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September 2024 by Alex Santiago
Excellent service, deliver car on time promise. Very friendly and they are constantly communicating with you.
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September 2024 by Joyce Obermeyer
Why, when buying tires is everything broken out and charged separately? If it has to be done, why not just have a flat rate for everything? Otherwise I was very satisfied with the service and staff.
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September 2024 by Jim Scanlan
Quick appointment, friendly staff
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September 2024 by Genia Inks
I was treated so kindly and everyone was very professional! It’s nice to have a dealership in Winter Haven that is as awesome as this one!! I would suggest anyone
to purchase a vehicle from here!! Thank you all for all your hard work!!
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September 2024 by Harold Baker
Always a pleasure to purchase from Phil and Keith. This is my 4th vehicle in 8 years and sales and service have always been out standing.
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September 2024 by Ron Waters
Great place to carry your vehicle to
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September 2024 by Daniel Tucker
I felt the service started off fairly well. I brought the truck in for lower ball joints as they were making noise when I turned, and when we lifted the truck, you could see movement and play in the ball joint itself. I had bought the mechanics warranty it was under warranty. I brought it to Dodge. Upon bring it in they were fairly friendly. The only issue they had with my truck was the lack of tread on the tires so they wouldn’t drive it other than In their parking lot. Understandable. Shortly after dropping the truck off I get a phone call stating that they are able to repair a whole bunch more things and I had brought it in for under warranty. awesome I gave them to go ahead. Also paid for a few things out of pocket. The warranty didn’t cover but we’re needed with the parts they were putting in. Even got my truck back 4 to 5 days earlier than estimated. And here is where the two stars come in.
Once receiving the truck back a day after getting it back, I noticed there was still a popping sound in the front end crawl under the truck and noticed the lower ball joints had not been replaced and that there is still play in the ball joints. They replaced the uppers and the arm assembly, but did not touch anything on the lower half, few days after the fact, I have to make a trip across country. Halfway through my trip, I hear a flapping sound. They did not put my inner fender in properly due to a result of that the plastic of my fender rubbed up against my tire and is missing a very big size of it right now. I can’t get anyone on the phone , the person that I was going through when I was at Dodge no longer works there ironically and when you call, they transfer you to somebody who isn’t there or can’t seem to answer their voicemails. So it makes me question the rest of the work they did to my vehicle . Currently as it stands, I would not recommend this dealership to anyone because it seems they will sell you a car but heaven forbid they do quality work to maintain it for you.
UPDATE— over a month has gone by, no one from management has reached out to me and still unable to reach anybody at their office. Other than going up to the dealership and sitting in there waiting room, I probably won’t be able to get these issues addressed.
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September 2024 by Sheandolen Dunn
Always enjoy my experience at WH DODGE. I always work with Amber whose very knowledgeable about her job and does not mind going an extra step to make life easier while my vehicle is being serviced. Thanks again and I will see you all at 40,000 miles, if not before.
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September 2024 by Cheyenne Breedlove
Thank you for all your help in making my car buying experience great. Kyle and Nicholas was very helpful and was able to explain what my options were. I truly appreciate your help guys!! 10/10 will highly recommend!!
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September 2024 by Alison Brown
We had Jordan and he was very nice and helpful when trading in my current Jeep for a newer version. The team is very nice and eager to work with you to get you the payments you need and can afford. Also, offered the best value for my old Jeep as a trade in. Would recommend this dealership in Winter Haven to anyone.
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September 2024 by Gaylon Doan
They were very professional! Thx Jason!!
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September 2024 by Ken Gelinas
Oil change and tire rotation done in an acceptable amount of time. All was good and service advisor, Amber was remarkable and extremely knowledgeable. She made the service experience very relaxing and stress free .
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September 2024 by Jeff Boisseau
Friendly, knowledgeable and timely!
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September 2024 by Kyle Horton
I had an incredible experience working with David Ruiz at Dodge of Winter Haven! From the moment I walked in, David was attentive, knowledgeable, and genuinely focused on making sure I found the perfect vehicle. His professionalism and dedication made the entire process smooth and stress-free. I’m now the proud owner of a Jeep Gladiator, and I couldn’t be happier with my purchase.
David took the time to explain all the features, answer my questions, and made sure I got the best deal possible. He truly went above and beyond, and I never felt rushed or pressured. If you’re in the market for a new vehicle, I highly recommend working with David Ruiz—he made this an unforgettable experience!
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September 2024 by Sharon & Barry Kaufman
Service was timely and efficient.
