I interacted with were respectful and extremely pleasant. Thank you for the excellent customer service.
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January 2024 by Daniel Nagy
Kyler was incredible there. She helped answer all questions and was incredibly friendly, helpful and made it a great experience.
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January 2024 by D just call me D
Great service
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January 2024 by Trena Lucas
Always enjoy my rental with Enterprise,Very Friendly and Great Customer Service ?
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January 2024 by Wesley Baldwin
Fast and friendly service. In and out with no problems. Really enjoyed my experience. Highly recommend Enterprise.
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December 2023 by Ms Grant
I totally agree, this location in Winter Haven FL is a Joke. I had a problem from the time I picked up, til I returned. 1st day, vehicle broke down, manager, who dresses like a "clown", for real, is so unprofessional, aft breakdown delayed my trip, manager said he would refund me 2days.... NEVER received 2-d refund, then he called to "flirt" with me by phone, asking me to give him a 5-star review so he could get a promotion... Enterprise, pls hire professional at that location.
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December 2023 by Yadira Sierra
This Enterprise location won't allow you to park your car overnight and doesn't have a shuttle service either. So you have to take an Uber/Lyft to and from the location as you pick up/drop off your rental!!!! Outrageous! Especially coming from Enterprise, they invented the shuttle service!! And if that is not bad enough, well they don't tell you about it on the website as you're making your reservation, so I ended up wasting time and gas driving to and from their location and not being able to rent the vehicle I needed because of their Shenanigans. Worse Enterprise ever!!!!
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December 2023 by JustcallmeTodd
Rented a mid size SUV with my debit card to get the car to drive to Tennessee to see my family but after a day of being there we wanted to go back but we couldn't go back because we couldn't use a debit card needed a major credit card so we were stuck in Tennessee for 2 months straight we got back to Florida with avis
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November 2023 by Jacelyne Myrthil
Jose was so funny, his bubble personality made me feel comfortable to rent a car from Enterprise, he understood our situation and made an effort to help. That's what exceptional customer service is about. Thank you happy holidays!
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November 2023 by Tommy Phillips
Great crew at this branch. Always a pleasure to deal with Geo, Jose, and Kai. Thanks y’all ?
