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January 2024 by Bill Weigold
After driving my car to a neighbors house, the car wouldn't start. After a few phone calls telling me that they didn't work on my vehicle, I was recommended to Empire. I had the car towed there on Wednesday and the repair was done and i had the car back on Friday The problem with the car turned out to be a faulty fuel pump. They also performed diagnostics and suggested some additional service which included an air filter and a brake fluid flush. I was sent a written estimate and pictures. They were very through. I would definitely go back there if I required any service.
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January 2024 by Joe Thomas
This is one of the best auto repair shops in Polk County. The best customer service especially David and the best mechanics. They diagnosed the issues and fixed it and notified me right away and also recommended me some maintenance that needs to be done. I won’t hesitate to recommend this place to anyone. It’s the BEST!!!
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January 2024 by Anthony Ware
Team is very technically capable! The customer service is unparalleled in the service repair business. I drive from Tampa to have these guys take care of my cars. They are honest and do not take short cuts! Trust is earned.. You can trust these guys!
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January 2024 by Tracy Overstreet
Thank you for your awesome work on the Volvo. You explained everything you were doing to the vehicle and we felt very comfortable with your explanation and pricing. We will be back when service is needed!
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December 2023 by Jennifer Banks
This facility always provides exceptional customer service and I completely trust them to perform all the maintenance on my 2012 Mercedes and to keep my vehicle performing like new. I always receive a comprehensive report of what work was performed and they also provide valuable maintenance recommendations to prevent any possible issues. They really go above and beyond to satisfy their customers, I highly recommend Empire Imported Parts and Service and would never go anywhere else for my vehicle maintenance.
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November 2023 by Dennis dudley
Well where to begin? Truthfully I don’t know if they are really trained on Volkswagen or just not have the correct equipment for testing or the lack of knowledge to repair my car.I brought my 2009 VW Eos on a Monday they had it for a full week and never fixed anything. The car had a major gas leak, like burn your eyes vapor, now that is a safety hazard the car could ignite at any time. When they released the car they said “just a residual smell “. They made it appear that I didn’t want to leave the car longer after charging a me $1600. Yes given the benefit of the doubt they fixed a few thing that weren’t related to the original problems.The car has the same errors and problems as when I bought it to them. I feel as if they are incompetent to do repairs on a lawnmower. I shall find a way to get even a partial reimbursement from the courts. Just beware they’re out to make money no matter what it takes.
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November 2023 by Eric Hale
I recently had an outstanding experience with Empire Imported Parts and Service, and I couldn't be more impressed with their professionalism and expertise. My wife's Audi S6 required the replacement of two oxygen sensors, and Empire Imported Parts and Service not only delivered exceptional service but also saved us a significant amount of money compared to what we might have spent at an Audi dealership.From the moment we contacted them, the communication was top-notch. The team at Empire kept us informed at every step of the process, providing clear and transparent explanations for the necessary repairs. They took the time to thoroughly explain why the oxygen sensors needed to be replaced, what the repair process involved, and the cost associated with it. This level of transparency was truly refreshing and instilled confidence in their services.What sets Empire Imported Parts and Service apart is their commitment to customer satisfaction. They went above and beyond to ensure we were well-informed about the repairs, and they were proactive in keeping us updated on the progress. Additionally, they took the time to discuss potential future issues that might arise, allowing us to make informed decisions about our vehicle's maintenance.The professionalism, expertise, and customer-centric approach exhibited by Empire Imported Parts and Service have made them our go-to automotive service provider. I wholeheartedly recommend their services to anyone seeking high-quality repairs, transparent communication, and a team that genuinely cares about their customers. Five stars without a doubt!
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November 2023 by Graham B
I'm blown away by Empire's customer service, it has been a fantastic experience all around. Having car trouble is never easy, but Empire turned the unknown of having your car repaired into an a great experience. The online tool they use to communicate with you is truly very helpful. Greg, the service advisor, was fantastic and kept in regular contact with and delivered the car ahead of schedule! We will be back for sure! You made my son very happy!!
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November 2023 by Sandra K
I had great service and fast service! They did a great job on my Tiguan. I was concerned for the charge of the diagnostics, but the print out of what I needed done was so informative and helped so much! I was not pressured to fix everything at once. I fixed what I needed to now and will come back soon for the rest! Thank you so much!
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November 2023 by Morgan Willis
I was referred here by my local mechanic as they do not specialize in VW cars. I was able to bring in my car hours after I called Empire Imported to drop it off and have it be inspected. They provided a loaner vehicle while they took their time to diagnose my car’s issues. I was told I would receive a call the following day as to what the issue was. They were true to their word and were able to figure out the issues with my car without costing me a fortune. Their service is top-notch and extremely professional. They took the time to listen as I explained the multitude of issues I was told I had from what I thought was a reputable car serving entity, who wanted an additional 6 thousand more dollars from me after I ready paid more than enough to get my car “fixed” there. This place is honest and fair in both their workmanship and in their conversations. My car has not run this well in a long time! Beyond grateful for everyone who helped me with my vehicle. Safe to say, they have a new and happy customer!
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October 2023 by Morgan Nadeau
I was referred here by my local mechanic as they do not specialize in VW cars. I was able to bring in my car hours after I called Empire Imported to drop it off and have it be inspected. They provided a loaner vehicle while they took their time to diagnose my car’s issues. I was told I would receive a call the following day as to what the issue was. They were true to their word and were able to figure out the issues with my car without costing me a fortune. Their service is top-notch and extremely professional. They took the time to listen as I explained the multitude of issues I was told I had from what I thought was a reputable car serving entity, who wanted an additional 6 thousand more dollars from me after I ready paid more than enough to get my car “fixed” there. This place is honest and fair in both their workmanship and in their conversations. My car has not run this well in a long time! Beyond grateful for everyone who helped me with my vehicle. Safe to say, they have a new and happy customer!
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October 2023 by William Taylor
Service my Audi with care and precision each time. Fully capable of finding, diagnosing and repairing any issues I've reported. Timely and friendly, a fantastic local business! Highly recommended!
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September 2023 by Nathalie Robinson
I recently had issues with my Kia Optima Hybrid. Even though they are not specialized in hybrid repairs, they took their time to help and see if they might be able to fix it. They gave me very good advise, even though they couldn't fix it for me. The time, effort, honesty and great advice has me come back for any other repairs on my cars in the future. I highly recommend this place!
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September 2023 by mark longenecker
It was an absolute pleasure working with the guys at Empire!! Attention to detail, courteous, and very professional. Treated my daughter great and had her back on the road in no time. Would recommend to anyone. Thanks again.
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September 2023 by Tiffany Love
I was referred from another local import service company and I am extremely impressed! Very kind, personable and honest! I highly recommend and will continue to use Empire for my import service!
